Terminations for Electric, Gas & Water Companies

Jun-25-2015
Terminations/Reconnections Year to Date: May 2014 through May 2015

A list of terminations and reconnections for major electric, natural gas and water companies, Year to Date: May 2014 through May 2015.



Civil Service Exams are Open for Three PUC Job Titles

May-29-2015
Civil Service Website

Civil Service Exams are open for the following PUC job titles: Utility Complaint Interviewer ā€“ G5205 Starting Salary $31,335 / Utility Termination Investigator ā€“ G5211 Starting Salary $35,364 / Utility Complaints Investigator 1 ā€“ G5212 Starting Salary $40,039. On how to apply, go onto the Civil service website and read Test Announcement #2015-052.



2014 Utility Consumer Activities Report and Evaluation

Apr-03-2015
1st through 4th Quarters

The latest quarterly update to UCARE provides a snapshot of Bureau of Consumer Services (BCS) activity for the four quarters of 2014. It presents data on the customer service performance of the electric, gas, water and telephone industries. The update also reports the volume of consumer complaints, payment agreement requests (PARs) and inquiries received by BCS between January and December 2014.



2013 Utility Consumer Activities Report and Evaluation (UCARE)

Feb-10-2015
2013 UCARE Report

The 2013 Utility Consumer Activities Report and Evaluation is posted. This report measures customer service performance of the stateā€™s major jurisdictional companies in the electric, gas, water and telephone industries. Performance measures include consumer complaint rate, justified consumer complaint rate, response time to consumer complaints, payment agreement request rate, justified payment agreement request rate, response time to payment agreement requests, infraction rate and termination rate.