Terminations for Electric, Gas & Water Companies

Mar-19-2015
Terminations/Reconnections Year to Date: February 2014 through February 2015

A list of terminations and reconnections for major electric, natural gas and water companies, Year to Date: February 2014 through February 2015.



2013 Utility Consumer Activities Report and Evaluation (UCARE)

Feb-10-2015
2013 UCARE Report

The 2013 Utility Consumer Activities Report and Evaluation is posted. This report measures customer service performance of the state’s major jurisdictional companies in the electric, gas, water and telephone industries. Performance measures include consumer complaint rate, justified consumer complaint rate, response time to consumer complaints, payment agreement request rate, justified payment agreement request rate, response time to payment agreement requests, infraction rate and termination rate.



2014 Utility Consumer Activities Report and Evaluation

Feb-03-2015
1st through 3rd Quarters

The latest quarterly update to UCARE provides a snapshot of Bureau of Consumer Services (BCS) activity for the first three quarters of 2014. It presents data on the customer service performance of the electric, gas, water and telephone industries. The update also reports the volume of consumer complaints, payment agreement requests (PARs) and inquiries received by BCS between January and September 2014.