Civil Service Exams are Open for Three PUC Job Titles
Civil Service Website
Civil Service Exams are open for the following PUC job titles:
Utility Complaint Interviewer – G5205 Starting Salary $31,335 / Utility Termination Investigator – G5211 Starting Salary $35,364 / Utility Complaints Investigator 1 – G5212 Starting Salary $40,039.
On how to apply, go onto the Civil service website and read Test Announcement #2015-052.
Terminations for Electric, Gas & Water Companies
2014 Utility Consumer Activities Report and Evaluation
1st through 4th Quarters
The latest quarterly update to UCARE provides a snapshot of Bureau of Consumer Services (BCS) activity for the four quarters of 2014. It presents data on the customer service performance of the electric, gas, water and telephone industries. The update also reports the volume of consumer complaints, payment agreement requests (PARs) and inquiries received by BCS between January and December 2014.
2013 Utility Consumer Activities Report and Evaluation (UCARE)
2013 UCARE Report
The 2013 Utility Consumer Activities Report and Evaluation is posted. This report measures customer service performance of the state’s major jurisdictional companies in the electric, gas, water and telephone industries. Performance measures include consumer complaint rate, justified consumer complaint rate, response time to consumer complaints, payment agreement request rate, justified payment agreement request rate, response time to payment agreement requests, infraction rate and termination rate.