Terminations/Reconnections Year to Date through February 2012 vs. 2013

A list of terminations and reconnections for major electric, natural gas and water companies, Year to Date through January 2012 vs 2013.

1st through 4th Quarters

The latest quarterly update to UCARE provides a snapshot of Bureau of Consumer Services (BCS) activity for the four quarters of 2012. It presents data on the customer service performance of the electric, gas, water and telephone industries. The update also reports the volume of consumer complaints, payment agreement requests (PARs) and inquiries received by BCS between January and December 2012.

2011 Report

The 2011 Utility Consumer Activities Report and Evaluation (UCARE) measures customer service performance of the state’s major jurisdictional companies in the electric, gas, water and telephone industries. Performance measures include consumer complaint rate, justified consumer complaint rate, response time to consumer complaints, payment agreement request rate, justified payment agreement request rate, response time to payment agreement requests, infraction rate and termination rate.

Impact Fee Distributions Information

The PUC has begun the process of distributing money generated from the state’s Impact Fee as directed by the law to state agencies, county governments, local municipalities and the Marcellus Shale Fund. The following page provide information on how much Impact Fee money each of the state agencies, county governments, local municipalities and the Marcellus Shale Fund will receive.