2013 Utility Consumer Activities Report and Evaluation

1st through 4th Quarter

The latest quarterly update to UCARE provides a snapshot of Bureau of Consumer Services (BCS) activity for the four quarters of 2013. It presents data on the customer service performance of the electric, gas, water and telephone industries. The update also reports the volume of consumer complaints, payment agreement requests (PARs) and inquiries received by BCS between January and December 2013.

Terminations for Electric, Gas & Water Companies

Terminations/Reconnections Year to Date through January 2013 vs. February 2014

A list of terminations and reconnections for major electric, natural gas and water companies, Year to Date through February 2013 vs 2014.