Press Releases

PUC Seeks Comments on Proposed Changes Speeding Consumer Switching for Natural Gas, Further Aligning Gas and Electric Supplier Regs

December 22, 2016

HARRISBURG – The Pennsylvania Public Utility Commission (PUC) today issued an Advance Notice of Proposed Rulemaking seeking public comment on new regulations designed to reduce the time it takes customers to change natural gas suppliers (NGSs), and further align rules and procedures for the state’s NGSs with electric generation suppliers (EGSs).

The Commission voted 5-0 to adopt proposed changes to Chapter 59 of the Public Utility Code (Chapter 59) regarding standards for changing a customer’s natural gas supplier.  These changes, initiated by the PUC’s Office of Competitive Market Oversight, are intended to accelerate gas switching while preserving consumer safeguards; further align rules for natural gas suppliers with electric suppliers to avoid customer confusion and frustration; and help encourage greater product diversity, including but not limited to the potential benefits of bundled electric and natural gas service for consumers.

The PUC seeks comments on proposed amendments and additions to Chapter 59, including, but not limited to, the following measures:

  • Requirements on natural gas distribution companies (NGDCs) to shrink switching time frames from the current one to two months to three business days, which is consistent with the electric industry standard;
  • Requirements on NGDCs to implement any operational, metering, billing or other changes required to facilitate accelerated switching within twelve months of the new regulations becoming final;
  • Cost recovery for NGDCs in implementing these new requirements;
  • A proposal that customers can contact their NGDC and request a return to NGDC service; and
  • Efforts to maintain, and in some cases strengthen, current consumer protections, including but not limited to preserving safeguards to prevent the unauthorized switching of a customer’s account, known as “slamming”.

Interested parties may submit comments up to 45 days from the date the Advance Notice of Proposed Rulemaking is published in the Pennsylvania Bulletin by providing written comments to the Pennsylvania Public Utility Commission, Attn: Secretary, P.O. Box 3265, Harrisburg, PA  17105-3265.  Comments may also be filed electronically through the PUC’s e-File System.

The Pennsylvania Public Utility Commission balances the needs of consumers and utilities; ensures safe and reliable utility service at reasonable rates; protects the public interest; educates consumers to make independent and informed utility choices; furthers economic development; and fosters new technologies and competitive markets in an environmentally sound manner.

For recent news releases and video of select Commission proceedings or more information about the PUC, visit our website at Follow the PUC on Twitter – @PA_PUC for all things utility.  “Like” Pennsylvania Public Utility Commission on Facebook for easy access to information on utility issues.

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 Docket No.: L-2016-2577413

Contact:David Hixson
Deputy Press Secretary

Pennsylvania Public Utility Commission
Press Office
P.O. Box 3265, Harrisburg, PA 17105-3265
(717) 787-5722 FAX (717) 787-4193

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