Complaint Forms

A complaint against a utility company that is investigated by the Bureau of Consumer Services.

A formal complaint against a company that may result in a hearing before a PUC administrative law judge.

Form to fill out if a consumer has comments on a utility's proposed rate increase.

A formal complaint against a utility company's proposed rate increase. Filing this form will make you a party to a legal proceeding or case. If you do not wish to be a party to the case, consider filing a Comment to Proposed Rate Increase. This form was revised in January 2024.  Previous versions will no longer be accepted as of January 31, 2024.

A formal complaint against a utility company may result in a hearing before a PUC Administrative Law Judge. The formal complaint process is different from filing an informal complaint because the formal process involves a legal proceeding in which you have the burden to prove your complaint has merit.   The presiding Judge assigned to hear your complaint will hold a hearing to gather evidence and then make an Initial Decision.  The Commission offers online a Consumer Guide that will help you understand the formal complaint process.

Please use this newly revised Formal Complaint Form as of 09/28/23. The prior application version will only be accepted until 10/10/23.

If you have questions, please call the Secretary’s Bureau at 717-772-7777. You can also request a Formal Complaint Form be mailed to you by calling the Secretary’s Bureau.

** Use this form if you wish to file a formal complaint regarding an INCREASE you experienced in your VARIABLE RATE charged by your electric supplier.**

A formal complaint against a utility company's proposed rate increase. Filing this form will make you a party to a legal proceeding or case. If you do not wish to be a party to the case, consider filing a Comment to Proposed Rate Increase. This form was revised in January 2024.  Previous versions will no longer be accepted as of January 31, 2024.