Local Service Migration

Migration Disputes - Informal Resolution Process

Commission regulations at 52 PA Code § 63.222 state that “the Commission designate Commission staff as contact persons through which (local service providers) LSPs and (network service providers) NSPs may request expedited resolution for alleged problems between service providers or compliance with this title.”

Pursuant to these regulations, the Commission has designated Melissa Derr (Bureau of Technical Utility Services) and Louise Fink Smith (Law Bureau) as contacts for local service migration disputes among service providers. Please address any technical service questions in this matter to Melissa Derr at mderr@pa.gov. Legal or policy questions should be addressed to Louise Fink Smith at finksmith@pa.gov.

This is for utility to utility disputes. Consumers who have issues with their service providers should contact the PUC's Bureau of Consumer Services at 1-800-692-7380 with questions or issues that are related to the service from a utility.

Secretarial Letter - Issued on Aug. 1, 2006, and sets forth the process for an informal, nonadversarial, expedited dispute resolution process. Docket No. L-00030163.

Company Contact and Escalation Lists

Migration Information - Secretarial letter that explains the regulations establishing an orderly process for customer migration between local service providers within the telecommunications industry. Dated October 31, 2005.

Commission regulations at 52 Pa Code Chapter 63.201 require each Local Service Provider (LSP) and Network Service Provider (NSP) operating in Pennsylvania to maintain a company contact and escalation list for resolving migration problems and interfering station conditions. The service provider is to keep its list current, make the list available on a publicly accessible website and supply the website address to the Commission. The Commission has posted below the website addresses supplied by the service providers.

This information is available to any service provider that may need to contact another service provider to resolve a migration problem. The websites are listed alphabetically
by service provider and are linked to the provider’s contact information site.

Acceris Communications a/k/a WorldxChange Corp.	www.acceris.com/contact_info.asp
Advanced Telephone Systems	http://patel.org/local-service-migration/
Armstrong Telephone Company-North	http://patel.org/local-service-migration/
Armstrong Telephone Company-PA	http://patel.org/local-service-migration/
AT&T	http://www.att.com/lnp/handbook/lnp.html
ATX Communications	www.atx.com/atx_contact_escalation.html
Bentleyville Communications Corp.	http://patel.org/local-service-migration/
Broadwing Communications LLC	http://www.broadwing.com/sr/Documents/BRWBusinessRules.pdf
Broadview Networks Inc.	www.broadviewnet.com/CLEC
Cat Communications International	http://www.ccitelecom.com/tariffinfo/webdocs.aspx?type=tariff&State=PA - click on "Local Migration Escalation List"
Cavalier Telephone LLC	http://carrier.windstreambusiness.com/ordering-and-provisioning-support-escalation-contacts/
Choice One Communications of Pennsylvania Inc.	http://choiceonecom.com/CLEC_Contacts.php
Citizens Telephone Company of Kecksburg	http://patel.org/local-service-migration/
Citizens Telephone Company of New York	http://carrier.frontiercorp.com/crtf/carrier/supportcontacts/ESCALATION%20LIST%20I.doc
CloseCallAmerica	www.closecall.com/local/pa_contact.html
Comcast Phone of Pennsylvania LLC	https://tradingpartners.comcast.com/PortOut/
Commonwealth Telephone Company	http://carrier.frontiercorp.com/crtf/carrier/supportcontacts/ESCALATION%20LIST%20I.doc
Consolidated Communications of Pennsylvania Company	http://patel.org/local-service-migration/
Cordia Communications Corp.	http://www.cordiacorp.com/ - Click on "Migration" link under PUC/LSP.
Core Communications Inc.	http://www.coretel.net/pmisicel.htm
CTSI	http://carrier.frontiercorp.com/crtf/carrier/supportcontacts/ESCALATION%20LIST%20I.doc
Excel Telecommunications Inc.	http://w3.excel.com/us/Lc_reg_contact.asp
Frontier Communications of Breezewood LLC	http://carrier.frontiercorp.com/crtf/carrier/supportcontacts/ESCALATION%20LIST%20I.doc
Frontier Communications of Canton LLC	http://carrier.frontiercorp.com/crtf/carrier/supportcontacts/ESCALATION%20LIST%20I.doc
Frontier Communications of Lakewood LLC	http://carrier.frontiercorp.com/crtf/carrier/supportcontacts/ESCALATION%20LIST%20I.doc
Frontier Communications of Oswayo River LLC	http://carrier.frontiercorp.com/crtf/carrier/supportcontacts/ESCALATION%20LIST%20I.doc
Frontier Communications of Pennsylvania LLC	http://carrier.frontiercorp.com/crtf/carrier/supportcontacts/ESCALATION%20LIST%20I.doc
Full Service Computing Corp.	http://fullservicenecomputing.com/tariff.htm
Full Service Network	http://fullservicenetwork.com/tariff.htm
Global Crossing Telemanagement Inc.	www.globalcrossing.com/jsp/global/contact_us.jsp
Global Crossing Local Services Inc.	http://www.globalcrossing.com/jsp/global/contact_us.jsp
Hancock Telephone Company	http://patel.org/local-service-migration/
Hickory Telephone Company	http://patel.org/local-service-migration/
Intellifiber Networks Inc.	http://carrier.windstreambusiness.com/ordering-and-provisioning-support-escalation-contacts/
Ironton Telephone Company	http://patel.org/local-service-migration/
Lackawaxen Telecommunications Services	www.ltis.net/con_mig.html
Laurel Highland Telephone Company	http://lhtcbroadband.com/
LDMI Telecommunications Inc.	http://carrier.windstreambusiness.com/ordering-and-provisioning-support-escalation-contacts/
Level(3) Communications	www.level3.com/userimages/dotcom/pdf/LNP_FAQ.pdf - Scroll to page 4 for contact names.
Line Systems Inc.	http://linesystems.com/contact.htm - Scroll to the representatives listed under "Provisioning".
Marianna & Scenery Hill Telephone Company	http://patel.org/local-service-migration/
MCI	http://global.mci.com/us/enterprise/tools/lnp/lnp_guide/
McLeodUSA Telecommunications Services LLC	http://carrier.windstreambusiness.com/ordering-and-provisioning-support-escalation-contacts/
NationsLine	http://www.nationsline.com/tariffinfo/webdocs.aspx?type=tariff&State=PA - Click on "Local Migration Escalation List"
The North-Eastern Pennsylvania Telephone Company	http://patel.org/local-service-migration/
North Penn Telephone Company	http://patel.org/local-service-migration/
PAETEC Communciations Inc.	http://carrier.windstreambusiness.com/ordering-and-provisioning-support-escalation-contacts/
Palmerton Telephone Company	www.ptelco.com/migration.html
Penn Telecom Inc.	www.penntele.com/migration.html
Pennsylvania Telephone Company	http://patel.org/local-service-migration/
Pymatuning Independent Telephone Company	http://patel.org/local-service-migration/
RCN	http://www.rcn.com/company/PA/lehigh_local_phone_migration.php or http://www.rcn.com/company/PA/phila_local_phone_migration.php
Service Electric Telephone Company	http://patel.org/local-service-migration/
SBC Long Distance LLC	http://tinyurl.com/axpu8
South Canaan Telephone Company	http://lhtcbroadband.com/
Spectrotel Inc. (T/A One Touch Communications)	http://www.spectrotel.com/
Sprint	www.sprint.com/localwholesale/clec_neac_escalation_list.html
Talk America Inc.	http://carrier.windstreambusiness.com/ordering-and-provisioning-support-escalation-contacts/
TDS Telecom/Deposit Telephone Company	http://patel.org/local-service-migration/
TDS Telecom/Mahanoy & Mahantango	http://patel.org/local-service-migration/
TDS Telecom/Sugar Valley Telephone Company	http://patel.org/local-service-migration/
Trinsic Communications Inc.	http://www.trinsic.com/corp/contactUs.jsp
US LEC of Pennsylvania LLC	http://carrier.windstreambusiness.com/ordering-and-provisioning-support-escalation-contacts/
VarTec Telecom Inc.	www.vartec.com - Under Legal notice, scroll to VarTec Local Service Migration Regulatory Contact.
Venus Telephone Corporation	http://patel.org/local-service-migration/
Verizon North	http://www22.verizon.com/wholesale/homepage.jsp Primary Contact: Denise Walsh, National Market Center (NMC) Supervisor - (516) 832-5853 or Denise.t.walsh@verizon.com Escalated Contact: Antionette Gittens, NMC Manager - (914) 709-0666 or Antoinette.gittens@verizon.com
Verizon Pennsylvania	http://www22.verizon.com/wholesale/homepage.jsp Primary Contact: Denise Walsh, National Market Center (NMC) Supervisor - (516) 832-5853 or Denise.t.walsh@verizon.com Escalated Contact: Antionette Gittens, NMC Manager - (914) 709-0666 or Antoinette.gittens@verizon.com
West Side Telecommunications	http://patel.org/local-service-migration/
Windstream Buffalo Valley Inc.	http://carrier.windstreambusiness.com/ordering-and-provisioning-support-escalation-contacts/
Windstream Communications Inc.	http://carrier.windstreambusiness.com/ordering-and-provisioning-support-escalation-contacts/
Windstream Conestoga Inc.	http://carrier.windstreambusiness.com/ordering-and-provisioning-support-escalation-contacts/
Windstream D&E Systems Inc.	http://carrier.windstreambusiness.com/ordering-and-provisioning-support-escalation-contacts/
Windstream D&E Inc.	http://carrier.windstreambusiness.com/ordering-and-provisioning-support-escalation-contacts/
Windstream KDL Inc.	http://carrier.windstreambusiness.com/ordering-and-provisioning-support-escalation-contacts/
Windstream Norlight Inc.	http://carrier.windstreambusiness.com/ordering-and-provisioning-support-escalation-contacts/
Windstream NTI Inc.	http://carrier.windstreambusiness.com/ordering-and-provisioning-support-escalation-contacts/
Windstream Pennsylvania Inc.	http://carrier.windstreambusiness.com/ordering-and-provisioning-support-escalation-contacts/
XO Communications Services Inc.	http://www.xo.com/carrier/care/Pages/overview.asp - Click on "Migration Contacts" link under the "Carrier Care Services" heading.
Yukon Waltz Telephone Company	http://lhtcbroadband.com/