Water / Wastewater
The Pennsylvania Public Utility Commission has jurisdiction over the rates and service to more than 150 water and wastewater utilities, including a number of municipal water and wastewater utilities. Generally, the Commission does not regulate water or wastewater authorities.
Consumers
Consumers, such as home owners and business owners, can find helpful information on water and wastewater savings and conservation.
Consumer Tips
Take time to learn about water conservation with these brochures and fact sheets.
Consumer Education
Learn about resources available to consumers, like community education events and tips on conserving water and money.
Utility Assistance
Do you need financial assistance for utility services? Find out what programs are available.
Utility Professionals
Utility professionals, including utility employees and attorneys, can review important information on water and wastewater issues and policies.
Laws and Regulations
Many important laws affect how water and wastewater companies are regulated throughout the state.
Tariffs
Links to utility provider websites to view details on current rates and tariffs.
Reports
Read annual reports, as well as reports on water and wastewater consumer activities and quarterly earnings.
LIHWAP Information
Secretarial Letter encouraging Water and Wastewater providers to participate in LIHWAP.
Commissioner Letter to Support LIHWAP
Commissioner letter of Dec. 21, 2023, urging Pennsylvania Congressional Delegation to support funding for LIHWAP.
Commissioner Letter Regarding CERCLA Liability
Commissioner letter of April 19, 2024 to the Pennsylvania Congressional Delegation related to CERCLA liability for water and wastewater public utilities that treat for and dispose of these substances to ensure public health and safety and the potential resulting rate increases to water and wastewater customers.
Not Regulated by the PUC
In the case of utilities owned and operated by municipalities (city, borough or township), the PUC does not have jurisdiction unless a municipality is serving customers who reside outside of its corporate boundaries. The Commission maintains jurisdiction over the rates and service to these outside customers.
If a municipality was charging a bulk rate to another municipality outside its corporate boundaries, and the other municipality in turn was reselling the water to its customers, the Commission would not regulate either municipality.
The Commission, generally, does not regulate municipal authorities. However, should an authority lease the operating system back to the municipality and municipal officials control the development of rates and operation, the Commission has jurisdiction over the rates and service for customers located outside of the municipality corporate boundaries.
For the most part, the Commission does not regulate mobile home park systems unless it serves customers outside the mobile home park. Fees for service are usually collected within lot rentals.
The Commission does not regulate any bona fide cooperative association that furnishes service exclusively to its stockholders or members on a not-for-profit basis.
Complaints
Learn how to submit a complaint with a public utility. You can also search existing formal complaints.
Get Details811: PA One Call
Homeowners and contractors must call 8-1-1 before starting any digging or excavation project.
Get DetailsNeed More Help?
If you can't find what you're looking for here, please contact the PA Public Utility Commission. Call us at 1-800-692-7380 or contact us online.
Document Search
Public utility documents available electronically include case dockets, public meeting orders and more.
Filing & Resources
Find utility-related reports, laws and regulations, federal filings, tariffs, procedures and more.
eFILING
Consumers, utilities and attorneys can save time by submitting documents to the PUC electronically.
