Press Releases

PUC to Weigh Comments on $15,000 Settlement with Windstream Pennsylvania over Billing Practice

June 07, 2012

HARRISBURG – The Pennsylvania Public Utility Commission (PUC) today issued for comment a settlement with Windstream Pennsylvania that includes a $15,000 payment to the Commonwealth and an agreement to change its billing practice.

The Commission voted 5-0 to issue the settlement for comment, which stemmed from a May 2011 informal investigation by the PUC’s Bureau of Investigation and Enforcement (I&E) into Windstream’s practice of “no proration” billing. At that time, Windstream did not pro-rate charges for fractional periods and instead billed customers for an entire cycle when those customers discontinued or changed service. I&E staff alleged that the practice violates the state’s Public Utility Code, PUC regulations, Federal Communication Commission regulations and Windstream’s tariff.

According to the proposed settlement, the company will pay a $15,000 payment to the Commonwealth and discontinue full-month billing and implement billing proration in Pennsylvania. Under the settlement, Windstream does not admit any wrongdoing.

Interested parties have 20 days to comment. Further direction on how to file comments can be found in the Commission Order.

The Pennsylvania Public Utility Commission balances the needs of consumers and utilities to ensure safe and reliable utility service at reasonable rates; protect the public interest; educate consumers to make independent and informed utility choices; further economic development; and foster new technologies and competitive markets in an environmentally sound manner. For recent news releases, audio of select Commission proceedings or more information about the PUC, visit our website at

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Docket No. C-2012-2227108

Contact:Press Secretary

Pennsylvania Public Utility Commission
Press Office
P.O. Box 3265, Harrisburg, PA 17105-3265
(717) 787-5722 FAX (717) 787-4193

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