Telephone Tips for Consumers

The PUC's Bureau of Consumer Services (BCS) often receives complaints from consumers on a variety of issues. Here is a telephone tip guide on the most common complaints we receive. If you still have further questions after reviewing the guide, please contact BCS at (717) 783-1740 or (800) 692-7380.

Assistance Programs to Get (or stay) Connected	Cell Phones or Wireless Phones
Check Your Charges for Accesssing the Internet	Slamming and Cramming
Collect Calls from Prison Inmates	Fat Finger Dialing
Directory Assistance	Pre-Paid Phone Cards
Fee for NOT choosing a Long Distance Provider	Do Not Call Lists
Reading Your Phone Bill	Using Telephone Company's Calling Cards
Understanding the Taxes on Your Phone Bill	Links to Additional Resources
Glossary of Telephone Terms	Do You Want High-Speed Internet?
Telephone Fact Sheet