eFiling permits consumers, utilities and attorneys to file certain documents electronically
with the Commission without filing paper copies, serve documents electronically
on other parties if they agree to such service, and to receive electronic service
of documents from the Commission. The eFiling process is intended to permit individuals
to initiate formal proceedings with the Commission by the filing of a Qualified
Document. A listing of those Qualified Documents can be obtained by clicking here. When registering to use eFiling, eFilers will be asked
to provide information, including their name, the party they represent, their address
and their email address if they agree to receive service of documents electronically.
In order to electronically file documents with the Commission, you will first need
to create an eFiling user account. If you have not yet created an eFiling user account,
you can create an individual account or a
corporate account at any time.
For an explanation of how to create an eFiling account and how to electronically
file documents, please review the Quick eFiling
If you do not wish to file electronically, you should file a paper document with
the Secretary of the Commission at P.O. Box 3265, Harrisburg, Pa. 17105. Filing
of paper documents should follow the Commissions formal rules at 52 Pa. Code Section 1.1 et seq.
If you do not wish to initiate a formal Commission proceeding, one that involves
formal Commission hearings and/or processes, you may wish to contact the Commissions
Bureau of Consumer Services at 1-800-692-7380 or you may file an informal complaint
with the Commission.
You may view a copy of the eFiling regulations (as stated in the Commision's final
rulemaking order) by clicking here.
You can view the eFiling User Guide by clicking on the Technical Assistance link
on the left hand menu.
The PUC has prepared an Electronic Service of Formal Complaints Secretarial Letter and Waiver regarding Electronic Service of Formal Complaints. By completing the waiver form contained in the Secretarial Letter,
utilities may (1) waive the requirement for the Commission to serve formal complaints by certified mail and (2) agree to
accept electronic service (eService) of all formal complaints served upon them.