Press Release

PUC Reminds Consumers of Programs Available For Those on Limited Incomes

Published on 2/28/2008

Filed under: Electric Gas Water and Wastewater Telecommunications Transportation and Safety

HARRISBURG – The Pennsylvania Public Utility Commission (PUC) today reminded consumers that there are programs available for those on limited incomes to help keep their telephone service connected, reduce monthly bills, pay connection fees and avoid shut-offs.

The Lifeline 135 program is available for customers of all qualified telephone service providers. Under the program, customers who participate in certain public assistance programs, or who have income at or below 135 percent of the federal poverty guidelines (currently $28,620 for a family of four) can receive a discount on their monthly local phone service for one telephone line. The discounts are paid out of the federal Universal Service Fund, which is subsidized by contributions from all telephone customers.  In addition to the Lifeline 135 program, there are other programs available exclusively to Verizon customers to help reduce monthly service and connection charges. 

The Commission encourages consumers on limited incomes to contact their local telephone company regarding the availability of these programs.   The Commission also encourages telephone companies to coordinate with consumers and the Department of Public Welfare to ensure that all consumers are educated regarding the Lifeline discount and eligibility requirements.

In 2005, the Commission directed phone companies to explain the program to all new customers when they first sign up for service. In addition, companies must include Lifeline information in customer bills at least twice a year. Customers can get more information about Lifeline by contacting their local phone company.

In an effort to increase awareness about the program, the PUC developed an informational brochure, “Follow the PATH to PA Telephone Help.”  The brochure provides information about Lifeline and other available programs for limited-income telephone customers.  Copies of the brochure can be obtained by calling the PUC at 1-800-782-1110 or via the Internet.

The Pennsylvania Public Utility Commission balances the needs of consumers and utilities to ensure safe and reliable utility service at reasonable rates; protect the public interest; educate consumers to make independent and informed utility choices; further economic development; and foster new technologies and competitive markets in an environmentally sound manner.

For recent news releases, audio of select Commission proceedings or more information about the PUC, visit our Web site at www.puc.state.pa.us.

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Contact:

• Press Secretary
  Office of Communications
  717-787-5722