Press Release

PUC Announces New Customer-Friendly Website Featuring Video, Shopping Tools

Published on 10/11/2012

Filed under: Electric Gas Water and Wastewater Telecommunications Transportation and Safety

HARRISBURG – The Pennsylvania Public Utility Commission (PUC) recently launched its new website, www.puc.pa.gov, featuring new tools, including video for consumers and PAGasSwitch.com. The new website is more customer friendly, geared to the Commission’s target audiences, while making the Commission more transparent.

            "We want to give Pennsylvania consumers the information they need to make informed utility choices,” said PUC Chairman Robert F. Powelson.  "This new and easy to understand website is a valuable tool that will help consumers better navigate utility information, manage their bills, shop for natural gas and electric suppliers, and watch what is happening at the PUC.”

          Highlights of the new website include:

• The website is divided into two sections: “Consumer Info” and “Utility & Industry.”
• The new website features video-playing capability allowing visitors to watch video of Public Meetings (posted about an hour after each Public Meeting) for the first time, education videos and video news releases on timely PUC issues. 
• The Forms and Filings section is where users will find the PUC’s forms and applications, eFile documents and search for documents.
• PAGasSwitch, a natural gas shopping comparison tool that allows consumers to search for natural gas suppliers using their zipcodes – a companion tool for PAPowerSwitch.com, a website created by the PUC to assist Pennsylvania consumers shopping for electricity.
• Additional transparency related to pipeline safety matters and Act 13 Marcellus Shale impact fee records, reports and other data.

For the website upgrade, the PUC partnered with Harrisburg-based vendors Top Flight Media and MudBrick Creative.

The Pennsylvania Public Utility Commission balances the needs of consumers and utilities to ensure safe and reliable utility service at reasonable rates; protect the public interest; educate consumers to make independent and informed utility choices; further economic development; and foster new technologies and competitive markets in an environmentally sound manner.  For recent news releases, video and audio of select Commission proceedings or more information about the PUC, visit our website at www.puc.pa.gov.

Contact:

• Press Secretary
  717-787-5722