Press Release
PUC Approves Philadelphia Gas Works’ Plan to More Easily Share Information with Competitive Suppliers, Help Consumers to Enroll
Published on 10/27/2016
Filed under: Gas
The Pennsylvania Public Utility Commission (PUC) today approved a plan submitted by Philadelphia Gas Works (PGW) enabling the company to more easily share customer account numbers with natural gas suppliers (NGSs) in public venues, like shopping malls and community events, when account numbers are not available from interested customers or from the Eligible Customer List (ECL). Customer account numbers are needed in order for a customer to be switched to a competitive NGS.
“The Commission approves PGW’s plan believing that the proposed account number access mechanism meets our goals of allowing customers and NGSs to more easily interact and participate in the competitive market while maintaining necessary customer protections,” said PUC Chairman Gladys M. Brown. “We are pleased that PGW is joining other major distribution companies in moving forward with these mechanisms.”
The Commission voted 5-0 to approve the implementation of natural gas account number mechanisms for PGW. NGSs will only have access to these websites after obtaining appropriate customer identification, as well as consent from the customer in the form of a signed Letter of Authorization. The look-up mechanism will only be used for customer-initiated enrollment transactions in public locations and not for enrollments that occur during door-to-door or telephone transactions.
On July 8, 2015, the Commission adopted a Final Order directing PUC-jurisdictional NGDCs to submit for the Commission’s review and approval compliance plans for the development of a username and pass-code protected secure website portal that will, upon customer request and consent, provide NGSs with access to residential and small business account numbers that are not available on the NGDCs ECLs. Earlier this year, the PUC had approved the development and implementation of natural gas account number mechanisms in June and September for other major natural gas distribution companies in the Commonwealth.
The Pennsylvania Public Utility Commission balances the needs of consumers and utilities; ensures safe and reliable utility service at reasonable rates; protects the public interest; educates consumers to make independent and informed utility choices; furthers economic development; and fosters new technologies and competitive markets in an environmentally sound manner.
For recent news releases and video of select Commission proceedings or more information about the PUC, visit our website at www.puc.pa.gov. Follow the PUC on Twitter – @PA_PUC for all things utility. “Like” PAPowerSwitch on Facebook for easy access to information on electric shopping.
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Docket No.: M-2015-2468991
Contact:
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David Hixson
Deputy Press Secretary
717-772-2766
dhixson@pa.gov
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