Press Release

PUC Highlights Range of Utility Consumer Assistance Options

Published on 9/28/2020

Filed under: Consumer Education Electric Gas Telecommunications Water and Wastewater

Consumers Urged to Explore Utility Assistance Options; Discuss Challenges
with their Utilities; and Educate Themselves About Available Programs

HARRISBURG – As cooler fall weather arrives in Pennsylvania, the Public Utility Commission (PUC) is reminding consumers of the many resources available to help keep utility service affordable, as well as educational programs available from the PUC.

We urge consumers to work together with their utilities to
explore assistance options before households are faced with
overdue bills and large past-due balances.

Utility Customer Assistance Programs

Every major electric and natural gas utility overseen by the PUC offers Customer Assistance Programs (CAPs), under which qualifying low-income customers pay discounted bills, based on their household size and gross household income.

“If you’ve had a reduction in family income because of the coronavirus emergency or other financial problems, it’s possible that you qualify for CAP to help reduce your monthly utility bill – even if you’ve never been part of a CAP program before,” noted PUC Chair Gladys Brown Dutrieuille. 

Ignoring overdue utility bills won’t make them disappear, but the
uncertainty will increase family stress during this difficult time.

In addition to CAPs, public utilities across Pennsylvania also have a variety of other options to help consumers, including:

• Budget Billing – A customer’s annual utility costs are averaged over 12 months so bills don’t jump up or down from month to month;
• Payment Plans – These plans help address past-due bills or delinquent balances by paying down those balances over an extended period of time;
• Hardship Funds – These assistance funds are supported by utilities and donations from utility customers along with non-profit and charitable organizations; and,
• Lifeline Service – Contact your telephone company or a participating wireless services provider about Lifeline, a federal financial support program that helps eligible low-income consumers and households to keep their telephone and internet access. More information on Lifeline is available at lifelinesupport.org. You can also call Lifeline at 1-800-234-9473 between 9 a.m. to 9 p.m., seven days a week.

Additionally, the Low-Income Home Energy Assistance Program (LIHEAP) may also have funds available to help eligible customers - providing financial assistance with heating-related utilities and crisis funding to address emergency situations. Consumers are urged to call their utility to inquire about such programs.

PUC Educational Resources and Presentations

The PUC consumer-educator team partners with various statewide community groups, state government agencies, legislators, human service providers, utility companies, community based organizations and many other partners to help educate, spread awareness and share many useful programs, tools and resources.

Among the educational topics, programs, presentations and resources available virtually and/or through teleconferencing are the following:

• Customer Assistance Referral & Evaluation Service (CARES);
• Budget Billing;
• Utility Customer Assistance Programs (CAPs);
• Low Income Usage Reduction Program (LIURP);
• H2O Assistance Programs;
• Low Income Home Energy Assistance Program (LIHEAP);
• The Lifeline Program for Telephone and Broadband Internet Service;
• Weatherization Programs; and,
• Hardship Fund Programs and Resources.

To schedule a virtual presentation or for more information, email the PUC’s consumer-education team at PA-PC-CMU_ConsumerEd@pa.gov.

About the PUC

The Pennsylvania Public Utility Commission balances the needs of consumers and utilities; ensures safe and reliable utility service at reasonable rates; protects the public interest; educates consumers to make independent and informed utility choices; furthers economic development; and fosters new technologies and competitive markets in an environmentally sound manner.

Visit the PUC’s website at www.puc.pa.gov for recent news releases and video of select proceedings. You can also follow us on Twitter, Facebook, LinkedIn, Instagram and YouTube. Search for the “Pennsylvania Public Utility Commission” or “PA PUC” on your favorite social media channel for updates on utility issues and other helpful consumer information.

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Contact:

• David Hixson
  Deputy Press Secretary
  717-772-2766
  dhixson@pa.gov