Press Release

PUC Approves Settlement Addressing Pittsburgh Water and Sewer Authority Compliance Plan for Consumer Issues

Published on 7/14/2022

Filed under: Water and Wastewater

HARRISBURG – The Pennsylvania Public Utility Commission (PUC) today approved a joint settlement addressing plans for Pittsburgh Water and Sewer Authority (PWSA) to comply with various public utility regulations related to consumer protections – including collections, billing, landlord-tenant issues, and terminations.

The Commission voted 3-0 today to approve an Opinion and Order resolving outstanding aspects of PWSA’s Revised Stage 2 Compliance Plan for these consumer-related matters.

As part of the settlement, PWSA will revise various customer notices and update their training materials to ensure they comply with state regulations – sharing drafts of those revisions or new materials with the parties to this settlement to ensure they are consistent with the settlement. 

The settlement was supported by PWSA, the PUC’s independent Bureau of Investigation & Enforcement, the Pennsylvania Office of Consumer Advocate, the City of Pittsburgh and Pittsburgh United.

About the PUC

The Pennsylvania Public Utility Commission balances the needs of consumers and utilities; ensures safe and reliable utility service at reasonable rates; protects the public interest; educates consumers to make independent and informed utility choices; furthers economic development; and fosters new technologies and competitive markets in an environmentally sound manner.

Visit the PUC’s website at www.puc.pa.gov for recent news releases and video of select proceedings. You can also follow us on Twitter, Facebook, LinkedIn, Instagram and YouTube. Search for the “Pennsylvania Public Utility Commission” or “PA PUC” on your favorite social media channel for updates on utility issues and other helpful consumer information.

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Docket Nos.:
M-2018-2640802
M-2018-2640803

Contact:

• Nils Hagen-Frederiksen
  Press Secretary
  717-418-2701
  nhagen-fre@pa.gov