Consumer Information on Energy Efficiency, Assistance Programs, Safety, Shopping & More
Energy Saving Information
Smart Meter Q&A
Questions and Answers regarding the use of smart meters.
Ways to Save Energy
Tips on saving energy around the house.
Energy Efficiency Programs and Rebates
Find out how your electric company can help you lower your energy bill and put money back in your pocket.
Summer Heat Wave Tips
Tips on saving energy during the summer months.
Residential Fact Sheet
This fact sheet gives energy efficiency and conservation information for the home.
Business Fact Sheet
This fact sheet gives energy efficiency and conservation information for businesses
Tips on Home Energy Conservation - Energy Savers Booklet
Additional tips on how to conserve energy in the home.
Compact Fluorescent Light Bulbs (CFLs)
Information on CFLs and Mercury
Home Heating Rebates & Loan Programs
A loan energy program that allows consumers to get a low cost loan for ENERGY STAR® rated and high efficiency heating, air conditioning, air sealing, insulation, windows, doors, geothermal and “whole house” improvements using Home Performance with ENERGY STAR® .
Energy Assistance Information
Consumer tips for saving energy and programs that are available to help low-income customers.
PA Energy Consumer Bill of Rights - Spanish Version
Residential energy customers in Pennsylvania have both rights and responsibilities that ensure fair dealings between customers and the utility company.
Need Help Staying Warm this Heating Season - Spanish Version
Information on where help is available ti stat warm during cold weather.
Consumer Rights and Responsibilities
Your Rights and Responsibilities as a Utility Consumer
Booklet that explains a consumer's rights and protections.
Rules Governing Termination/Reconnections/Payments/Cash Deposits
Responsible Utility Consumer Protection Act (Chapter 14) Fact Sheet - Spanish Version
These fact sheets explain the changes to the rules that apply to cash deposits; reconnection of service; termination of service; payment arrangements and the filing of termination complaints by electric and gas consumers.
Responsible Utility Consumer Protection Act (Chapter 14) Fact Sheet - Water
These fact sheets explain the changes to the rules that apply to cash deposits; reconnection of service; termination of service; payment arrangements and the filing of termination complaints by water consumers.
System Improvement Charges
System Improvement Charges - Distribution and Collection
Fact Sheet that defines system improvement charges for water companies, and request to use it for wastewater and natural gas companies
PUC Ratemaking Process Fact Sheet
This fact sheet reviews the PUC ratemaking process and the role of consumers in the process.
Taking Action by Choosing an Electric Supplier - Spanish Version
Fact Sheet with questions to ask suppliers and a shopping worksheet.
Understanding Fixed & Variable Rates - Spanish Version
An explanation of the differences between fixed and variable rates when shopping for an electric supplier.
Frequently Asked Questions When Shopping for Electricity - Spanish Version
A Q&A of the most common questions asked when shopping for an electric supplier.
PAPowerSwitch-Shop. Switch. Save. - Spanish Version
This brochure gives tips on how to shop for electricity, switch suppliers and save money.
Standard Offer Program - Spanish Version
Explains how EDCs can refer customers who call the utility to enroll in the program that offers the customer a standard 7% discount versus the EDC’s currently effective Price-to-Compare.
Understanding Your Electric Supplier's Contract
Explains the the terms and conditions of your contract with the supplier, and what to look for as the contract expires.
Shopping for Electricity
This fact sheet gives tips on where to shop for electricity and answers some frequently asked questions regarding how to shop for an electric supplier.
PUC Rate Cap Fact Sheet
This fact sheet reviews the history and status of electricity generation rate caps in Pennsylvania.
Electric Bill Breakdown
These fact sheets help you understand your electric bill by breaking down the various charges and answers questions regarding electric bills.
PECO Energy - Residential Heat
PECO Energy - Off-Peak/Residential Heat
Pike County Light
West Penn Power (Formerly Allegheny Power)
Three Components of Electric Service
This fact sheet explains through a diagram, the three components of electric service.
PUC Rate Cap Commercial & Industrial Customers Fact Sheet
This fact sheet reviews the history and status of electricity generation rate caps for commercial and industrial customers in Pennsylvania.
Choosing an Aggregator or Broker for Electric Supply
This fact sheet defines what an aggregator are broker are, and how to work with them.
Alternative Energy & Economic Development in PA
A fact sheet that reviews the Alternative Energy Portfolio Standards Act and energy credits available in Pennsylvania.
Using Alternative Energy at Home in Pennsylvania
This fact sheet describes how residential alternative energy can connect the the electric grid.
Complaint Filing Process
Complaint Filing Process Fact Sheet - Spanish Version
This fact sheet explains how to file a complaint with the PUC and reviews the difference between an informal complaint and a formal complaint.
Filing Complaints - Link to file a complaint with the PUC.
You may represent yourself in the complaint process before the Public Utility Commission. However, if you are interested in receiving legal representation, you may be eligible for reduced- or no-cost services through the Widener Harrisburg Civil Law Clinic, located at 3605 Vartan Way, Harrisburg, PA 17110. Contact the clinic by phone at 717-541-0320 or via email at email@example.com.
To be eligible, customers must reside in Dauphin, Cumberland, Perry, Juniata, Northumberland, Schuylkill, Lebanon, Lancaster or York County and should have an income level no greater than 200 percent of the Federal Poverty Income Guidelines. The 2014 income limits for the clinic are:
2014 Income Limit
Transmission and Power Lines
Transmission Lines Fact Sheet
The PUC's roll in transmission line siting and the roll of consumers is reviewed in this fact sheet.
Power Line Safety
Tips on how to safely navigate around power lines.
Portable Generator Safety
Safety tips on using portable generators when the electricity goes out.