Press Release

HARRISBURG – The Pennsylvania Public Utility Commission (PUC) today reminded the public to be aware of the dangers from individuals posing as utility employees.

“The PUC is concerned about the number of instances in which Pennsylvanians have been victimized by individuals posing as utility employees,” PUC Chairman Glen R. Thomas said.  “Although these incidents are not new or unique to Pennsylvania, the Commission believes enhanced efforts to protect Commonwealth residents are needed.” 

Customers can protect themselves by:

·        Asking to see identification before allowing a stranger inside;

·        Calling the company to verify work and employee identities if there is any doubt;

·        Looking for clearly marked service vehicles; and

·        Reporting any suspicious activity to the police and their respective utility companies.

The PUC is also asking utility companies to determine the most effective way to send the message to their customers.  Whether it is through bill inserts or press releases or other means, the PUC asks for their assistance in raising public awareness about the dangers.

The Commission is encouraging utility companies to review their policies and take additional measures that they consider appropriate to ensure customers are aware of the practices that are followed when an employee is sent to their homes.  For instance, if utility employees are required to wear uniforms and identification badges, a reminder to customers of that requirement might raise their awareness to a situation when someone is posing as a utility employee.

The PUC is working with the Attorney General’s Office and with utility associations in urging companies to increase their efforts to warn customers of the need to verify the identity of anyone who claims to be utility personnel.

“I urge Pennsylvanians to be extremely cautious about giving anyone access to your home, “Attorney General Mike Fisher said.  “Be suspicious, and don’t hesitate to call the utility to confirm if they have dispatched workers to your house or neighborhood.”

The Pennsylvania Public Utility Commission ensures safe, reliable and reasonably priced electric, natural gas, water, telephone and transportation service for Pennsylvania consumers, by regulating public utilities and by serving as responsible stewards of competition.

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