Local Service Migration

Migration Disputes - Informal Resolution Process

Commission regulations at 52 PA Code § 63.222 state that “the Commission designate Commission staff as contact persons through which (local service providers) LSPs and (network service providers) NSPs may request expedited resolution for alleged problems between service providers or compliance with this title.”

Pursuant to these regulations, the Commission has designated Melissa Derr (Bureau of Technical Utility Services) and Louise Fink Smith (Law Bureau) as contacts for local service migration disputes among service providers. Please address any technical service questions in this matter to Melissa Derr at mderr@pa.gov. Legal or policy questions should be addressed to Louise Fink Smith at finksmith@pa.gov.

This is for utility to utility disputes. Consumers who have issues with their service providers should contact the PUC's Bureau of Consumer Services at 1-800-692-7380 with questions or issues that are related to the service from a utility.

Secretarial Letter - Issued on Aug. 1, 2006, and sets forth the process for an informal, nonadversarial, expedited dispute resolution process. Docket No. L-00030163.

Company Contact and Escalation Lists

Migration Information - Secretarial letter that explains the regulations establishing an orderly process for customer migration between local service providers within the telecommunications industry. Dated October 31, 2005.

Commission regulations at 52 Pa Code Chapter 63.201 require each Local Service Provider (LSP) and Network Service Provider (NSP) operating in Pennsylvania to maintain a company contact and escalation list for resolving migration problems and interfering station conditions. The service provider is to keep its list current, make the list available on a publicly accessible website and supply the website address to the Commission. The Commission has posted below the website addresses supplied by the service providers.

This information is available to any service provider that may need to contact another service provider to resolve a migration problem. The websites are listed alphabetically by service provider and are linked to the provider’s contact information site.

• Acceris Communications
  a/k/a WorldxChange Corp.
• Advanced Telephone Systems
• A.R.C. Networks Inc.
• Armstrong Telephone Company-North
• Armstrong Telephone Company-PA
• AT&T
• ATX Communications
• ATX Licensing Inc.
• Bentleyville Communications Corp.
• BridgeCom International Inc.
• Broadwing Communications LLC
• Broadview Networks Inc.
• Broadview NP Acquisition Corp.
• Business Telecom LLC d/b/a EarthLink Business III
• Cat Communications International
• Cavalier Telephone LLC
• Cavalier Telephone Mid-Atlantic LLC d/b/a PAETEC Business Services
• Choice One Communications of Pennsylvania Inc. d/b/a Earthlink Business
• Citizens Telephone Company of Kecksburg
• Citizens Telephone Company of New York
• CloseCallAmerica
• Comcast Phone of Pennsylvania LLC
• Commonwealth Telephone Company
• Consolidated Communications of Pennsylvania Company
• Cordia Communications Corp. - Click on "Migration" link under PUC/LSP.
• Core Communications Inc.
• CTC Communications Corp. d/b/a EarthLink Business
• CTSI
• EarthLink Business LLC
• Eureka Telecom Inc. d/b/a Eureka Networks
• Excel Telecommunications Inc.
• Frontier Communications of Breezewood LLC
• Frontier Communications of Canton LLC
• Frontier Communications of Lakewood LLC
• Frontier Communications of Oswayo River LLC
• Frontier Communications of Pennsylvania LLC
• Full Service Computing Corp.
• Full Service Network
• Global Crossing Telemanagement Inc.
• Global Crossing Local Services Inc.
• Hancock Telephone Company
• Hickory Telephone Company
• Intellifiber Networks Inc.
• Ironton Telephone Company
• Lackawaxen Telecommunications Services
• Laurel Highland Telephone Company
• LDMI Telecommunications Inc. d/b/a LDMI Telecommunications also d/b/a FoneTel
• Level(3) Communications - Scroll to page 4 for contact names.
• Lightship Telecom LLC d/b/a EarthLink Business
• Line Systems Inc. - Scroll to the representatives listed under "Provisioning".
• Marianna & Scenery Hill Telephone Company
• Masscomm Inc. d/b/a MASS Communications
• Masscomm LLC
• MCI
• McLeodUSA Telecommunications Services Inc.
• NationsLine - Click on "Local Migration Escalation List"
• The North-Eastern Pennsylvania Telephone Company
• North Penn Telephone Company
• PAETEC Communications Inc.
• Palmerton Telephone Company
• Penn Telecom Inc.
• Pennsylvania Telephone Company
• Pymatuning Independent Telephone Company
• RCN (Lehigh) or RCN (Philadelphia)
• Service Electric Telephone Company
• SBC Long Distance LLC
• South Canaan Telephone Company
• Spectrotel Inc. (T/A One Touch Communications)
• Sprint
• Talk America LLC 
• TDS Telecom/Deposit Telephone Company
• TDS Telecom/Mahanoy & Mahantango
• TDS Telecom/Sugar Valley Telephone Company
• Trinsic Communications Inc.
• US LEC of Pennsylvania LLC d/b/a PAETEC Business Services
• VarTec Telecom Inc. - Under Legal notice, scroll to VarTec Local Service Migration Regulatory Contact.
• Venus Telephone Corporation
• Verizon North

  Primary Contact:
  Denise Walsh, National Market Center (NMC) Supervisor
  (516) 832-5853
  Denise.t.walsh@verizon.com
  
  Escalated Contact:
  Antionette Gittens, NMC Manager
  (914) 709-0666
  Antoinette.gittens@verizon.com

• Verizon Pennsylvania

  Primary Contact:
  Denise Walsh, National Market Center (NMC) Supervisor
  (516) 832-5853
  Denise.t.walsh@verizon.com
  
  Escalated Contact:
  Antionette Gittens, NMC Manager
  (914) 709-0666
  Antoinette.gittens@verizon.com

• West Side Telecommunications
• Windstream Buffalo Valley Inc.
• Windstream Communications Inc.
• Windstream Conestoga Inc.
• Windstream D&E Systems Inc.
• Windstream D&E Inc.
• Windstream KDL Inc.
• Windstream Norlight Inc.
• Windstream NTI Inc.
• Windstream Pennsylvania Inc.
• XO Communications Services Inc. - Click on "Migration Contacts" link under the "Carrier Care Services" heading.
• Yukon Waltz Telephone Company