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Telecommunications Relay Service

Telecommunications relay services (TRS) allow people who are deaf, hard of hearing and/or have speech and language disorders to place calls to standard telephone users through assistive technology.

TRS Resources

FCC TRS Consumer Guide

PA Traditional Telecommunications Relay Website (

TDD Program Legislative Reports

How TRS Works - Hamilton Relay explains how various PA Relay Services work.

TRS Surcharge Order - Monthly Remittance and Annual Reporting by Telcos

Hamilton Relay Tariff No. 1

Captioned Telephone Voice-Carry-Over Relay Service (CTRS)

Secretarial Letter - Interim Service Letter. Dated August 19, 2005.

Secretarial Letter - Implementing interim captioned telephone services. Dated May 25, 2005.

Upgrade Information - Effective June 1, 2005.

To Obtain a CapTel Phone - Link to the CapTel website.

Hamilton Telecommunications Website - Pennsylvania's captioned telephone administrator.

Learn More About TRS

General Background

Title IV of the Americans with Disabilities Act states carriers must provide telephone services to deaf or hard of hearing persons and/or persons with speech and language disorders.

Telecommunications Device Distribution Program

TDDP provides special telecomm devices, such as text telephones and amplifiers, at no charge to qualifying people.

711 Abbreviated Dialing

Try 711 abbreviated dialing for easier access to relay services for both text and voice TRS users.

PA Relay Services for Consumers

Learn about the various ways to communicate by phone with hearing-impaired people.

TRS Advisory Board

A Board meets regularly to review the success of the TRS in Pennsylvania and identifying additional improvement areas.

FCC Certification

The Pennsylvania TRS System must be certified by the FCC and certification must be renewed every five years.

Contact Information

Understand your options if you have a complaint about telecommunications relay services.

Print Media Access System Program

A free service gives anyone who is blind, visually impaired or print disabled access to newspapers, magazines and TV listings.

Additional TRS Resources

Many organizations involved with the hard of hearing and/or persons with speech and language disorders communities maintain sites on the Internet, offering a range of information about their involvement and services. A list of some of them and their web sites follows:

Need More Help?

If you can't find what you're looking for here, please contact the PA Public Utility Commission. Call us at 1-800-692-7380 or contact us online.

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