The Pennsylvania Public Utility Commission has jurisdiction over intrastate local, toll and access telephone services and providers, including competitive local exchange carriers. The Commission does not regulate cellular and wireless phone companies, cable TV companies or long-distance companies.
Consumers, such as home owners and business owners, can find helpful information on telephone and internet access.
Due to the increased use of cell phones and multiple lines in households, Pennsylvania has grown to 13 area codes across the state.
Right to Broadband Internet Service
Learn what regulations and programs may apply to you to help bring broadband internet service to your household.
Telecommunications Relay Service
TRS allows people who are deaf, hard of hearing and/or have speech and language disorders to place phone calls with assistive technology.
Become familiar with the tips and tools you need to understand telecomm programs and laws, including Lifeline, Do Not Call lists, cells phones, taxes and billing practices.
Learn about resources available to consumers, like community education events and tips on saving money.
Do you need financial assistance for utility services? Find out what programs are available.
Utility professionals, including utility employees and attorneys, can review important information on telecommunications issues and policies.
Businesses hold agreements in the state to interconnect their networks and exchange telecommunications traffic.
Application to Provide Telecomm Services
Review all of the documents needed to apply to provide telecommunications service in the Commonwealth.
Find links and resources to learn more about 911 services in Pennsylvania, including a list of 911 coordinators and details on the task force.
Many important laws affect how telecommunication companies are regulated throughout the state.
Links to utility provider websites to view details on current rates and tariffs.
Read annual reports, as well as reports quarterly earnings and customer service.
Not Regulated by the PUC
The Commission does not regulate cellular and wireless phone companies, cable TV companies or long-distance companies. For more information on these, contact your local municipality about cable TV problems or the Federal Communications Commission (FCC) about cellular/wireless phone and long-distance problems.
- 911 Service
- Application to Provide Telecomm Services
- Area Codes
- Biennial NMP Progress Report Forms
- Broadband Internet Service
- Carrier Working Group
- FCC Order Implementation
- Interconnection Agreements
- Local Service Abandonment Notification
- Local Service Migration
- Monthly Remittance and Annual Reporting by Telcos
- PA Universal Service Fund
- Pole Attachments
- Telecommunications Glossary
- Telecommunications Relay Service
- Telephone Companies & Contacts
- Telephone Tips
Learn how to submit a complaint with a public utility. You can also search existing formal complaints.Get Details
811: PA One Call
Homeowners and contractors must call 8-1-1 before starting any digging or excavation project.Get Details
Need More Help?
Public utility documents available electronically include case dockets, public meeting orders and more.
Filing & Resources
Find utility-related reports, laws and regulations, federal filings, tariffs, procedures and more.
Consumers, utilities and attorneys can save time by submitting documents to the PUC electronically.