If you smell gas:
1. If indoors, leave your home/building immediately!
- Do NOT turn on or off lights
- Do NOT make calls from your telephone land line or you cell phone while at home.
- Do NOT cause a spark.
- Leave windows and doors open while exiting, to allow gas to vent outside.
- Go to Step 3.
2. If outdoors, move away from the area.
3. Call 9-1-1 and your natural gas utility (if you know the number) from a safe distance, away from the odor.
4. Gas Company service personnel will be dispatched immediately.
5. Wait for the Gas Company service personnel or emergency services personnel to tell you it's safe to return to your home/building.
Learn more about how the PUC oversees pipeline safety standards, including design, installation, operation, inspection, testing, construction, extension, replacement and facility maintenance.
- Pipeline Safety
Learn how to submit a complaint with a public utility. You can also search existing formal complaints.Get Details
811: PA One Call
Homeowners and contractors must call 8-1-1 before starting any digging or excavation project.Get Details
Need More Help?
Public utility documents available electronically include case dockets, public meeting orders and more.
Filing & Resources
Find utility-related reports, laws and regulations, federal filings, tariffs, procedures and more.
Consumers, utilities and attorneys can save time by submitting documents to the PUC electronically.