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Press Release

PUC 2020-21 Investigations Identified Nearly $749,000 in Annual Savings for Utilities & Consumers

Published on 10/7/2021

Filed under: Consumer Education Electric Gas Water and Wastewater

HARRISBURG – Recommendations from the Pennsylvania Public Utility Commission’s (PUC’s) Bureau of Audits identified nearly $749,000 in annual savings from audits of utilities completed in the 2020-21 Fiscal Year ending June 30 helping to ensure that rates paid by consumers are fair and reasonable.

The Commission voted to publish its 2020-21 annual report on PUC management audits (MAs) and management efficiency investigations (MEIs), which work to identify efficiencies and savings for utilities, including potential improvements in operations, service reliability and safety programs.

During Fiscal Year 2020-21, the Bureau of Audits completed MAs for Aqua Pennsylvania, Peoples Natural Gas, and Peoples Gas (collectively referred to as Essential Utilities), Columbia Gas Company, and The York Water Company.

During the fiscal year, Division staff completed an MEI of Suez Water Pennsylvania, evaluating the implementation of 26 recommendations from the prior MA.  It was determined that 13 prior recommendations were effectively or substantially implemented.  In addition, Division staff made 23 follow-up recommendations, with the company indicating acceptance of all 23 in its implementation plan.      

The Pennsylvania Public Utility Commission balances the needs of consumers and utilities; ensures safe and reliable utility service at reasonable rates; protects the public interest; educates consumers to make independent and informed utility choices; furthers economic development; and fosters new technologies and competitive markets in an environmentally sound manner.

Visit the PUC’s website at for recent news releases and video of select proceedings. You can also follow us on Twitter, Facebook, LinkedIn, Instagram and YouTube. Search for the “Pennsylvania Public Utility Commission” or “PA PUC” on your favorite social media channel for updates on utility issues and other helpful consumer information.

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Docket No.  D-2021-3028210




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