Press Release

PUC Alerts Consumers of Notices from Electric Utilities Concerning Their Customer Account Information

Published on 2/16/2021

Filed under: Consumer Education Electric

Customers have options concerning release of account information to competitive electric generation suppliers

HARRISBURG – The Pennsylvania Public Utility Commission (PUC) today reminded consumers to be on alert for notices from their electric distribution companies (EDCs) notifying them of the opportunity to review customer account information being provided to electric generation suppliers (EGSs).

Every three years, EDCs must proactively remind customers of the ability to include or restrict information being provided to EGSs.  EDCs maintain an “eligible customer list” that contains customer information such as historic usage and addresses.  Customer telephone numbers are not included in that information.  

During February and March consumers are encouraged to pay attention to their bill inserts, emails or other notices they may be receiving from their electric utility regarding the eligible customer list.  Customers should refer to the EDC notices for further direction on how they can choose to ‘opt out’ of inclusion in the utility’s eligible customer list – though it is important to note that customers can contact their EDC at any time to restrict the information being provided to the EGSs.

Upon a request from an EGS, the EDC will provide account information on all customers electing not to ‘opt out’.  The lists are designed to provide EGSs with important information that will allow licensed competitive suppliers to more readily identify potential retail customers and better tailor products and service offerings to meet customers’ needs.

The Pennsylvania Public Utility Commission balances the needs of consumers and utilities; ensures safe and reliable utility service at reasonable rates; protects the public interest; educates consumers to make independent and informed utility choices; furthers economic development; and fosters new technologies and competitive markets in an environmentally sound manner.

Visit the PUC’s website at www.puc.pa.gov for recent news releases and video of select proceedings. You can also follow us on Twitter, Facebook, LinkedIn, Instagram and YouTube. Search for the “Pennsylvania Public Utility Commission” or “PA PUC” on your favorite social media channel for updates on utility issues and other helpful consumer information.

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Contact:

• David Hixson
  Deputy Press Secretary
  717-772-2766
  dhixson@pa.gov