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Press Release

PUC Appoints Lori Mohr as Bureau of Consumer Services Director

Published on 12/21/2023

Filed under: Consumer Education Electric Gas Motor Carrier Pipeline Rails Telecommunications Transportation and Safety Water and Wastewater

HARRISBURG – The Pennsylvania Public Utility Commission (PUC) today announced the appointment of Lori Mohr as Director of the Bureau of Consumer Services (BCS).

“Lori has proven to be a valuable asset to the Commission during her tenure with us,” said PUC Chairman Stephen M. DeFrank. “I wish to congratulate her on this new role. I am confident that her expertise and industry-wide knowledge will serve as a great foundation for her transition to Director of BCS.”

As Director, Mohr will lead the Bureau of Consumer Services, which investigates and issues decisions on informal complaints from residential and small commercial customers and enforces the PUC’s customer service regulations. The bureau also serves as an intermediary between utilities and consumers, mediating complaints, making payment agreements, and implementing and monitoring universal service and energy policy. The bureau prepares annual reports for the Commission and General Assembly on complaint handling, customer service performance, universal services and collection performance.

Most recently, Mohr served on the staff of Vice Chair Kim Barrow, where she was responsible for reviewing diverse governmental programs, including legislative initiatives and policy issues that impact virtually every segment of the Commonwealth’s consumers and regulated utilities.

Mohr began her career at the PUC in 2016 as a manager in the Commission’s BCS, where she managed Training, Quality Assurance and Systems Support, and Innovations teams. She later moved to Policy Chief in BCS preparing rulemakings, interpreting regulations, and developing and participating in training for bureau staff. In this role, she also managed staff conducting quality control and case evaluation, staff conducting compliance and enforcement reviews of utility practices and staff that oversees utility universal service programs for low-income customers.

Prior to coming to the Commission, Mohr held various positions at the Pennsylvania Department of Environmental Protection, and was an adjunct professor at Shippensburg University of Pennsylvania.

Mohr received a bachelor’s degree from Elizabethtown College, a master’s degree at Shippensburg University of Pennsylvania and her law degree from Widener University School of Law.

About the PUC

The Pennsylvania Public Utility Commission balances the needs of consumers and utilities; ensures safe and reliable utility service at reasonable rates; protects the public interest; educates consumers to make independent and informed utility choices; furthers economic development; and fosters new technologies and competitive markets in an environmentally sound manner.

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