Press Release

#SaveInPA: PUC Urges Consumers to Prepare for Higher Summer Electric Bills and Take Action Now to Manage Energy Costs

Published on 7/25/2025

Filed under: Electric

PUC Reinforces Energy Efficiency, Bill Review, and #CallUtilitiesNow Assistance Options Following Record Heat and Historic Power Usage

HARRISBURG – As dangerous heat grips Pennsylvania once again, the Public Utility Commission (PUC) is urging residents to brace for higher electric bills as a result of soaring power usage during multiple heat waves since mid-June and scorching conditions that pushed electricity demand on the regional power grid to its highest level in 14 years. The PUC is cautioning consumers that those record-setting usage levels will soon be reflected in monthly electric bills.

Whether you live in a small apartment or a large household, increased power use from air conditioners, fans, dehumidifiers, and other cooling tools will likely show up as higher-than-normal charges. In response, the PUC is urging all Pennsylvanians to explore #SaveInPA strategies to manage energy costs, especially for vulnerable or financially struggling households.

Usage Drives Your Bill – Review It Carefully

The amount of electricity you use is one of the biggest factors in your monthly utility bill — often accounting for two-thirds or more of the total cost. Even if your rate hasn’t changed, increased energy usage during heat waves can lead to sticker shock when bills arrive.

The PUC encourages every consumer to:

• Review your bill carefully, especially the sections detailing monthly kilowatt-hour (kWh) usage and current energy supply rates.
• If you use a competitive energy supplier, check contract expiration dates and rate terms.
• Understand your options and responsibilities if your contract has expired or is approaching renewal.
• For energy shopping tools and usage tips, visit PAPowerSwitch.com.

If You're Struggling – #CallUtilitiesNow

The PUC strongly encourages any household or small business struggling with high bills or past-due balances to call their utility now and ask about available assistance programs. Waiting can lead to larger balances and fewer options.

Utility customer service teams can:

• Explain Customer Assistance Programs (CAP) for income-qualified consumers.
• Provide referrals for LIHEAP and other national or local aid.
• Discuss eligibility for hardship fund support through nonprofit partnerships.
• Explore other affordability options, like budget billing or payment plans that can help address financial needs.

Each major utility has trained staff ready to help customers navigate these programs. If you cannot resolve your issue directly with your utility, contact the PUC’s Bureau of Consumer Services at 1-800-692-7380.

Consumers may also call Pennsylvania’s 211 system (Dial 211 or visit www.pa211.org) for help with utilities, housing, food, and more.

Energy Conservation Still Matters

Even though some of the hottest days may have passed, summer isn’t over. Households can still take simple, effective steps to reduce usage and control costs, including:

• Raise your thermostat a few degrees and use fans to circulate air.
• Limit appliance use during peak hours (5–7 PM).
• Close blinds or curtains during sunny hours.
• Avoid unnecessary lighting or electronics that generate extra heat.
• Seal windows and doors to keep cool air inside.

Many more tips are available at www.PAPowerSwitch.com.

Ongoing Outreach to Keep Pennsylvania Connected

This effort is part of the PUC’s broader #SaveInPA campaign — focused on helping Pennsylvania households and small businesses better understand energy usage, manage bills, and stay connected to essential utility services.

The Commission will continue highlighting steps consumers can take, especially as weather conditions, energy prices, and household needs evolve throughout the year.

About the PUC

The Pennsylvania Public Utility Commission balances the needs of consumers and utilities; ensures safe and reliable utility service at reasonable rates; protects the public interest; educates consumers to make independent and informed utility choices; furthers economic development; and fosters new technologies and competitive markets in an environmentally sound manner.

Visit the PUC’s website at puc.pa.gov for recent news releases and video of select proceedings. You can also follow us on X, Facebook, LinkedIn, Instagram and YouTube. Search for the “Pennsylvania Public Utility Commission” or “PA PUC” on your favorite social media channel for updates on utility issues and other helpful consumer information.

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Contact:

• Nils Hagen-Frederiksen
  Press Secretary
  717-418-2701
  nhagen-fre@pa.gov