Skip to content

Press Release

PUC Cautions Consumers of Phone Scam Involving Energy Bills; Reminds Consumers of Shut-off Procedures

Published on 8/14/2014

Filed under: Electric

HARRISBURG – The Pennsylvania Public Utility Commission (PUC) today cautioned consumers of a phone scam involving their energy bills and reminded consumers of utility shut-off procedures.

In this most recent scam, businesses in parts of Pennsylvania have been targeted by callers claiming to be from their electric company.  The caller will contact the establishment and tell the person who answers the phone that their power will be shut off within the hour if they don’t arrange to pay off their bills over the phone.

If someone claims to be a utility representative over the phone or visits in person and wishes to enter your home, consumers should call the utility company first to verify that they are in fact speaking to a person from the utility.

“We want to ensure that consumers are educated and protected,” said Commission Chairman Robert F. Powelson.  “Consumers also should become familiar with their rights when it comes to utility shut-off procedures.”

In addition to any written notice, utilities must make an attempt at personal contact with a small business owner at least three days prior to termination.  As a reminder, the following shut-off procedures apply to residential owners:

 Before your service is shut off, your utility company will take the following steps:

  • Send you a 10-Day Notice. Once you get the notice, the utility company has up to 60 days to shut off your service.
  • Attempt to contact you three days prior to your shut-off date.
  • During winter months (December 1 through March 31), if the utility company cannot reach you at the time of termination, they will leave a 48-hour notice at your residence.

 Your utility company can shut off your service if you fail to do the following:

  • Pay your bill
  • Follow through on payment arrangements
  • Pay a deposit, if required
  • Allow the company access to its equipment

 The above procedures do not apply to small business customers, however, utilities are asked to make an attempt at personal contact with a small business owner at least three days prior to termination.

The Pennsylvania Public Utility Commission balances the needs of consumers and utilities; ensures safe and reliable utility service at reasonable rates; protects the public interest; educates consumers to make independent and informed utility choices; furthers economic development; and fosters new technologies and competitive markets in an environmentally sound manner.

For recent news releases and video of select Commission proceedings or more information about the PUC, visit our website at Follow the PUC on Twitter – @PA_PUC for all things utility. “Like” PAPowerSwitch on Facebook for easy access to information on electric shopping.





Learn how to submit a complaint with a public utility. You can also search existing formal complaints.

Get Details

Subscribe to Press Releases

Keep track of PUC news and activities with press releases delivered straight to your email inbox.


Need More Help?

If you can't find what you're looking for here, please contact the PA Public Utility Commission. Call us at 1-800-692-7380 or contact us online.

Document Search

Public utility documents available electronically include case dockets, public meeting orders and more.

Filing & Resources

Find utility-related reports, laws and regulations, federal filings, tariffs, procedures and more.


Consumers, utilities and attorneys can save time by submitting documents to the PUC electronically.