Utility Code 125042
The Utility Detail View displays the Utility Information (identified by Utility Code - 125042), authorities, and case information associated with that utility.
Basic Utility Information
Utility Name
PHILADELPHIA GAS WORKS
Utility Code
125042
Utility Type
Gas
Utility Status
Active
Carrier ID
Utility Contact Information
Physical Address
Mailing Address
ATT: THOMAS KNUDSEN SR VP & CFO
800 WEST MONTGOMERY AVENUE
PHILADELPHIA PA 19122
Phone
Fax
Website
www.pgworks.com/
Utility Authorities Information
| Service Type | Authority Status | Date Certified | Suspension Date | Suspension Expiration | Application Number | Trading As Name |
|---|---|---|---|---|---|---|
| Gas | Active | A-125042 |
Utility Insurance Information
No insurance information for this utility.
NGS Territories Serviced by a Utility
Residential
No
Columbia Gas
No
Small Commercial
No
National Fuel Gas
No
Mixed Meter
PECO
No
Large Commercial
No
Peoples Gas Company LLC
No
Industrial
No
Peoples Natural Gas Company
No
Governmental
No
PGW
No
UGI Utilities - Gas
No
Valley Energy
Docketed Cases
| Docket Number | Case Status | Date Filed | Allegation |
|---|---|---|---|
| F-2009-2101082 | Closed | 4/2/2009 | Complainant states payments are too high. She would like the PUC to help with returning to pay the original payment plus $25. |
| C-20031758 | Closed | 11/3/2003 | COMPLAINANT STATES PG DID NOT SENT A BILL FOR SIX MONTHS AND THEN TURNED OFF GAS. THEY NOW CLAIM THEFT OF SERVICES. HE WANTS GAS TURNED ON AND TO MAKE PAYMENT ARRANGEMENTS. |
| F-2010-2213836 | Closed | 12/2/2010 | Complainant states PGW agreed to restore service & reinstate their former payment agreement if they paid $1,365.23. After they paid this amount they claim PGW imposed additional conditions regarding replacing & repairing equipment before they would restore service. |
| C-2012-2318215 | Closed | 7/23/2012 | Complainant states PGW broke there payment agreement and needs the payment agreement back again. |
| C-2010-2176937 | Closed | 5/17/2010 | Complainant states PGW changed meter since bills were so low and now they are 4-5 times more than before. She would like the PUC to have meter changed back to original size. |
| F-01024667 | Closed | 2/12/2003 | COMPLAINANT STATES PGW CHANGED THE METER AND STATED THE ACTUAL READING WAS MUCH MORE THEN THE ESTIMATED AMOUNT. THE COMPANY BILLED THE COMPLAINANT FOR $1100.00 FOR THE DIFFERENCE. COMPLAINANT TATES THE BILL COULD NOT OF POSSIBLY BE THAT MUCH. COMPLAINANT STATES THE HEAT IS NOT GAS AND COMPLAINANT RARELY EATS AT HOME BECAUSE HE LIVES BY HIMSELF. |
| C-2010-2186312 | Closed | 7/6/2010 | Complainant states PGW changed the meter in 2009. Since then, the bill has dropped considerably since the change, and he would like to be credited for the overage he was billed. |
| F-2010-2182132 | Closed | 6/15/2010 | Complainant states PGW charged Boris for service provided on dates when the particular property wasn't owned by him. He would like the charges to be removed. |
| C-2010-2205812 | Closed | 10/18/2010 | Complainant states PGW charges of previous tenants unpaid gas bills to owner at settlement - he would like PGW to return all monies charged to the owner at settlement of $1348.15. |
| F-01008937 | Closed | 11/4/2002 | COMPLAINANT STATES PGW CLAIMS HE OWES $1,385 BUT THEY HAVE NOT COMPLIED WITH HIS REQUEST FOR PAYMENT RECORDS. HE WANTS TO OFFER $138.50 TO PGW AND IF IT IS NOT SETTLED, HE WILL FILE A COMPLAINT WITH COMMON PLEAS COURT. |
| F-00912588 | Closed | 8/29/2001 | COMPLAINANT STATES PGW CLAIMS THAT THE NEW AUTOMATIC READER INSTALLED AT 1518 WIDENER WAS SET INCORRECTLY, HENCE THE READINGS FOR THE YEAR 1999 WERE UNDER- ESTIMATED. A PROPER EXPLANATION WAS NOT SUBMITTED WITH THE $410.86 BILL THAT WAS MAILED IN JUNE OF 2000. UPON SEVERAL OCCASSIONS DURING PHONE CONVERSAT- IONS ABOUT THE CHARGES, A CLEAR DESCRIPTION OF THE CHARGES WASN'T DISCUSSED, BECAUSE PROPER DOCUMENTATION WAS NOT NOTED IN THE FILES. SHE WANTS THE PUC TO SHOW THAT PGW CAN PROVIDE CORRECT AND SUBSTANTIAL DOCUMENTATION TO WARRANT PAYMENT OF THIS DISPUTED BILL. |
| F-00831477 | Closed | 10/23/2001 | COMPLAINANT STATES PGW CONTENDS SHE HAD BROKE A SETTLEMENT AGREEMENT IN 1/99, 3/99, AND 4/99. THIS IS NOT CORRECT. THIS AGREEMENT ORIGINALLY ENTERED INTO ON MAY 12, 199 WAS NEVER DULY SERVICED BY PGW. THE AGREEMENT DATE ENDED WITH A MAY 18, 200 PAYMENT. PGW VIOLATED THIS AGREEMENT ON SEVERAL OCCASION BY; FAILING TO REMOVE UNJUSTIFIED LIEN PLACED ON CREDIT HISTORY REPORT. SHE WANTS THE PUC TO CONFIRM THE AGREEMENT SUMMARY AMOUNT HAS BEEN PAID, REMOVE LIEN FROM CREDIT HISTORY, AND CREDIT HER ACCOUNT FOR ANY MONIES PAID TO PREVENT SHUT-OFF OR IN ERROR OF COMPUTING HER BALANCE DUED ON HER ACCOUNT. |
| C-00014982 | Closed | 2/23/2001 | COMPLAINANT STATES PGW CONTINUES TO INCLUDE ON HER BILL A SERVICE VISIT CHAR- GE ($50), EVEN THOUGH HER LANDLORD PAYS FOR THE PARTS & LABOR PLAN. DISPITE TWO LETTERS & SEVERAL PHONE CALLS, THEY REFUSE TO CORRECT HER BILL. SHE WANTS THE PUC TO FORCE PGW TO ISSUE A CORRECT BILL. |
| C-20029049 | Closed | 12/13/2002 | COMPLAINANT STATES PGW DID NOT BILL CORRECT ADDRESS. SHE WANTS THEM TO METER CORRECT PROPERTY AND DROP ALL LATE CHARGES. |
| F-01616264 | Closed | 6/8/2005 | COMPLAINANT STATES PGW DID NOT BILL HER FOR TWO YEARS. SHE RECEIVED A BILL THAT DETAILED ONE YEAR OF GAS THAT STATED $1,560.71 FOR THAT YEAR. SHE WANTS THE PUC TO OBTAIN A DETAILED BILL OF THE TWO YEARS THAT SHE WAS NOT BILLED FOR. |
| C-20029048 | Closed | 12/10/2002 | COMPLAINANT STATES PGW DID NOT READ METER FOR 4 1/2 YEARS AND THEN SENT A BILL FOR $3,500.00. HE WANTS PUC TO ADJUST BILL DOWN AND FINE PGW IF ALLOWED BY LAW. |
| C-20078156 | Closed | 8/16/2007 | COMPLAINANT STATES PGW DOES NOT BILL THEM MONTHLY BUT RATHER YEARLY. THEY WOULD LIKE TO SIT DOWN WITH A REPRESENTATIVE WHO COULD EXPLAIN TO THEM WHY A BILL OF THIS MAGNITUDE IS SENT TO THEM ONCE A YEAR AND THREATENED TO SHUT OFF THE GAS EVERY OTHER DAY. THEY NEED A REASONABLE AGREEMENT TO PAY THEIR BILL IN INSTALLMENTS. |
| F-01717609 | Closed | 5/5/2005 | COMPLAINANT STATES PGW FAILED TO PERFORM ACTUAL METER READING FOR 9 1/2 YEARS SENDING ONLY ESTIMATED BILLS, IN VIOLATION OF ITS TARIFF AND OF PUC REGULA- TIONS. PGW'S MAKE UP BILL IS UNSUPPORTED BY ANY COMPETENT EVIDENCE AND IS IN- ACCURATE. THE MAKE UP BILL WAS $9479.03, SUBSEQUENTLY REDUCED TO $6,087.37. ALSO,PGW'S MAKE UP BILL CONTAINS CHARGES FOR GAS CONSUMPTION OUTSIDE THE STATUTE OF LIMITATIONS OF FOUR YEARS. |
| F-01099289 | Closed | 8/29/2002 | COMPLAINANT STATES PGW FAILED TO PROVIDE HER IMPORTANT INFORMATION IN REGARD TO BUDGET PLAN REQUIREMENT/RENEWALS. HER PERSONAL INFORMATION WAS HANDED OVER TO A COLLECTION COMPANY WHO HARASSES HER. SHE BELIEVES SHE IS ONE OF THE CUSTOMERS OVERCHARGED BY PGW. SHE WANTS PUC TO REQUEST A FULL USAGE/RATE IN- VESTIGATION INTO HER ACCOUNT AND HAVE ACCOUNT PAID IN FULL USING MONIES THAT WERE OVERCHARGED TO PA CUSTOMERS. SHE WANTS A FULL BILLING REFUND SINCE SHE WAS NOT AFFORDED AN APPROPRIATE LEVEL OF SERVICE INFORMATION AS A NEW CUSTO- MER AND A MANUAL RELATIVE TO BUDGET PROGRAM. |
| F-02108494 | Closed | 5/2/2007 | COMPLAINANT STATES PGW HAD PROBLEMS WITH THEIR TENANT. THEY WANT THE PUC TO STOP THE CHEATING BY TENANTS; TURN OFF GAS WHEN TOLD BY THE OWNER; REMOVE ALL NEGATIVE STATEMENTS ON THE CREDIT REPORT OF LACOF AND TRAIN PGW STAFF SO THAT OWNERS WILL NOT SUFFER BECAUSE OF TENANT TRICKS. |
| F-01105394 | Closed | 11/12/2002 | COMPLAINANT STATES PGW HAS BEEN ESTIMATING BILLS SINCE 1997. THE BILLS HE RECEIVED IN 2001 AND 2002 ARE BASED ON ESTIMATES, NOT DOCUMENTED USE. HE WANTS PUC TO REQUITRE PGW TO PROVIDE DOCUMENTATION OF ACTUAL USAGE FOR BILLS IN QUESTION OR THROW BILLS OUT AND NEGOTIATE A MORE REASONABLE SETTLEMENT. |
| C-20028491 | Closed | 9/13/2002 | COMPLAINANT STATES PGW HAS BEEN UNABLE TO PROVE THAT SHE OWES $5,000 BUT THEY CONTINUE TO PUT IT ON HER ACCOUNT AND ARE THREATENING TO SHUT OFF HER GAS. THEY ARE REFUSING A PAYMENT PLAN FOR THE AMOUNT SHE DOES OWE. SHE WANTS A HEARING TO SETTLE THE MATTER OF THE $5,000 AND A PAYMENT PLAN SET UP FOR THE AMOUNT SHE DOES OWE. |
| C-20016432 | Closed | 11/1/2001 | COMPLAINANT STATES PGW HAS CHANGED HIS ACCOUNT NUMBER NUMEROUS TIMES SINCE 1995. HE ALSO STATES THEY HAVE SHUT OFF HIS GAS THEY STATE FOR NON-PAYMENT OF BILLS. HE STATES THEY REFUSED TO REVIEW HIS CASE. HE WANTS THE ADD ON CHARGES RELIEVED AND THE STRAIGHTENED OUT. |
| C-00004289 | Closed | 10/5/2000 | COMPLAINANT STATES PGW HAS COST HER DAMAGES AND GIVEN HER UNSAFE LIVING CONDITIONS. SHE WANTS RELEASED TO HER THEIR RECORDS OF ALL OF THE EVENTS THAT TOOK PLACE AND ALSO WANTS AN ESTIMATE ON THE REPAIRS. |
| C-20039160 | Closed | 1/7/2003 | COMPLAINANT STATES PGW HAS ENTERED INTO A CONTRACT WITH A THIRD PARTY CON- TRACTOR TO PERFORM COLLECTIONS WORK WHICH IS A VIOLATION OF 52 PA CODE 56.97. THEY WANT PGW TO USE ONLY UTILITY EMPLOYEES TO PROVIDE CUSTOMER CONTACTS, TO HAVE PUC TAKE ANY ACTIONS NECESSARY FOR SAFETY, ACCOMMODATION, AND CONVEN- IENCE OF THE PUBLIC, AND PETITION FOR ISSUANCE OF INTERIM EMERGENCY ORDER. SEE P-00032018 FOR DECLARATORY ORDER RE: OUTSOURCING OF COLLECTION'S CALLS OR IN THE ALTERNATIVE, WAIVER OF 52 PA. CODE 56.97 FILED BY PHILADELPHIA GAS WORKS. |
Showing results 1926 - 1950 of 7448
Need More Help?
If you can't find what you're looking for here, please contact the PA Public Utility Commission. Call us at 1-800-692-7380 or contact us online.
Document Search
Public utility documents available electronically include case dockets, public meeting orders and more.
Filing & Resources
Find utility-related reports, laws and regulations, federal filings, tariffs, procedures and more.
eFILING
Consumers, utilities and attorneys can save time by submitting documents to the PUC electronically.
