Utility Code 125042
The Utility Detail View displays the Utility Information (identified by Utility Code - 125042), authorities, and case information associated with that utility.
Basic Utility Information
Utility Name
PHILADELPHIA GAS WORKS
Utility Code
125042
Utility Type
Gas
Utility Status
Active
Carrier ID
Utility Contact Information
Physical Address
Mailing Address
ATT: THOMAS KNUDSEN SR VP & CFO
800 WEST MONTGOMERY AVENUE
PHILADELPHIA PA 19122
Phone
Fax
Website
www.pgworks.com/
Utility Authorities Information
| Service Type | Authority Status | Date Certified | Suspension Date | Suspension Expiration | Application Number | Trading As Name |
|---|---|---|---|---|---|---|
| Gas | Active | A-125042 |
Utility Insurance Information
No insurance information for this utility.
NGS Territories Serviced by a Utility
Residential
No
Columbia Gas
No
Small Commercial
No
National Fuel Gas
No
Mixed Meter
PECO
No
Large Commercial
No
Peoples Gas Company LLC
No
Industrial
No
Peoples Natural Gas Company
No
Governmental
No
PGW
No
UGI Utilities - Gas
No
Valley Energy
Docketed Cases
| Docket Number | Case Status | Date Filed | Allegation |
|---|---|---|---|
| C-00015335 | Closed | 4/25/2001 | COMPLAINANT STATES THAT SHE IS BEING BILLED FOR A $4000.00 BALANCE DUE TO LOW ESTIMATES FOR A PERIOD OF 7 YEARS FROM 6/93 TO 4/28/01. SHE IS NOT SURE THAT THE BALANCE DUE IS ACCURATE, AND HAS NOT SEEN ANY EVIDENCE TO SUPPORT THIS. SHE ALSO STATES THAT SHE NOT SEEN ONE ACTUAL METER READING TAKE PLACE DURING THIS TIME, AS REQUIRED BY LAW. SHE WANTS THE PUC TO FIND THAT PGW MAY NOT USE A 7 YEAR BILLING TIME FRAME, AND SHE WOULD LIKE THE PUC TO FINE PGW FOR NEGLECTING TO TAKE ONE ACTUAL METER READING PER YEAR. |
| C-00015343 | Closed | 4/26/2001 | COMPLAINANT STATES SHE CAN'T AFFORD TO PAY $247 PER MONTH, SHE IS A SINGLE MOTHER WITH TWO KIDS. SHE STATES SHE ONLY MAKES $750 GROSS EVERY TWO WEEKS. SHE WANTS THE PUC TO PLEASE LOWER THE AMOUNT, SO SHE CAN START A CLEAN SLATE. SHE WOULD LIKE TO PAY $125 PER MONTH. |
| C-00015348 | Closed | 4/27/2001 | COMPLAINANT STATES BY REQUIRING PAYMENT OF THE ACCOUNT OF A PREVIOUS TENANT, ABSENT A COURT ORDER, UTILITY HAS VIOLATED 52 P.A. CODE 56.35. 52 P.A. CODE 56.16(A) (STATES THAT WHERE A RATEPAYER HAS FAILED TO PROVIDE NOTICE OF DISCONTINUATION OF SERVICE, THE RATEPAYER, NOT A NONRATEPAYER TENANT SHALL BE RESPONSIBLE FOR SERVICES RENDERED) AND VIOLATION OF AN ORAL CONTRACT. HE WNATS THE PUC TO CREDIT HIS ACCOUNT $119.64 FOR ERRONEOUS CHARGES. |
| C-00015382 | Closed | 5/4/2001 | COMPLAINANT STATES COMPLAINT IS WITH PAYMENT AGREEMENT THAT WAS SET UP BY THE PUC, DESPITE SEVERAL ATTEMPTS BY HER TO GET IN CONTACT WITH HER CASE WORKER. SHE STATES SHE CAN'T PAY THE PRESENT TERMS OF $268 A MONTH AND $76 MONTHLY RESPECTIVELY. SHE WOULD LIKE HER AGREEMENT AMOUNT TO BE LOWERED FROM $268 TO $168. |
| C-00015387 | Closed | 5/4/2001 | COMPLAINANT STATES THAT SHE HAS BEEN ON THE CRP PROGRAM SINCE 1994. SHE WAS TOLD AT THE TIME THAT IF SHE KEPT UP HER PAYMENTS FOR 5 YRS, SHE WOULD BE ELIGIBLE FOR THE FORGIVENESS PROGRAM. IN 1999 SHE APPLIED FOR THE FORGIVE- NESS PROGRAM, BUT HER APPLICATION WAS REJECTED DUE TO A NEW RULE. SHE STATES THAT PGW IS NOT PROVIDING THE LEVEL OF SERVICE THAT THEY ARE BOUND TO. SHE WANTS THE PUC FORCE PGW TO PROVIDE THE LEVEL OF SERVICE REQUIRED, AND TO HONOR THE FORGIVENESS PROGRAM THAT WAS IN EFFECT IN 1994. |
| C-00015403 | Closed | 5/9/2001 | COMPLAINANT STATES THAT SHE IS HAVING A BILLING DISCREPANCY, AS SHE CLAIMS THAT SHE DID NOT USE $700.00 IN GAS DURING THE SUMMER OF 2000. THE COMPANY USED ESTIMATED READINGS DURING THIS TIME. HER ACTUAL USAGE DOES NOT REFLECT THE READINGS CHARGED TO HER ACCOUNT. PGW INFORMED HER THAT THE BILLS WERE CORRECT AND THAT SHE SHOULD JUST PAY THEM. |
| C-00015430 | Closed | 5/11/2001 | COMPLAINANT STATES THAT SHE DID NOT USE AS MUCH GAS AS SHE IS BEING BILLED FOR. SHE HAD A GAS LEAK THAT WAS NOTICED IMMEDIATELY AND REPAIRED THE NEXT DAY. SHE WANTS THE PUC TO EXPLAIN TO PGW THAT SHE IS SENDING $3000.00 CHECK #953 DATED 5/8/01, AND THAT SHE WILL CONTINUE TO SEND EACH MONTH'S CURRENT BILL PLUS WHAT SHE CAN. |
| C-00015445 | Closed | 5/18/2001 | COMPLAINANT STATES THAT HER BILL IS NOT CORRECT. SHE STATES THAT SHE HAS LIVED AT HER ADDRESS FOR 1 1/2 YEARS, AND SHE STATES THAT SHE THINKS THE BILL WAS LEFT UNPAID BY THE PREVIOUS OCCUPANTS. SHE WANTS THE PUC TO MAKE PGW BILL THE PREVIOUS OCCUPANTS FOR THEIR PORTION OF THE BILL. |
| C-00015463 | Closed | 5/21/2001 | COMPLAINANT STATES THAT HE HAS RECEIVED BILLS FOR GAS THAT HE DID NOT USE. PGW INFORMED HIM THAT HIS METER WAS OVER 30 YEARS OLD, AND THEY REPLACED IT BUT NEVER CREDITED HIS BILL FOR THE EXCESS. HE WANTS THE PUC TO MAKE PGW CREDIT HIS ACCOUNT FOR $324.16 AND BASE HIS BILL FOR THAT MONTH ON USAGE OF LESS THAN 20 CCF. HE ALSO STATES THAT HE NEEDS A HEARING SCHEDULED FOR A MONDAY MORNING OR EARLY AFTERNOON DUE TO HIS WORK SCHEDULE. |
| C-00015476 | Closed | 5/21/2001 | COMPLAINANT STATES THAT THE BALANCE LEFT FROM THEIR TENANT'S GAS SERVICE WAS TRANSFERRED TO HIS ACCOUNT. THEY CREDITED ONE OF HIS ACCOUNTS AND MOVED THE BALANCE TO ANOTHER OF HIS PROPERTIES WHICH WAS SOLD AND IN ORDER TO COMPLETE SETTLEMENT, HE PAID $1615.91. HE WANTS THE PUC TO BILL HIS TENANT FOR HER GAS, REIMBURSE HIM $1615.91 THAT HE PAID AT THE SETTLEMENT OF HIS PROPERTY, AND STOP HARRASSING MRS. RIVERA WITH SHUT OFF NOTICES. |
| C-00015481 | Closed | 5/29/2001 | COMPLAINANT STATES WHEN SHE FIRST MOVED TO HER HOME 5/99 SHE TOLD THE GAS COMPANY TO CHANGE THE NAME OF THE OWNER TO HER NAME FOR BILLING, THEY DID NOT DO SO. THEY TOOK SIX MONTHS TO SEND HER AN ACTUAL BILL. UNFORTUNATELY, WHEN HER BILL WAS SENT THEY PRO-RATED HER BILL FOR $1,000 SINCE THEN SHE HAS BEEN HAVING A HARD TIME KEEPING HER BILL DOWN. THEY BLAMED IT ON THE COMPUT- ERS AND SAID IT WAS BECAUSE OF THE Y2K. SHE WOULD LIKE THE PUC TO HELP HER GET HER BILL DECREASED OR A REASONABLE PAYMENT PLAN THAT SHE CAN LIVE WITH WITHOUT HAVING TO STRUGGLE TO MAKE ENDS MEET. |
| C-00015484 | Closed | 5/23/2001 | COMPLAINANT STATES THAT HE STOPPED PAYING HIS GAS BILLS AFTER NUMEROUS ATTEMPTS TO SOLVE THE PROBLEM FAILED. HE STATES THAT HIS CURRENT BALANCE IS $1238.00, AND THAT HE WILL NOT PAY IT UNTIL PGW SHOWS HIM GOOD WILL. HE WANTS THE PUC TO INVESTIGATE HIS COMPLAINT, CONTACTING PGW OR MEDIATING THE CASE, AS HE HAS BEEN UNSUCCESSFUL. |
| C-00015485 | Closed | 5/21/2001 | COMPLAINANT STATES THAT HER GAS BILLS ARE TOO HIGH. SHE STATES THAT PRICES ARE ALREADY VERY HIGH AND ANY INCREASES WILL CAUSE HARDSHIPS ON MANY WORKING FAMILIES. SHE WANTS THE PUC TO MAKE PGW DECREASE THEIR CURRENT RATES, AND REDUCE THEIR FUTURE RATES. SHE ALSO WANTS THE PUC TO INVESTIGATE THOSE WHO ABUSE PGW BY CLAIMING LOW INCOME STATUS FOR LONG TIME PERIODS, CAUSING INCREASES TO WORKING PEOPLE WHO PAY THEIR BILLS ON TIME. |
| C-00015486 | Closed | 5/21/2001 | COMPLAINANT STATES THAT HER GAS BILLS ARE TOO HIGH. SHE STATES THAT HER BILL HAS MORE THAN DOUBLED, AND THAT HER RATES NEED TO BE REDUCED ASAP. SHE WANTS THE PUC TO MAKE PGW REDUCE THEIR RATES. |
| C-00015487 | Closed | 5/21/2001 | COMPLAINANT STATES THAT ON 11/2/00, HE SCHEDULED A SERVICE DISCONNECT ORDER WITH PGW. ON 4/26/01, HE RECEIVED A CALL FROM A COLLECTION AGENCY INFORMING HIM THAT HE OWED PGW OVER $2000. HE THEN RETURNED TO THEIR OFFICE TO FIND THAT THE DISCONNECT ORDER HAD BEEN VOIDED. HE SCHEDULED ANOTHER APPT, AND WAS INFORMED THAT PGW COULD NOT FIND THE METER. THE PGW REPRESENTATIVE TOLD HIM THAT A FINAL BILL WOULD BE SENT, WHICH SHOWS THAT HE IS IN ARREARS BY $330.03 HE WANTS THE PUC TO INVESTIGATE THE CHARGES ON HIS BILLS, AND MAKE PGW CREDIT HIS ACCOUNT FOR $330.03. |
| C-00015499 | Closed | 5/7/2001 | COMPLAINANT STATES RATES ARE TOO HIGH. |
| C-00015524 | Closed | 5/29/2001 | COMPLAINANT STATES AS A RESIDENT OF PHILADELPHIA SINCE NOVEMBER 1995, HE STRONGLY DISAGREES WITH THE PGW REQUEST FOR A RATE INCREASE. HE WANTS THE PUC TO REFUSE THE RATE INCREASE THEY REQUESTED. |
| C-00015525 | Closed | 5/24/2001 | COMPLAINANT STATES PGW RATES ARE OUTRAGEOUSLY HIGH AND MUST BE REDUCED IMMED- IATELY. SHE STATES SHE IS A SENIOR CITIZEN WITH A VERY LIMITED INCOME AND SHE CAN NOT AFFORD TO PAY THESE HIGH RATES. |
| C-00015544 | Closed | 6/4/2001 | COMPLAINANT STATES COMPLAINT IS THAT PHILADELPHIA GAS WORKS USED FRAUD & DECEPTION - REFUSED TO BRING HIS ENTIRE PGW FILE TO LAWYER. HE WANTS A HEARING WITH ALL HIS RECORDS FROM THE PGW PRESENT. |
| C-00015555 | Closed | 5/25/2001 | COMPLAINANTS STATE THAT THEY ARE IN A REST HOME AND THAT IN 2000, THERE WAS NO FUNCTIONING GAS HEATER. A NEW HEATER WAS INSTALLED IN DECEMBER, YET THE BILLS FLUCTUATED BETWEEN $50.00 AND $844.00 PER MONTH. THEY STATE THAT THIS IS INCORRECT BECAUSE THE HOUSE HAS NOT BEEN OCCUPIED, THEIR QUESTIONS HAVE BEEN IGNORED, AND THEY HAD TO HIRE LEGAL COUNSEL TO HELP. THEY WANT TO KNOW WHO AT PGW IS IN A POSITION TO EXPLAIN THE CHARGES, ETC. THEY WANT THE PUC TO MAKE AN OFFICIAL CONTACT THEM TO CORRECT THE OVERCHARGES. |
| C-00015560 | Closed | 6/7/2001 | COMPLAINANT STATES HE SPOKE TO A REPRESENTATIVE AT PHILADELPHIA GAS WORKS 1137 CHESTNUT STREET IN NOVEMBER AND DECEMBER OF 2000, HE PROCESSED HIS LILEAP GRANT AND STATED TO HIM THAT HE WILL ALSO PROCESS HIS CRISIS GRANT. HE CONTINUED TO CALL AND RECEIVE E-MAILS TO PGW. HE WAS UNDER VERBAL IMPRE- SSION THAT THE GAS COMPANY CAN PROCESS BOTH GRANTS TO HELP THE PUBLIC. HE STATES HE IS ON A FIXED INCOME AND HE DOESN'T HAVE ANY MONIES TO PAY HIS BILLS. |
| C-00015594 | Closed | 6/11/2001 | COMPLAINANT STATES THIS COMPLAINT BEGAN AS A RESULT OF AN ATTEMPT BY HERSELF TO FULFILL AN OBLIGATION AND RESPONSIBLITY THAT OF PAYING HER FINAL GAS BILL TO PHILADELPHIA GAS WORKS. HOWEVER, IT CONTINUES BECAUSE PGW SAW AND GRASPED THE MOMENT OF OPPORTUNITY TO FULFILL THEIR ULTIMATE GOAL THAT OF; FINANCIAL GAIN/REWARD TO BE ACCOMPLISHED BY AN MEANS NECESSARY. SHE WANTS PGW LIABLE FOR ALL BILLS UP TO THE PERIOD OF 8/01. |
| C-00015598 | Closed | 6/13/2001 | COMPLAINANT STATES INVOICE STATES THAT OWES FOR THE YAR 1999,2000, 2001. THE CARRY OVER RATES OF 1999 AND 2000 INTO THE 2001 YEAR RATE WOULD BE INCOR- RECT. ALSO, IS QUESTIONING THE AMOUNT CHARGED IN THE 1999, AND 2000. THE ESTIMATION INVOICES OVER THIS LONG PERIOD WERE CONSIDERED TO BE CORRECT. WHY IS THERE SUCH A HUGE DIFFERENCE IN THE TOTAL AT THE PRESENT TIME. SINCE COMPLAINANT PAID INVOICES EACH MONTH, WHY WERE WE NOT NOTIFIED AT THE END OF EACH YEAR IF THERE WAS A BALANCE DUE. |
| C-00015635 | Closed | 6/18/2001 | COMPLAINANT STATES THAT A FEW YEARS AGO, THERE WAS A TIME PERIOD IN WHICH PGW WAS NOT READING HER METER AND SHE WAS PAYING ESTIMATED BILLS. THEY THEN IN- STALLED A NEW METER AND BILLED HER FOR $2530.00. SHE THEN ARRANGED A BUDGET TO PAY IT OFF. SHE STATES THAT PGW HAS BROKEN THE CONTRACT 4-5 TIMES, TELL- ING HER TO SEND 2 CHECKS IN EACH MONTH, THEN TELLING HER THAT THERE WAS A WAS A COMPUTER ERROR BECAUSE SHE WAS SENDING TOO MUCH MONEY. SHE NOW QUES- TIONS WHETHER HER $2530.00 BILL WAS CORRECT, AND WANTS THE PUC TO MAKE PGW PROVE THAT THEY BILLED HER CORRECTLY. |
| C-00015643 | Closed | 6/18/2001 | COMPLAINANT STATES THAT PGW REFUSED TO ACCEPT HIS PAYMENT OF $693.75 TO CLOSE HIS ACCOUNT. HE WANTS THE PUC TO MAKE PGW ADJUST HIS ACCOUNT. |
Showing results 126 - 150 of 7448
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