Utility Code 125042
The Utility Detail View displays the Utility Information (identified by Utility Code - 125042), authorities, and case information associated with that utility.
Basic Utility Information
Utility Name
PHILADELPHIA GAS WORKS
Utility Code
125042
Utility Type
Gas
Utility Status
Active
Carrier ID
Utility Contact Information
Physical Address
Mailing Address
ATT: THOMAS KNUDSEN SR VP & CFO
800 WEST MONTGOMERY AVENUE
PHILADELPHIA PA 19122
Phone
Fax
Website
www.pgworks.com/
Utility Authorities Information
| Service Type | Authority Status | Date Certified | Suspension Date | Suspension Expiration | Application Number | Trading As Name |
|---|---|---|---|---|---|---|
| Gas | Active | A-125042 |
Utility Insurance Information
No insurance information for this utility.
NGS Territories Serviced by a Utility
Residential
No
Columbia Gas
No
Small Commercial
No
National Fuel Gas
No
Mixed Meter
PECO
No
Large Commercial
No
Peoples Gas Company LLC
No
Industrial
No
Peoples Natural Gas Company
No
Governmental
No
PGW
No
UGI Utilities - Gas
No
Valley Energy
Docketed Cases
| Docket Number | Case Status | Date Filed | Allegation |
|---|---|---|---|
| Z-00818507 | Closed | 5/3/2001 | COMPLAINANT STATES THE BILLS SHE RECEIVED IN APRIL, MAY, JUNE, JULY & AUGUST IS COMPLAINT. SHE STATES SHE USES NO GAS, AND HEAT WAS NOT NEEDED. SHE ASKED FOR PHILADELPHIA GAS WORKS TO COME OUT AND SEE FOR THEMSELVES, THEY NEVER DID. SHE WANTS THE PUC TO HAVE PHILADELPHIA GAS WORKS COME OUT AND SHOW HER HOW HER BILL IS SO HIGH IN THE SUMMER, OR ADJUST THE BILL AND SHE WILL PAY ONLY THE TRUTH ABOUT HER BILL AND BILLS TO COME. |
| Z-00871719 | Closed | 5/3/2001 | COMPLAINANT STATES UPON MOVING INTO THE DWELLING AT 4764 RORER STREET, NUMER- OUS ATTEMPS HAD BEEN MADE TO CHANGE THE NAMES ON THE BILLING STATEMENT AND OPEN AN ACCOUNT IN COMPLAINANT'S NAME. THIS WAS TO NO AVAIL. AS A RESULT, COMPLAINANT AND THREE SMALL CHILDREN SPENT SEVERAL WINTER MONTHS WITHOUT THE USAGE OF GAS DESPITE REPEATED ATTEMPTS TO CORRECT THE MATTER. COMPLAINANT STATES THERE IS NO WAY THE BILL FOR ELEVEN MONTHS IS OVER $2,000, WINTER LAST THREE MONTHS. |
| C-00015387 | Closed | 5/4/2001 | COMPLAINANT STATES THAT SHE HAS BEEN ON THE CRP PROGRAM SINCE 1994. SHE WAS TOLD AT THE TIME THAT IF SHE KEPT UP HER PAYMENTS FOR 5 YRS, SHE WOULD BE ELIGIBLE FOR THE FORGIVENESS PROGRAM. IN 1999 SHE APPLIED FOR THE FORGIVE- NESS PROGRAM, BUT HER APPLICATION WAS REJECTED DUE TO A NEW RULE. SHE STATES THAT PGW IS NOT PROVIDING THE LEVEL OF SERVICE THAT THEY ARE BOUND TO. SHE WANTS THE PUC FORCE PGW TO PROVIDE THE LEVEL OF SERVICE REQUIRED, AND TO HONOR THE FORGIVENESS PROGRAM THAT WAS IN EFFECT IN 1994. |
| C-00015382 | Closed | 5/4/2001 | COMPLAINANT STATES COMPLAINT IS WITH PAYMENT AGREEMENT THAT WAS SET UP BY THE PUC, DESPITE SEVERAL ATTEMPTS BY HER TO GET IN CONTACT WITH HER CASE WORKER. SHE STATES SHE CAN'T PAY THE PRESENT TERMS OF $268 A MONTH AND $76 MONTHLY RESPECTIVELY. SHE WOULD LIKE HER AGREEMENT AMOUNT TO BE LOWERED FROM $268 TO $168. |
| C-00015499 | Closed | 5/7/2001 | COMPLAINANT STATES RATES ARE TOO HIGH. |
| F-00907686 | Closed | 5/8/2001 | COMPLAINANT STATES IN FEBRUARY 2001, HE RECEIVED A SHOCKING BILL FOR $2,738 INVOICE #4876892607, FROM PGW, FOR THE 12/8/00 METER READING. HE WAS COMPLE- TELY OUTRAGED WHEN ANOTHER PGW BILL ARRIVED 40 DAYS LATER FOR $4,264.67. THIS SAME INVOICE #36365101243 ALSO HAS DUPLICATE COST OF SERVICE USED CHARGE THAT DON'T AGREE. PRIOR TO THIS INVOICE, HE CONSISTENTLY PAID WHAT PGW BILLED HIM. ON 1/20/01, HE AGREED TO PAY $58 FOR 36 MONTHS TO PAY OFF PGW'S UNDER CHARGING. HE WANTS THE PUC TO HELP HIM GET THE $1,931 CHARGE REMOVED FROM HIS INVOICE. |
| C-00015403 | Closed | 5/9/2001 | COMPLAINANT STATES THAT SHE IS HAVING A BILLING DISCREPANCY, AS SHE CLAIMS THAT SHE DID NOT USE $700.00 IN GAS DURING THE SUMMER OF 2000. THE COMPANY USED ESTIMATED READINGS DURING THIS TIME. HER ACTUAL USAGE DOES NOT REFLECT THE READINGS CHARGED TO HER ACCOUNT. PGW INFORMED HER THAT THE BILLS WERE CORRECT AND THAT SHE SHOULD JUST PAY THEM. |
| Z-00839142 | Closed | 5/11/2001 | COMPLAINANT STATES THAT HER GAS BILL IS TOO HIGH. SHE WANTS THE PUC TO LOWER HER BUDGET. |
| C-00015430 | Closed | 5/11/2001 | COMPLAINANT STATES THAT SHE DID NOT USE AS MUCH GAS AS SHE IS BEING BILLED FOR. SHE HAD A GAS LEAK THAT WAS NOTICED IMMEDIATELY AND REPAIRED THE NEXT DAY. SHE WANTS THE PUC TO EXPLAIN TO PGW THAT SHE IS SENDING $3000.00 CHECK #953 DATED 5/8/01, AND THAT SHE WILL CONTINUE TO SEND EACH MONTH'S CURRENT BILL PLUS WHAT SHE CAN. |
| F-00841274 | Closed | 5/14/2001 | COMPLAINANT STATES THE CHARGES COMPUTED BY DERRICK THOMAS (UTILITY COMPLAINT INVESTIGATOR0 ARE INCORRECT. FIRST SHE SHOULD NOT OWE ANY OUTSTANDING CHARG- ES FOR GAS USAGE AT 2349 SAINT ALBAN'S PLACE. SHE MADE PAYMENTS WHILE SHE LIVED THERE AND HER GAS SHOULD HAVE BEEN DISCONNECTED AS OF APPROXIMATELY 9/23/97. SHE STATES SHE WENT TO PGW'S CHESTNUT ST LOCATION IN PHILADELPHIA ON 8/26/99 AND MIKE HUFFNAGLE PURPORTEDLY REMOVED $1,496.92 PLUS INTEREST FROM HER OUTSTANDING PGW BILL. WELL MR. HUFFNAGLE MISREPRESENTED TO HER WHAT HE SAID HE DID. SHE WANTS THE $1,496.92 REMOVED FROM HER BILL FOR 2349 ST. ALBAN'S, REDUCE AMOUNT OWED FOR 542 A SOUTH 48TH ST, PROVIDE A MORE CLEAR AND DETAILED ACCOUNTING OF WHAT AMOUNTS SHE ACTUALLY OWES. |
| Z-00826895 | Closed | 5/14/2001 | COMPLAINANT STATES THAT PGW TERMINATED HIS SERVICE WITHOUT GIVING HIM PRIOR NOTIFICATION. PGW INSTALLED A NEW METER LAST YEAR, AND THEN BILLED HIM $2000 FOR IT. WHEN HE REQUESTED THAT PGW INVESTIGATE THIS, THEY TERMINATED HIS SERVICE. HE WANTS THE PUC TO INVESTIGATE THIS, MAKE PGW RENEW THEIR SERVICE AND POSSIBLY ADJUST HIS BILL. |
| Z-00817864 | Closed | 5/14/2001 | COMPLAINANT STATES THAT HE HAS BEEN INCORRECTLY BILLED DUE TO A GAS LEAK THAT WAS NOT REPAIRED PROPERLY. HE CALLED THEM TWICE BECAUSE HE SMELLED GAS IN HIS HOUSE, AND PGW DID NOT FIX THE LEAK RIGHT AWAY. HIS NEXT BILL REFLECTED HIGHER USAGE RATES THAN AVERAGE, AND HE THINKS THAT THEY ARE BILLING HIM FOR THE LEAK. COMPLAINANT WANTS THE PUC TO MAKE PGW REFUND HIS ACCOUNT FOR THE EXCESS. |
| F-00871840 | Closed | 5/14/2001 | COMPLAINANT STATES THAT HER PAYMENT PLAN AMOUNT IS TOO HIGH. PGW PUT HER ON A 12 MONTH PAYMENT PLAN. SHE ALSO STATES THAT SHE WOULD LIKE A TELEPHONIC HEARING. SHE WANTS THE PUC TO PUT HER ON A 24 MONTH PAYMENT PLAN. |
| Z-00873056 | Closed | 5/14/2001 | COMPLAINANT STATES THAT PGW OVERCHARGED HER FOR ALMOST ONE FULL YEAR. SHE ALSO STATES THAT HER PAYMENT PLAN IS TOO HIGH. SHE WANTS THE PUC TO INVESTI- GATE THIS, POSSIBLY REFUND HER ACCOUNT, AND PUT HER ON A BUDGET OF $154.00 PER MONTH. |
| C-00015445 | Closed | 5/18/2001 | COMPLAINANT STATES THAT HER BILL IS NOT CORRECT. SHE STATES THAT SHE HAS LIVED AT HER ADDRESS FOR 1 1/2 YEARS, AND SHE STATES THAT SHE THINKS THE BILL WAS LEFT UNPAID BY THE PREVIOUS OCCUPANTS. SHE WANTS THE PUC TO MAKE PGW BILL THE PREVIOUS OCCUPANTS FOR THEIR PORTION OF THE BILL. |
| C-00015486 | Closed | 5/21/2001 | COMPLAINANT STATES THAT HER GAS BILLS ARE TOO HIGH. SHE STATES THAT HER BILL HAS MORE THAN DOUBLED, AND THAT HER RATES NEED TO BE REDUCED ASAP. SHE WANTS THE PUC TO MAKE PGW REDUCE THEIR RATES. |
| C-00015463 | Closed | 5/21/2001 | COMPLAINANT STATES THAT HE HAS RECEIVED BILLS FOR GAS THAT HE DID NOT USE. PGW INFORMED HIM THAT HIS METER WAS OVER 30 YEARS OLD, AND THEY REPLACED IT BUT NEVER CREDITED HIS BILL FOR THE EXCESS. HE WANTS THE PUC TO MAKE PGW CREDIT HIS ACCOUNT FOR $324.16 AND BASE HIS BILL FOR THAT MONTH ON USAGE OF LESS THAN 20 CCF. HE ALSO STATES THAT HE NEEDS A HEARING SCHEDULED FOR A MONDAY MORNING OR EARLY AFTERNOON DUE TO HIS WORK SCHEDULE. |
| C-00015487 | Closed | 5/21/2001 | COMPLAINANT STATES THAT ON 11/2/00, HE SCHEDULED A SERVICE DISCONNECT ORDER WITH PGW. ON 4/26/01, HE RECEIVED A CALL FROM A COLLECTION AGENCY INFORMING HIM THAT HE OWED PGW OVER $2000. HE THEN RETURNED TO THEIR OFFICE TO FIND THAT THE DISCONNECT ORDER HAD BEEN VOIDED. HE SCHEDULED ANOTHER APPT, AND WAS INFORMED THAT PGW COULD NOT FIND THE METER. THE PGW REPRESENTATIVE TOLD HIM THAT A FINAL BILL WOULD BE SENT, WHICH SHOWS THAT HE IS IN ARREARS BY $330.03 HE WANTS THE PUC TO INVESTIGATE THE CHARGES ON HIS BILLS, AND MAKE PGW CREDIT HIS ACCOUNT FOR $330.03. |
| C-00015485 | Closed | 5/21/2001 | COMPLAINANT STATES THAT HER GAS BILLS ARE TOO HIGH. SHE STATES THAT PRICES ARE ALREADY VERY HIGH AND ANY INCREASES WILL CAUSE HARDSHIPS ON MANY WORKING FAMILIES. SHE WANTS THE PUC TO MAKE PGW DECREASE THEIR CURRENT RATES, AND REDUCE THEIR FUTURE RATES. SHE ALSO WANTS THE PUC TO INVESTIGATE THOSE WHO ABUSE PGW BY CLAIMING LOW INCOME STATUS FOR LONG TIME PERIODS, CAUSING INCREASES TO WORKING PEOPLE WHO PAY THEIR BILLS ON TIME. |
| C-00015476 | Closed | 5/21/2001 | COMPLAINANT STATES THAT THE BALANCE LEFT FROM THEIR TENANT'S GAS SERVICE WAS TRANSFERRED TO HIS ACCOUNT. THEY CREDITED ONE OF HIS ACCOUNTS AND MOVED THE BALANCE TO ANOTHER OF HIS PROPERTIES WHICH WAS SOLD AND IN ORDER TO COMPLETE SETTLEMENT, HE PAID $1615.91. HE WANTS THE PUC TO BILL HIS TENANT FOR HER GAS, REIMBURSE HIM $1615.91 THAT HE PAID AT THE SETTLEMENT OF HIS PROPERTY, AND STOP HARRASSING MRS. RIVERA WITH SHUT OFF NOTICES. |
| Z-00921196 | Closed | 5/21/2001 | COMPLAINANT STATES THAT SHE CANNOT MAKE HER PAYMENTS BECAUSE HER HUSBAND IS DISABLED. HE APPLIED FOR DISABILITY BUT IS WAITING FOR THE APPLICATION TO GO THROUGH. SHE WANTS THE PUC TO HELP HER SO THAT SHE CAN STILL HAVE GAS WHILE SHE FINDS OUT WHAT HER INCOME WILL BE. |
| F-00813724 | Closed | 5/21/2001 | COMPLAINANT STATES THAT FOR THE LAST 21 MONTHS, PGW HAS REFUSED TO COMMUNI- CATE WITH HIM REGARDING CONTESTED BILLING CHARGES. HE CANNOT GET THROUGH BY PHONE. HE STATES THAT HE READ HIS OWN METER FOR 4 MONTH LAST YEAR AND CALLED THE READINGS IN TO PGW'S TAPE, BUT THAT NONE OF THESE FIGURES WERE REFLECTED IN HIS BILLS. HE HAS SENT PGW 26 LETTERS WITH NO RESPONSES. THEY HAVE ALSO FAILED TO KEEP THE APPOINTMENTS TO READ HIS METER. HE WANTS THE PUC TO FIND OUT WHY PGW IS IGNORING HIM, AND WANTS TO HAVE HIS BILL ADJUSTED ACCORDINGLY. |
| F-00822063 | Closed | 5/22/2001 | COMPLAINANT STATES THAT PGW INFORMED HIM THAT THEY WOULD INSTALL AN ELECTRIC GAS METER IN HIS HOME. THIS ONLY HAPPENED AFTER SOME TIME, AND ALTHUGH HE THOUGHT THAT THE ESTIMATED BILLING WOULD STOP AFTER THIS, IT CONTINUED FOR 3-4 MONTHS. WHEN HE ASKED WHY THIS WAS STILL HAPPENING, THEY INFORMED HIM THAT THERE WERE NOT ENOUGH METERS IN HIS AREA FOR THEM TO READ HIS METER. THEY THEN INSTALLED A NEW METER, AS THE OTHER ONE WAS DEFECTIVE, BUT STILL ESTIMATED HIS BILLS. HE WANTS THE PUC TO MAKE PGW BASE HIS BILLS ON ACTUAL METER READINGS. |
| C-00015484 | Closed | 5/23/2001 | COMPLAINANT STATES THAT HE STOPPED PAYING HIS GAS BILLS AFTER NUMEROUS ATTEMPTS TO SOLVE THE PROBLEM FAILED. HE STATES THAT HIS CURRENT BALANCE IS $1238.00, AND THAT HE WILL NOT PAY IT UNTIL PGW SHOWS HIM GOOD WILL. HE WANTS THE PUC TO INVESTIGATE HIS COMPLAINT, CONTACTING PGW OR MEDIATING THE CASE, AS HE HAS BEEN UNSUCCESSFUL. |
| Z-00902562 | Closed | 5/23/2001 | COMPLAINANT STATES THAT IN 10/2000 AFTER A LONG PERIOD OF TIME WHEN PGW DID NOT READ HER METER AND AFTER NUMEROUS ATTEMPTS TO OBTAIN A METER READING, PGW INSTALLED AN AMR METER. IN 11/2000, THEY SENT HER A BILL CONTAINING A BACK BALANCE OF ABOUT $5000.00. SHE STATES THAT SHE DOESN'T OWE THIS MONEY AS SHE HAS ALWAYS PAID HER BILLS COMPLETELY AND ON TIME. SHE WANTS THE PUC TO SUS- PEND PAYMENT OF THE BACK BILL PENDING A DECISION, MAKE PGW ELIMINATE THE CLAIMED ARREARAGE, RULE THAT SHE OWES ONLY THE ONGOING ACTUAL USAGE AS REPOR- TED BY THE AMR, AND DECLARE CONSISTENT WITH THE TARIFF AND OTHER REGULATIONS THAT PGW MAY NOT GO BACK ANY FURTHER THAN A 6 MONTH PERIOD IN DETERMINING WHETHER ANY FINES OR PENALTIES MAY BE APPROPRIATELY PLACED AGAINST PGW FOR FAILURE TO FOLLOW THE TARIFF. LAW, AND ANY REGULATIONS THAT GOVERN THEM. SHE ALSO WANTS THE PUC TO DIRECT PGW TO PROVIDE ALL RELEVANT USAGE FIGURES AND RATE INFORMATION AS WELL AS ANY OTHER INFORMATION NEEDED TO EXPLAIN THE METHOD OF COMPUTATION FOR THE ARREARAGE THAT PGW CLAIMS. |
Showing results 151 - 175 of 7448
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