Utility Code 125042
The Utility Detail View displays the Utility Information (identified by Utility Code - 125042), authorities, and case information associated with that utility.
Basic Utility Information
Utility Name
PHILADELPHIA GAS WORKS
Utility Code
125042
Utility Type
Gas
Utility Status
Active
Carrier ID
Utility Contact Information
Physical Address
Mailing Address
ATT: THOMAS KNUDSEN SR VP & CFO
800 WEST MONTGOMERY AVENUE
PHILADELPHIA PA 19122
Phone
Fax
Website
www.pgworks.com/
Utility Authorities Information
| Service Type | Authority Status | Date Certified | Suspension Date | Suspension Expiration | Application Number | Trading As Name |
|---|---|---|---|---|---|---|
| Gas | Active | A-125042 |
Utility Insurance Information
No insurance information for this utility.
NGS Territories Serviced by a Utility
Residential
No
Columbia Gas
No
Small Commercial
No
National Fuel Gas
No
Mixed Meter
PECO
No
Large Commercial
No
Peoples Gas Company LLC
No
Industrial
No
Peoples Natural Gas Company
No
Governmental
No
PGW
No
UGI Utilities - Gas
No
Valley Energy
Docketed Cases
| Docket Number | Case Status | Date Filed | Allegation |
|---|---|---|---|
| F-00815651 | Closed | 7/11/2001 | COMPLAINANT STATES THAT SHE DIDN'T APPLY FOR, SIGN FOR OR REQUEST GAS TO BE TURNED ON AT 2514 N 3OTH ST. SHE STATES THAT SHE WAS LIVING AT 2518, AND RECEIVING AND PAYING FOR GAS THERE. SHE ALSO STATES THAT SHE NEVER RECEIVED A BILL CONCERNING THIS, AND THEY JUST ATTACHED IT TO THE OTHER ONE. SHE STA- TES THAT SHE DOESN'T OWE THIS BILL OR ANY LATE CHARGES ON IT. SHE WANTS THE PUC TO MAKE PGW SEND THE BILL TO WHOM IT BELONGS, AND CREDIT HER ACCOUNT. |
| C-20015866 | Closed | 7/12/2001 | COMPLAINANT STATES THAT PGW'S BAD CUSTOMER SERVICE AND BUSINESS PRACTISES HAVE CAUSED HARDSHIP TO HIS COMPANY. HE STATES THAT HIS METER IS NOT FUNCT- IONING PROPERLY, AND THOUGH HE REQUESTED TO BE NOTIFIED WHEN THEY COME TO READ THE METER, THEY DO NOT. THEY WANT THE PUC TO MAKE PGW INSTALL A NEW METER WITH A CALIBRATION CERTIFICATE, AND WANT THE PUC TO MONITOR THEIR READ- INGS FOR 6 MONTHS. THEY ALSO WANT AN EXTENDED PAYMENT PLAN OF $200.00 PER MONTH, THEY WANT TO NEGOTIATE A NEW COMMERCIAL RATE TO LOWER THEIR MONTHLY BASIS, AND THEY WANT A HEARING IN PHILADELPHIA. |
| C-20015872 | Closed | 7/13/2001 | COMPLAINANT STATES THAT THE CHURCH'S GAS BILLS HAVE ALWAYS BEEN HIGHER THAN SHE THOUGHT POSSIBLE. SHE STATES THAT THEY ONLY HAVE HEAT IN 1 AND 1/2 ROOMS, THEY DON'T HAVE A HOT WATER TANK, AND THEY DON'T COOK ANY MEALS AT CHURCH. SHE WANTS THE PUC TO HELP HER GET A STUDY OF THE BUILDING HEATING NEEDS AND USAGE, AND TO HELP HER FIGURE OUT WHY THE BILLS ARE SO HIGH. |
| C-20015871 | Closed | 7/13/2001 | COMPLAINANT STATES THAT HER MARCH 2, 2001 GAS BILL WAS RIDICULOUSLY HIGH. SHE STATES THAT THE TOTAL CAME TO $16000.00, AND SHE COULD NOT PAY THIS. SHE WORKED OUT AN ARRANGEMENT WITH PGW, BUT PGW DID NOT LIVE UP TO ITS END OF THE BARGAIN AND SENT HER A TERMINATION NOTICE. SHE STATES THAT SHE TRIED FOR ONE MONTH TO CALL PGW TO NO AVAIL. SHE STATES THAT SHE HAS BEEN PAYING PART OF EVERY BILL THAT COMES IN, AND THEY CONTINUE TO HARASS HER. SHE WANTS THE PUC TO HELP HER REDUCE HER BILL AND THEN BE PUT ON A PAYMENT PLAN AS HER BILL IS NOW OVER $36000.00. |
| C-20015899 | Closed | 7/17/2001 | COMPLAINANT STATES THAT SHE EXPECTED TO GET A CREDIT ON HER ACCOUNT WHEN SHE HAD AN AMR METER INSTALLED, BECAUSE PGW HAD ALWAYS OVERESTIMATED HER BILLS. SHE RECEIVED A BILL FOR $6317.81. AFTER MANY CALLS TO PGW, THEY ADJUSTED IT TO $863.50. SHE DISPUTES THIS AMOUNT, AND IS SURE THAT SHE SHOULD GET A CREDIT BECAUSE SHE IS RARELY HOME, DOESN'T COOK OR USE HOT WATER, AND KEEPS THE HOUSE COLD. SHE STATES THAT THE USAGE ON HER CURRENT BILLS IS DRASTIC- ALLY LOWER THAN THE ESTIMATES USED ON LAST YEAR'S BILLS. SHE WANTS THE PUC TO MAKE PGW CREDIT HER ACCOUNT FOR ALL THE OVERCHARGES. |
| C-20015876 | Closed | 7/17/2001 | COMPLAINANT STATES THAT HER BILLS FROM BOTH PGW AND PECO ARE HIGHER THAN HER ACTUAL USAGE. SHE WOULD LIKE THE PUC TO INVESTIGATE BOTH PGW AND PECO REGAR- DING OVERCHARGES. |
| F-00918904 | Pending Appeal to Courts | 7/25/2001 | COMPLAINANT STATES THAT SHE WAS BILLED FOR MONEY THAT SHE DOESN'T OWE. SHE STATES THAT SHE WAS GETTING ESTIMATED BILLS FROM 12/7/96 TO 5/26/97. SHE STATES THAT PGW DID AN ACTUAL METER READING ON 5/26/97. SHE STATES THAT THE GAS USED WAS $500.08. SHE PAID PGW $850.00 DURING THAT PERIOD, BUT ONLY USED $500.08 WORTH OF GAS. WHEN SHE CALLED THEM, PGW COULD NOT JUSTIFY THE BILL. SHE WANTS THE PUC TO MAKE PGW CREDIT HER ACCOUNT FOR $349.92, AND STOP OVER- CHARGING HER. |
| Z-00961803 | Closed | 7/26/2001 | COMPLAINANT STATES THAT SHE CAN'T AFFORD TO PAY HER GAS BILLS. SHE WANTS THE PUC TO LOWER HER PAYMENTS. |
| C-20015946 | Closed | 7/30/2001 | COMPLAINANT STATES THAT SHE CAN'T AFFORD TO PAY $250.00 MONTHLY FOR GAS. SHE WANTS THE PUC TO HELP HER LOWER HER PAYMENTS. |
| C-20015954 | Closed | 8/1/2001 | COMPLAINANT STATES THAT PGW HAS BEEN BILLING HER FOR 2 ADDRESSES SINCE 9/1996. SHE STATES THAT SHE HAD APPLIED TO HAVE THE GAS TURNED OFF AT THE OLD ADDRESS AND TURNED ON AT THE NEW ADDRESS, BUT PGW NEVER TURNED THE OLD GAS OFF. SHE STATES THAT PGW IS INSISTING THAT SHE PAY FOR BOTH ADDRESSES. SHE WANTS THE PUC TO MAKE PGW CREDIT HER ACCOUNT FOR THE YEARS OF OVERPAYMENTS, AND FORMALLY APOLOGIZE TO HER. |
| C-20015957 | Closed | 8/1/2001 | COMPLAINANT STATES THAT HIS GAS PRICES HAVE MORE THAN DOUBLED SINCE LAST YEAR. HE STATES THAT HE THINKS THIS IS OUTRAGEOUS SINCE HE HAD A CLOCK THER- MOSTAT PUT IN HIS HOUSE SEVERAL YEARS AGO. HE WANTS THE PUC TO INVESTIGATE THESE METER READINGS, MAKE PGW JUSTIFY WHY DURING A RELATIVELY MILD WINTER, THEY CAN DOUBLE THE COST OF GAS. HE ALSO WANTS THE PUC TO STUDY HIS BILLING AND PAYMENTS FOR THE PAST FEW YEARS TO SEE IF HE HAS BEEN OVERCHARGED. |
| Z-00962226 | Closed | 8/1/2001 | COMPLAINANT STATES THAT HE IS NOT ABLE TO MAKE HIS BUDGET PAYMENTS. HE WANTS THE PUC TO LOWER HIS PAYMENTS. |
| C-20015953 | Closed | 8/1/2001 | COMPLAINANT STATES THAT DUE TO PGW'S CUSTOMER SERVICE THAT DOES NOT EXIST, HE WAS UNABLE TO NOTIFY THEM THAT HE WAS CHANGING ADDRESSES AND WANTED THEM TO DISCONTINUE HIS SERVICE AT HIS OLD ADDRESS. AFTER HAVING CALLED THEM MANY TIMES TO NO AVAIL, HE WROTE THEM A LETTER AND DIDN'T RECEIVE A RESPONSE. TO DATE, HE IS STILL BEING BILLED FOR SERVICE AT HIS PREVIOUS ADDRESS. HE WANTS THE PUC TO MAKE PGW FORMALLY APOLOGIZE FOR LYING TO THE PUBLIC, ACKNOWLEDGE THE BAD CUSTOMER SERVICE, AND MAKE THEM HIRE SOME OPERATORS TO ANSWER THEIR PHONES. |
| C-20015968 | Closed | 8/2/2001 | COMPLAINANT STATES PHILADELPHIA GAS WORKS HAS BEEN BILLING UNUSUALLY HIGH USAGE SINCE JANUARY 2001, HOWEVER HE HAS PAID THE TOTAL BUDGET AMOUNT BILLED EACH MONTH. IN JUNE 2001, PGW CLAIMED HE CURRENTLY OWED $1,393.24 AND WOULD TERMINATE SERVICE IF HE DID NOT AGREE TO PAY 20%. HE PAID $278 ON 6/25/01 AND WROTE THE PUC ASKING FOR AN INVESTIGATION. PGW WROTE HIM ON 7/11/01, HE RESPONDED ON 7/16/01 AND AGREED TO BE HOME FOR METER READING ON 7/18/01. ON 7/24/01 ORLANDO ROSARIO, CUSTOMER REVIEW UNIT OFFICER CALLED TO SAY HE TRACED 36 MONTHS OF USAGE AS WELL AS PAYMENTS AND CAME TO THE DECISION THAT HE OWES $427.07. HE STATES PGW HAS OBVIOUSLY BEEN BILLING HIM INCORRECTLY FOR THE PAST 36 MONTHS. HE PAID EVERY BUDGET AMOUNT BILLED SINCE OBTAINING SERVICE IN JULY OF 1993. HE WANTS TO KNOW WHY HE IS BEING PENALIZED RETROACTIVELY FOR THEIR INCOMPETENCE. |
| C-20015973 | Closed | 8/3/2001 | COMPLAINANT STATES THAT HIS MOTHER DIED IN 11/5/98. HE STATES THAT THE HOUSE WAS VACANT FOR THAT WINTER, THE HEAT WAS NOT ON AND NO COOKING WAS DONE, BUT THE BILLS FOR THIS PERIOD WERE AS HIGH AS THEY WERE WHEN THE HOUSE WAS OCCUP- IED. HE WANTS THE PUC TO MAKE A PGW REP MEET WITH HIM TO DISCUSS THE ACCURA- CY OF THESE BILLS. |
| F-00826639 | Closed | 8/7/2001 | COMPLAINANT STATES THAT THERE IS A DISCREPANCY IN HER JANUARY-FEBRUARY 2000 GAS BILL. SHE STATES THAT HER ESTIMATED READING WAS 8669, WHILE HER ACTUAL USAGE WAS 559. PGW BILLED HER $1465.42 FOR THIS BILLING CYCLE. SHE WANTS THE PUC TO MAKE PGW CREDIT HER ACCOUNT FOR $1465.42 IN ADDITION TO THE $208.00 THAT THEY ALREADY CREDITED. SHE ALSO WANTS THE PUC TO MAKE PGW CLEAR HER CREDIT REPORT AND REMOVE ANY FINANCE CHARGES FROM THIS. |
| F-00824961 | Closed | 8/9/2001 | COMPLAINANT STATES FOR SEVERAL MONTHS, DID NOT RECEIVE A BILL FROM PHILADELP- HIA GAS WORKS. WHEN DID GET A BILL, IT WAS FOR OVER $1,000. PHILADELPHIA GAS WORKS IS RESPONSIBLE FOR SENDING A MONTHLY GAS BILL AND THEY DID NOT FOR SEVERAL MONTHS. ON 8/18/00, SIGNED AN AGREEMENT WITH PHILADELPHIA GAS WORKS THAT COMPLAINANT WOULD PAY $239 ON 8/18/00 AND THEN EACH MONTH WOULD PAY $185. COMPLAINANT WANTS THE PUC TO HELP IN ADHERING TO THE AGREEMENT SIGNED ON 8/18/00 AND JULY 2001 OR ERASE THE TOTAL BILL. |
| F-00909510 | Closed | 8/10/2001 | COMPLAINANT STATES HE HAS BEEN CHARGED WITH A BILL OF $3,120.96, THAT HE DOES NOT OWE. EVERY MONTH HE PAYS HIS BILLS. HE FEELS THAT HE IS BEING CHARGED WRONGFULLY. HE WANTS THE PUC TO GET PHILADELPHIA GAS WORKS OFF HIS BACK AND TO CHARGE HIM CORRECTLY. |
| C-20016007 | Closed | 8/13/2001 | COMPLAINANT, DR MELE, STATES THAT THE PGW ACCOUNT FOR HIS PRACTICE WAS IN BOTH HIS AND DR DETOLLA'S NAMES. HE STATES THAT WHEN HE LEFT THE PRACTICE IN 1998, DR DETOLLA CLOSED THE ACCOUNT, AND HAD IT PUT IN HIS NAME ONLY. DR MELE STATES THAT HE IS STILL RECEIVING BILLS FOR THE PRACTICE'S GAS ACCOUNT IN HIS NAME. HE WANTS THE PUC TO INVESTIGATE HIS COMPLAINT. |
| C-20015986 | Closed | 8/13/2001 | COMPLAINANT STATES THAT HE SHOULD NOT OWE ANY BALANCE FOR ACCOUNT # 4122201648 AT 133 S 23RD ST 1ST FLOOR. HE STATES THAT THE HEAT WAS NOT FUNCTIONING DURING NOVEMBER/DECEMBER 2000. HE STATES THAT HE PERSONALLY SHUT OFF THE PILOT LIGHT ON 1/4/01. A $50.00 REPAIR CHARGE WAS THEN ADDED FOR A REPAIR THAT NEVER TOOK PLACE. HE STATES THAT HE WANTS THE PUC TO MAKE PGW CREDIT HIS ACCOUNT FOR $231.95 AND HE WANTS HIS UCGM'S AND HIS PERSONAL RECORDS TO BE CLEARED OF THESE CHARGES, BECAUSE SERVICES WERE NOT RENDERED. |
| F-00831881 | Closed | 8/13/2001 | COMPLAINANT STATES THAT PGW IS REBILLING HIM FOR SERVICES HE PAID FOR LAST YEAR. HE STATES THAT HE WAS GIVEN A LOW ESTIMATE BECAUSE PGW DID NOT READ HIS METER. HE WANTS TO KNOW WHY HE HAS TO PAY FOR PGW'S ERROR. HE WANTS THE PUC TO INVESTIGATE WHY PGW DID NOT READ HIS METER, WHY THIS ERROR WENT UNDE- TECTED FOR 7 MONTHS, WHY HE WAS BEING SENT ESTIMATED BILLS, AND WHY PGW DID NOT INFORM HIM OF THIS ERROR BEFORE BILLING HIM. HE WANTS THE PUC TO MAKE PGW IMPLEMENT POLICIES TO STOP THESE BILLING ERRORS. |
| Z-00974957 | Closed | 8/13/2001 | COMPLAINANT STATES THAT HE CAN'T AFFORD HIS BUDGET AMOUNT. HE WANTS THE PUC TO LOWER IT. |
| Z-00935162 | Closed | 8/14/2001 | COMPLAINANT STATES THAT HIS BUDGET PAYMENTS ARE TOO HIGH. HE WANTS THE PUC TO LOWER HIS PAYMENTS, AND FIND OUT WHY HIS BILLS ARE SO HIGH. |
| Z-00964664 | Closed | 8/15/2001 | COMPLAINANT STATES THAT SHE CAN'T AFFORD HER BUDGET PAYMENTS. SHE WANTS THE PUC TO LOWER THEM. |
| C-20016028 | Closed | 8/16/2001 | COMPLAINANT STATES THAT STARTING IN SEPTEMBER 2000, THEY WERE OVERCHARGED REPEATEDLY EACH MONTH UNTIL THE BALANCE REACHED $5000.00. IN MARCH, THEY RECEIVED A SHUT OFF NOTICE. COMPLAINANT WANTS THE PUC TO INVESTIGATE THE OVERCHARGES, MAKE PGW CREDIT THEIR ACCOUNT FOR THEM, AND SET UP REASONABLE PAYMENT ARRANGEMENTS. |
Showing results 201 - 225 of 7448
Need More Help?
If you can't find what you're looking for here, please contact the PA Public Utility Commission. Call us at 1-800-692-7380 or contact us online.
Document Search
Public utility documents available electronically include case dockets, public meeting orders and more.
Filing & Resources
Find utility-related reports, laws and regulations, federal filings, tariffs, procedures and more.
eFILING
Consumers, utilities and attorneys can save time by submitting documents to the PUC electronically.
