Utility Code 125042
The Utility Detail View displays the Utility Information (identified by Utility Code - 125042), authorities, and case information associated with that utility.
Basic Utility Information
Utility Name
PHILADELPHIA GAS WORKS
Utility Code
125042
Utility Type
Gas
Utility Status
Active
Carrier ID
Utility Contact Information
Physical Address
Mailing Address
ATT: THOMAS KNUDSEN SR VP & CFO
800 WEST MONTGOMERY AVENUE
PHILADELPHIA PA 19122
Phone
Fax
Website
www.pgworks.com/
Utility Authorities Information
| Service Type | Authority Status | Date Certified | Suspension Date | Suspension Expiration | Application Number | Trading As Name |
|---|---|---|---|---|---|---|
| Gas | Active | A-125042 |
Utility Insurance Information
No insurance information for this utility.
NGS Territories Serviced by a Utility
Residential
No
Columbia Gas
No
Small Commercial
No
National Fuel Gas
No
Mixed Meter
PECO
No
Large Commercial
No
Peoples Gas Company LLC
No
Industrial
No
Peoples Natural Gas Company
No
Governmental
No
PGW
No
UGI Utilities - Gas
No
Valley Energy
Docketed Cases
| Docket Number | Case Status | Date Filed | Allegation |
|---|---|---|---|
| F-00835328 | Closed | 8/20/2001 | COMPLAINANT STATES THAT BEFORE HE MOVED IN 6/2000, HE NOTIFIED PGW OF THIS PERSONALLY, CANCELLING HIS SERVICE. HE THEN BEGAN RECEIVING BILLS AT HIS NEW ADDRESS FOR SERVICE AT HIS OLD ADDRESS. THIS HAS BEEN GOING ON FOR OVER 1 YEAR, AND PGW NOW CLAIMS THAT HE OWES THEM $657.51. HE WANTS THE PUC TO FIND OUT WHY THEY NEVER COMPLETED THE CANCELLATION, AND WHY THEY ARE STILL BOTHER- ING HIM. HE ALSO WANTS THE PUC TO MAKE PGW CREDIT HIS ACCOUNT FOR $657.51. |
| F-00834404 | Closed | 10/24/2001 | COMPLAINANT STATES HE WANTS PHILA GAS WORKS TO SHOW HIM IN PRINT CONFIRMATION THAT HE OWES THEM A BILL. HE STATES THEY SAY HE OWES BILLS FOR APT #2 WHEN NO ONE OCCUPIED IT AND THEY DID NOT READ THE METER FOR THEM MONTHS THEY EST- IMATED IT. |
| F-00834102 | Closed | 11/16/2001 | COMPLAINANT STATES THE PHILADELPHIA GAS WORKS ALWAYS OVERCHARGED THEM FOR GAS PAYMENTS. COMPLAINANT DISCUSSED THIS PROBLEM WITH THEM SEVERAL TIMES AND NOTHING WAS EVER DONE. COMPLAINANT WANTS THE PUC TO TAKE THE LATE PAYMENTS AS WELL AS OVERCHARGES OFF AND PUT THEIR GAS BACK ON. |
| F-00833864 | Closed | 8/30/2001 | COMPLAINANT STATES COMPLAINT IS OVERBILLING WITHOUT PROOF OF USAGE. THE CURRENT AND PREVIOUS USAGE INDICATES NO BILLING HIGHER THAN $150 EVER. COMP- LAINANT WANTS THE PUC TO REDUCE THE BILL BACK TO PRIOR OR ESTIMATED BILL- ING PLAN, REDUCE MONTHLY ESTIMATED BILLING PLAN TO $90 A MONTH FROM THE EXCE- SSIVE $130 CURRENTLY REQUIRED. |
| F-00832191 | Closed | 10/11/2001 | COMPLAINANT STATES DURING THE YEARS 1997, 1998, 1999 HE COMPLAINED TO THE PHILADELPHIA GAS COMPANY THAT HE SMELLED GAS LEAKING AT THE METER. THEY WOULD HAVE A COMPANY WORKER COME OUT TO CHECK IT, SOMETIMES TWICE A YEAR. PRIOR TO THE THREE YEARS HE WAS ON A BUDGET PLAN. THE READINGS WERE EXTREME- LY HIGH AND DURING THE SUMMER THEY REQUESTED THAT HE PAY $150 A MONTH. HE WANTS THE PUC TO MAKE A COMPARISION OF PREVIOUS BILL IN THE LAST TWELVE MON- THS SINCE THE INSTALLMENT OF THIS NEW METER. IN MAKING THIS COMPARISION IT SHOULD BE DETERMINED THAT HE HAS BEEN OVER CHARGED AND IS WARRANT A REFUND. |
| F-00831881 | Closed | 8/13/2001 | COMPLAINANT STATES THAT PGW IS REBILLING HIM FOR SERVICES HE PAID FOR LAST YEAR. HE STATES THAT HE WAS GIVEN A LOW ESTIMATE BECAUSE PGW DID NOT READ HIS METER. HE WANTS TO KNOW WHY HE HAS TO PAY FOR PGW'S ERROR. HE WANTS THE PUC TO INVESTIGATE WHY PGW DID NOT READ HIS METER, WHY THIS ERROR WENT UNDE- TECTED FOR 7 MONTHS, WHY HE WAS BEING SENT ESTIMATED BILLS, AND WHY PGW DID NOT INFORM HIM OF THIS ERROR BEFORE BILLING HIM. HE WANTS THE PUC TO MAKE PGW IMPLEMENT POLICIES TO STOP THESE BILLING ERRORS. |
| F-00831477 | Closed | 10/23/2001 | COMPLAINANT STATES PGW CONTENDS SHE HAD BROKE A SETTLEMENT AGREEMENT IN 1/99, 3/99, AND 4/99. THIS IS NOT CORRECT. THIS AGREEMENT ORIGINALLY ENTERED INTO ON MAY 12, 199 WAS NEVER DULY SERVICED BY PGW. THE AGREEMENT DATE ENDED WITH A MAY 18, 200 PAYMENT. PGW VIOLATED THIS AGREEMENT ON SEVERAL OCCASION BY; FAILING TO REMOVE UNJUSTIFIED LIEN PLACED ON CREDIT HISTORY REPORT. SHE WANTS THE PUC TO CONFIRM THE AGREEMENT SUMMARY AMOUNT HAS BEEN PAID, REMOVE LIEN FROM CREDIT HISTORY, AND CREDIT HER ACCOUNT FOR ANY MONIES PAID TO PREVENT SHUT-OFF OR IN ERROR OF COMPUTING HER BALANCE DUED ON HER ACCOUNT. |
| F-00830364 | Closed | 4/30/2001 | COMPLAINANT STATES SHE IS ON A D.P.A PENDING SSI, SHE HAS NUMEROUS AMOUNTS OF PHYSICAL PROBLEMS & MENTAL; EMOTIONAL PROBLEMS. SHE NOTICED THAT NO GAS BILL WAS IN HER MAIL FOR ABOUT ELEVEN MONTHS. SHE WANTS THE PUC TO HELP LOWER HER BILL, PHILADELPHIA GAS WORKS IS NOW SAYING TO PAY $44.85 MONTHLY. |
| F-00826639 | Closed | 8/7/2001 | COMPLAINANT STATES THAT THERE IS A DISCREPANCY IN HER JANUARY-FEBRUARY 2000 GAS BILL. SHE STATES THAT HER ESTIMATED READING WAS 8669, WHILE HER ACTUAL USAGE WAS 559. PGW BILLED HER $1465.42 FOR THIS BILLING CYCLE. SHE WANTS THE PUC TO MAKE PGW CREDIT HER ACCOUNT FOR $1465.42 IN ADDITION TO THE $208.00 THAT THEY ALREADY CREDITED. SHE ALSO WANTS THE PUC TO MAKE PGW CLEAR HER CREDIT REPORT AND REMOVE ANY FINANCE CHARGES FROM THIS. |
| F-00825712 | Closed | 10/26/2001 | COMPLAINANT STATES THE ORGINAL COMPLAINT THAT WAS FILED IN APRIL OF 1999 WAS DUE TO HIGH BILLS. HER SERVICE WAS TERMINATED & RESTORED. SHE FOUND THAT SEVERAL BILLS WERE NOT ACCOUNTED FOR EVEN THOUGH SHE HAD BEEN MAKING THE PAY- MENTS. SHE WOULD LIKE HER ACCOUNT CREDITED FOR THE PAYMENTS SHE HAD MADE AND THEY HAVE NO RECORD OF. SHE STATES THE BILL OF $702.14 SHOULD BE DELETED SINCE SHE HAS BEEN CONSTANTLY MAKING PAYMENTS OF $100.00 MONTHLY. SHE STATES ON OCT 19, 2001 SHE MADE A PAYMENT OF $411.00 AND SHE WOULD LIKE THAT TO COVER HER NEXT TWO MONTHLY PAYMENTS. SHE HAS BEEN SET UP ON A AGREEMENT BUT WOULD LIKE A TELEPHONE HEARING. |
| F-00824961 | Closed | 8/9/2001 | COMPLAINANT STATES FOR SEVERAL MONTHS, DID NOT RECEIVE A BILL FROM PHILADELP- HIA GAS WORKS. WHEN DID GET A BILL, IT WAS FOR OVER $1,000. PHILADELPHIA GAS WORKS IS RESPONSIBLE FOR SENDING A MONTHLY GAS BILL AND THEY DID NOT FOR SEVERAL MONTHS. ON 8/18/00, SIGNED AN AGREEMENT WITH PHILADELPHIA GAS WORKS THAT COMPLAINANT WOULD PAY $239 ON 8/18/00 AND THEN EACH MONTH WOULD PAY $185. COMPLAINANT WANTS THE PUC TO HELP IN ADHERING TO THE AGREEMENT SIGNED ON 8/18/00 AND JULY 2001 OR ERASE THE TOTAL BILL. |
| F-00824783 | Closed | 3/13/2001 | COMPLAINANT STATES COMPLAINT INVOLVES PGW'S FAILURE TO ISSUE A MONTHLY BILL FOR THE PERIOD OF 11/4/99 TO 7/10/99 AND THE SUBSEQUENT "MAKE UP" BILL ISSUED IN THE AMOUNT OF $229.98. HE IS DISPUTING THE QUANTITY OF GAS USED DURING THIS PERIOD, AS WELL AS THE RESULTING $229.98 CHARGE AND ANY AND ALL LATE/ FINANCE CHARGES RESULTING FROM SAME. HE ASK THAT THE PGW PROVIDE MORE RELIA- BLE DATA TO SUPPORT THE CHARGES. HE WOULD ALSO LIKE TO KNOW THE EXACT DATES HIS METER WAS READ, AND SOME WAY TO VERIFY THIS. |
| F-00822063 | Closed | 5/22/2001 | COMPLAINANT STATES THAT PGW INFORMED HIM THAT THEY WOULD INSTALL AN ELECTRIC GAS METER IN HIS HOME. THIS ONLY HAPPENED AFTER SOME TIME, AND ALTHUGH HE THOUGHT THAT THE ESTIMATED BILLING WOULD STOP AFTER THIS, IT CONTINUED FOR 3-4 MONTHS. WHEN HE ASKED WHY THIS WAS STILL HAPPENING, THEY INFORMED HIM THAT THERE WERE NOT ENOUGH METERS IN HIS AREA FOR THEM TO READ HIS METER. THEY THEN INSTALLED A NEW METER, AS THE OTHER ONE WAS DEFECTIVE, BUT STILL ESTIMATED HIS BILLS. HE WANTS THE PUC TO MAKE PGW BASE HIS BILLS ON ACTUAL METER READINGS. |
| F-00821673 | Closed | 11/9/2001 | COMPLAINANT STATES HE HAS SPENT LONG HOURS ATTEMPTING TO UNDERSTAND THE ERROR MADE AND HAVE SOME INFORMATION HE WOULD LIKE TO SHARE. HE HAD A DIFFICULTY GETTING METERS READ AND SERVICE TRANSFERRED DUE TO A CHANGE IN PGW'S COMPUTER SYSTEM. HE WOULD LIKE TO MAKE SURE THE LATE PAYMENT CHARGES BEING ADDED, NOT ONLY TO THE ACCOUNT IN QUESTION, BUT ALSO TO THE 7448 HILL ROAD ACCOUNT WOULD BE TAKEN OFF, AS IF HE HAS BEEN FAITHFULLY PAYING FOR THE SERVICE HE IS USING. |
| F-00820755 | Closed | 1/22/2001 | COMPLAINANT STATES COMPLAINT IS THE BILL SHE RECEIVED FOR A SMALL 1 BEDROOM APARTMENT WAS UNUSUALLY HIGH. SHE TRIED GETTING THROUGH TO CUSTOMER SERVICE (WHICH IS IMPOSSIBLE). SHE STATES THE 1ST FLOOR AND 2ND FLOOR METERS WERE SWITCHED WITHOUT HER KNOWLEDGE. SHE STATES THEY FIRST TOLD HER TO DISREGARD BILL AND NOW THEY ARE TELLING HER TO PAY IT. |
| F-00820471 | Closed | 2/21/2002 | COMPLAINANT STATES THAT SHE RECEIVED A LARGE BILL IN ERROR FOR A TENANT WHO WAS EVICTED FROM ANOTHER APARTMENT AND HAS NOT BEEN ABLE TO GET IT RESOLVED. |
| F-00818588 | Closed | 3/18/2002 | COMPLAINANT STATES THAT THERE IS A LOT OF CONFUSION CONCERNING THE BILLING FOR HER OLD ADDRESS AND HER NEW ADDRESS. SHE WANTS PGW TO PROVIDE DOCUMENTA- TION AND EXPLANATION. ------------------------------------------------------- CASE ENTERED IN ERROR - SHOULD HAVE BEEN F-00818533 |
| F-00818533 | Closed | 3/18/2002 | COMPLAINANT STATES THAT THERE HAS BEEN MUCH CONFUSION ON BILLING FOR HER OLD ADDRESS AND HER NEW ADDRESS. SHE WANTS PGW TO PROVIDE DOCUMENTATION AND EXPLANANTION. |
| F-00815651 | Closed | 7/11/2001 | COMPLAINANT STATES THAT SHE DIDN'T APPLY FOR, SIGN FOR OR REQUEST GAS TO BE TURNED ON AT 2514 N 3OTH ST. SHE STATES THAT SHE WAS LIVING AT 2518, AND RECEIVING AND PAYING FOR GAS THERE. SHE ALSO STATES THAT SHE NEVER RECEIVED A BILL CONCERNING THIS, AND THEY JUST ATTACHED IT TO THE OTHER ONE. SHE STA- TES THAT SHE DOESN'T OWE THIS BILL OR ANY LATE CHARGES ON IT. SHE WANTS THE PUC TO MAKE PGW SEND THE BILL TO WHOM IT BELONGS, AND CREDIT HER ACCOUNT. |
| F-00813831 | Closed | 11/27/2000 | COMPLAINANT STATES THAT HE HAS BEEN INCORRECTLY BILLED FOR GAS USAGE FROM LATE 1999 AND EARLY 2000 AND HE WOULD LIKE MORE ACCURATE, ESTIMATED BILLS REGARDING THIS MATTER. |
| F-00813724 | Closed | 5/21/2001 | COMPLAINANT STATES THAT FOR THE LAST 21 MONTHS, PGW HAS REFUSED TO COMMUNI- CATE WITH HIM REGARDING CONTESTED BILLING CHARGES. HE CANNOT GET THROUGH BY PHONE. HE STATES THAT HE READ HIS OWN METER FOR 4 MONTH LAST YEAR AND CALLED THE READINGS IN TO PGW'S TAPE, BUT THAT NONE OF THESE FIGURES WERE REFLECTED IN HIS BILLS. HE HAS SENT PGW 26 LETTERS WITH NO RESPONSES. THEY HAVE ALSO FAILED TO KEEP THE APPOINTMENTS TO READ HIS METER. HE WANTS THE PUC TO FIND OUT WHY PGW IS IGNORING HIM, AND WANTS TO HAVE HIS BILL ADJUSTED ACCORDINGLY. |
| D-2026-3061337 | Active | 3/26/2026 | |
| D-2025-3054587 | Active | 4/15/2025 | |
| D-2023-3042564 | Closed | 8/29/2023 | Efficiency Cost Recovery Surcharge (ECR) for the 12-month periods ended August 31, 2021 and August 31, 2020. |
| D-2023-3042563 | Closed | 8/29/2023 | Restructuring and Consumer Education Surcharge (R&CE) for the 12-month periods ended August 31, 2021 and August 31, 2020. |
Showing results 3776 - 3800 of 7484
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