Utility Code 125042
The Utility Detail View displays the Utility Information (identified by Utility Code - 125042), authorities, and case information associated with that utility.
Basic Utility Information
Utility Name
PHILADELPHIA GAS WORKS
Utility Code
125042
Utility Type
Gas
Utility Status
Active
Carrier ID
Utility Contact Information
Physical Address
Mailing Address
ATT: THOMAS KNUDSEN SR VP & CFO
800 WEST MONTGOMERY AVENUE
PHILADELPHIA PA 19122
Phone
Fax
Website
www.pgworks.com/
Utility Authorities Information
| Service Type | Authority Status | Date Certified | Suspension Date | Suspension Expiration | Application Number | Trading As Name |
|---|---|---|---|---|---|---|
| Gas | Active | A-125042 |
Utility Insurance Information
No insurance information for this utility.
NGS Territories Serviced by a Utility
Residential
No
Columbia Gas
No
Small Commercial
No
National Fuel Gas
No
Mixed Meter
PECO
No
Large Commercial
No
Peoples Gas Company LLC
No
Industrial
No
Peoples Natural Gas Company
No
Governmental
No
PGW
No
UGI Utilities - Gas
No
Valley Energy
Docketed Cases
| Docket Number | Case Status | Date Filed | Allegation |
|---|---|---|---|
| C-00004265 | Closed | 10/2/2000 | COMPLAINANT STATES THAT PGW FAILED TO MAIL HER BILLS FOR 3 MONTHS AND IS NOW ASKING FOR THE MONEY ALL UP FRONT. SHE FEELS SHE SHOULD NOT HAVE TO PAY ALL AT ONCE FOR THEIR OWN NEGLIGENCE AND WANTS THIS MATTER RESOLVED. |
| C-00004247 | Closed | 9/25/2000 | COMPLAINANT STATES HER GAS WAS SHUT OFF WITHOUT NOTICE AND WAS NOT TURNED BACK ON AGAIN UNTIL ONE WEEK AFTER IT WAS SUPPOSED TO BE. SHE STATED THE SITUATION WAS ABSURD AND WANTS BETTER SERVICE FROM PGW IN CUSTOMER RELATIONS. |
| C-00004228 | Closed | 9/22/2000 | COMPLAINANT STATES THE COMPANY NEGLECTED TO BILL HER FOR A YEAR OF SERVICE BECAUSE OF A CHANGE OF ADDRESS THAT WAS NOT NOTED AND THEY SENT HER THE BILL ALL AT ONCE. THE AMOUNT ALSO DID NOT AGREE WITH HER STATEMENTS AND THEREFORE SHE COULD NOT MAKE A PAYMENT PLAN. SHE WOULD LIKE ASSISTANCE IN SOLVING HER BILLING PROBLEM. |
| C-00004214 | Closed | 9/18/2000 | COMPLAINANT STATES SHE THINKS HER GAS BILL IS TOO HIGH FOR THE AMOUNT OF TIME SHE HAS BEEN AT THIS ADDRESS AND BELIEVES COMPANY SHOULD NOT BE RAISING THEIR RATES. |
| C-00004187 | Closed | 9/11/2000 | COMPLAINANT STATES SHE MOVED INTO HER NEW HOME ON 6/29/00, SHE HAS RECEIVED THREE BILLS CHARGING HER FOR SERVICE BEGINNING ON 6/13/00. SHE WENT IN PER- SON TO THE OFFICE AT 8566 BUSTLETON AVENUE, PHILADELPHIA PA ON 7/6/00 AND 8/7/00. SHE WAS TOLD BOTH TIMES NOT TO PAY THE BILL, THAT IT WOULD BE ADJUS- TED AND SHE WOULD RECEIVE A NEW BILL IN THE MAIL. SHE IS NOW CHARGED FOR SERVICE FROM 6/13/00 AS WELL AS A LATE CHARGE. SHE WANTS THE PUC TO GET HER REIMBURSEMENT FOR THE LATE CHARGE AND THE CHARGES FOR THE PERIOD 6/13/00 - 6/29/00. |
| C-00004106 | Closed | 8/28/2000 | COMPLAINANT STATES COMPLAINT IS THE IMPROPER BILLING AND CHARGES BY COMPANY, ALSO THE FAILURE TO RESPOND TO HER REQUESTS FOR RESOLUTION. SHE WANTS THE PUC TO INVESTIGATE THE OVERBILLING FOR HER ACCOUNT AND HAVE PHILADELPHIA GAS WORKS TAKE IT SERIOUSLY. |
| C-00004066 | Closed | 8/17/2000 | COMPLAINANT STATES SHE IS COMPLAINING ABOUT PHILADEPHIA GAS WORKS IN GENERAL. SHE FEELS THAT IT IS NOT RUN IN AN EFFECTIVE MANNER. IT NEEDS A COMPLETE RE-ORGANIZATION AND MORE SUPERVISION ON A DAILY BASIS. SHE WANTS THE PUC TO STOP NO MORE NEW ADD-ONS OR RAISES. SHE FEELS THAT IT NEEDS MORE SUPER- VISION. |
| C-00004051 | Closed | 8/16/2000 | COMPLAINANT STATES COMPLAINT IS DESPITE NUMEROUS REQUESTS (BOTH BY PHONE & MAIL), PHILADELPHIA GAS WORKS HAS REFUSED TO SHUT OFF SERVICE AT HER FORMER RESIDENCE. SHE HAS BEEN TRYING SINCE MID-JUNE 2000 TO HAVE HER GAS SHUT OFF AND TO RECEIVE A FINAL BILL. NEITHER HAS HAPPENED AS OF 8/12/00, SHE IS STILL BEING SENT ESTIMATED BILLS FOR GAS USAGE, EVEN THOUGH SHE MOVED FROM THE RESIDENCE IN QUESTION ON 6/30/00. SHE WANTS PHILADELPHIA GAS WORKS TO BE ORDERED TO SHUT OFF GAS SERVICE AT HER FORMER RESIDENCE AT 716 SANSOM STREET, # 2 FR IN PHILADELPHIA AND SEND HER AN ACTUAL BILL, NOT ESTIMATED. |
| C-00004040 | Closed | 8/14/2000 | COMPLAINANT STATES WAS LIVING AT 609 STRAHLE STREET, PHILADELPHIA PA 19111 UNTIL 8/24/99, THEN SOLD THE HOUSE ON 8/24/99 AND PAID FINAL BILL UP TO 8/27/ 99. EVEN THOUGH, PAID UP TO 8/27/99 AND MOVED OUT OF THE HOUSE, PGW IS STILL SENDING BILL FOR SEPTEMBER AND OCTOBER OF 1999. COMPLAINANT WROTE TO PGW SEVERAL TIMES BUT NOTHING IS RESOLVED. COMPLAINANT WANTS THE PUC TO CONTACT PGW AND RESOLVE THIS ISSUE ABOUT THE GAS BILL, WHICH THEY FEEL THAT THEY DO NOT OWE. |
| C-00004030 | Closed | 8/11/2000 | COMPLAINANT STATES HE RECEIVED AN INVOICE ON 7/23/00 FOR THE SERVICE PERIOD OF 8/26/99 - 7/3/00, ONE YEAR AFTER THE SERVICE. THIS BILL WAS PUT INTO HIS NAME BY SOMEONE RATHER THAN HIMSELF. HE WANTS THE PUC TO GET PHILADELPHIA GAS WORKS TO BILL THE APPROPRIATE PERSON(S) FOR THIS SERVICE OR VOID OUT THE INVOICE. HE WANTS HIS NAME TO BE REMOVED FROM THIS ALLEGED BAD DEBT. |
| C-00004015 | Closed | 8/9/2000 | COMPLAINANT STATES HE RECEIVED AN UNEXPLAINED MANUAL PRICE ADJUSTMENT FOR HIS AUGUST BILLS FOR THE MONTHS OF MAY, JUNE AND JULY HIS BILL NEVER EXCEEDED $40 THEN SUDDENTLY IN AUGUST HE HAD A $366 BILL. HE WANTS THE PUC TO GET HIM A DETAIL ACCOUNTING OF THE CHARGES. HE PAYS HIS BILLS ON TIME AND COMPLETELY EACH CYCLE. HE WOULD ALSO LIKE A LISTING OF PHILADELPHIA GAS WORKS RESPONSI- BILITIES AND HIS RIGHTS REGARDING BILLING. |
| C-00003970 | Closed | 7/27/2000 | COMPLAINANT STATES RECENTLY MOVED AND ASKED TO HAVE THE GAS TURNED ON IN HER NAME. IT TOOK THREE ATTEMPTS BEFORE BEING COMPLETED. DURING THAT TIME THE GAS WAS SHUT OFF LEAVING HER THREE YEAR OLD SON AND HER WITHOUT HOT WATER OR GAS TO COOK THEIR FOOD. IT TOOK FIVE DAYS BEFORE SOMEONE CAME TO HER HOUSE. SHE WAS TOLD THAT THEY WOULD BE THERE BETWEEN 8 AM - 4 PM, NO ONE ARRIVED UNTIL 8:15 P.M.. SHE STATES THAT SHE IS A SINGLE PARENT WHO LOST A DAY OF PAY DUE TO THIS. SHE WANTS THEM TO IMPLEMENT A SYSTEM WHEN A MORE SPECIFIC TIME FRAME IS GIVEN TO THE CONSUMER. AND SHE WANTS PHILADELPHIA GAS WORKS TO COMPENSATE HER FOR LOST WAGES DUE TO THEIR MISMANAGEMENT AND UNORGANIZATION. |
| C-00003935 | Closed | 7/20/2000 | COMPLAINANT STATES IN JULY OF 1999, RECEIVED A REGULAR BILL AS PART OF THE CRP PROGRAM. HE PAID $69 A MONTH, HIS BALANCE WAS APPROXIMATELY $277.93. IN AUGUST OF 1999 AFTER HIS REGULAR AUTOMATED METER READING HIS BALANCE WAS $4,723.69. HE CALLED AND WENT IN TO THE OFFICE IN HIS NEIGHBORHOOD AND WAS TOLD IT WOULD BE CORRECTED. THE SEPTEMBER BILL CAME AND HE HAD A BALANCE OF $7,795.02 AND A DIFFERENT ACCOUNT NUMBER. SINCE THEN HE HAS NOT RECEIVED A GAS BILL AT ALL BUT HAS PAID HIS $69 PAYMENT EACH MONTH FOR THE PAST YEAR. THEY PROMISED HIM A BILL BUT AS OF 7/17/00 HE STILL HAS NOT RECEIVED ONE. HE WANTS A DOCUMENT FROM PHILADEPHIA GAS WORKS ITEMIZING HIS PAYMENTS FOR THE LAST YEAR AND TO WHICH ACCOUNT NUMBER THEY HAVE APPLIED THE PAYMENTS. HE ALSO WANTS A CORRECT BILL EVERY MONTH AND ON TIME WITH AN ACCOUNT NUMBER THAT HE KNOWS BELONGS TO HIM AND WITH A BALANCE THAT CORRECTLY REFLECTS HIS STATUS IN THE CRP PROGRAM. |
| C-00003924 | Closed | 7/19/2000 | COMPLAINANT STATES SHE WAS BILLED FOR A SERVICE THAT SHE DIDN'T REQUEST TO HAVE ON. EITHER THE LANDLORD OR ONE OF THE TENANTS USED HER NAME TO GET THE GAS TURNED ON. SHE LIVED AT 3853 CAMBRIDGE STREET MARCH 1995 TO OCTOBER OF 1995. SHE STATES THE GAS SERVICE WAS ALREADY ON WHEN SHE MOVED INTO THE APARTMENT. SHE WANTS THE PUC TO INVESTIGATE HER COMPLAINT TO FIND THAT SHE IS CORRECT AND FORCE PHILADELPHIA GAS WORKS TO CLEAR UP THIS DEBUT THAT HAS BEEN PLACED ON HER CREDIT REPORT. |
| C-00003899 | Closed | 7/10/2000 | COMPLAINANT STATES SHE MADE ARRANGEMENTS WITH PHILADELPHIA GAS WORKS TO HAVE A TECHNICIAN COME TO HER MOTHER'S (DECEASED) PROPERTY @ 6161 REEDLAND STREET, PHILADELPHIA, PA 19142 AND TURN OFF THE GAS TO THE PROPERTY SINCE JUNE 30, 2000 WAS THE SETTLEMENT DATE FOR HER MOTHER'S ESTATE. PGW SET UP THE APPOINT MENT FOR 6/30/00 BETWEEN THE HRS. OF 12 NOON TO 4 PM. SHE WAS TO BE CONTACT- ED AT HER HOME BY A TECHNICIAN TO LET HER KNOW THAT HE/SHE IS AT HER MOTHER'S PROPERTY AND SHE WAS TO MEET THEM THERE TO. SHE STATES SINCE SETTLEMENT OF THE PROPERTY TOOK PLACE ON FRIDAY, 6/30/00 SHE EXPECTS THE PUC TO CONTACT PGW WITH THIS STORY, SO SHE WILL NOT RECEIVE ANY BILLS FOR USAGE @ 6161 REEDLAND STREET, PHILADELPHIA PA 19142 OF WHICH THIS IS NOT HER PROPERTY ANY LONGER. SHE STATES SHE REFUSES TO PAY FOR THE INCOMPETENCE OF PGW WORKERS. |
| C-00003807 | Closed | 6/26/2000 | COMPLAINANT STATES IN MAY OF 1995, HE MOVED FROM PHILADELPHIA TO MAINE AND ASKED THAT THE GAS BE TURNED OFF AT 1809 PEMBERTON STREET, PHILADELPHIA. THEY FAILED TO DO THIS AND CONTINUED TO CHARGE HIM FOR SERVICE TO THIS ADDR- ESS AND EVENTUALLY SENT IT TO COLLECTION DESPITE HIS REPEATED ATTEMPTS TO CONTACT THEM. HE WANTS THE INFORMATION ON HIS CREDIT REPORT TO BE FIXED AND THE "DEBT" CANCELLED. |
| C-00003800 | Closed | 6/22/2000 | COMPLAINANT STATES HE IS CONSTANTLY BEING OVERBILLED BASED ON "ESTIMATIONS" OF HIS USAGE. HE STATES HE HAS COMPLAINED MANY TIMES, BUT PGW CONTINUES TO OVERESTIMATE HIS USAGE. ADDITIONALLY, HE HAS BEEN UNABLE TO SPEAK TO A CUST- OMER SERVICE REPRESENTATIVE ABOUT HIS MOST RECENT BILL DUE TO EXCESSIVE DELAY (IN EXCESS OF 30 MINUTES) OF THEIR HELP LINE. HE WANTS THE PUC TO INVESTIGA- TE PGW'S POLICIES AND PRACTICES REGARDING ESTIMATION OF USAGE. |
| C-00003390 | Closed | 3/8/2000 | COMPLAINANT STATES DESPITE REPEATED ATTEMPTS, PHILADELPHIA GAS WORKS HAS NOT REFUNDED THE MONEY THAT THEY OWE THEM. NEITHER HAVE THEY CHANGED THE ADDRESS TO WHICH THEY SEND BILLS. THEY HAVE BEEN UNRESPONSIVE, TO LETTERS, TELEPHONE CALLS AND ADDRESS CHANGES MADE ON THEIR STATEMENTS. PHILADELPHIA GAS WORKS WAS NOTIFED OF A CHANGE OF ADDRESS IN JULY OF 1999. SHE HAS REPEA- TEDLY REQUESTED A CLOSING INVOICE. SHE WANTS PHILADELPHIA GAS WORKS TO REFUND MONEY THAT THEY OWE HER EFFECTIVE 12/28/99, SEND HER A CLOSING INVOICE PROPERLY STATING THE DATES OF SERVICE TERMINATION AND THE PROPER AMOUNT OF MONEY THAT THEY OWE HER, AND TO CORRECT HER ADDRESS IN THEIR RECORDS AND SEND THE ABOVE ITEMS TO THE CORRECT ADDRESS. |
| B-2026-3060705 | Active | 2/24/2026 | Meter accuracy issues and high bill dispute |
| B-2024-3046531 | Closed | 2/14/2024 | PICGUG alleges the Commission's Nov 9 Order violates 1304 of the Public Utility Code, violates the findings of the Court in Lloyd, and rejects the requirement that all rates must be just and reasonable. |
| B-2023-3045180 | Closed | 12/22/2023 | The Commission erred in requiring PGW to make significant changes to customer service, and the Commission abused its discretion by imposing new requirements. |
| B-2023-3044998 | Closed | 12/11/2023 | Disputing the Commission Order resulting in a rate increase; alleging violation of cost causation principles and failing to adhere to the Public Utility Code. |
| B-2020-3021884 | Closed | 5/4/2020 | PGW Petition for expedited approval of its Amended USECP was approved by the PUC without an opportunity to be heard |
| B-2020-3021882 | Closed | 5/4/2020 | The Commission erred as a matter of law by not allowing the OSBA and other interested parties proper notice and an opportunity to be heard in violation of their due process rights by not allowing any review, or opportunity to pursue discovery and present evidence to the extent necessary. |
| B-2018-3005576 | Closed | 10/19/2018 | dispute over whether the Commission lacks jurisdiction to allow PGW to apply 1.5% penalty on amounts encompassed by a municipal lien |
Showing results 7401 - 7425 of 7448
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