Utility Code 125042
The Utility Detail View displays the Utility Information (identified by Utility Code - 125042), authorities, and case information associated with that utility.
Basic Utility Information
Utility Name
PHILADELPHIA GAS WORKS
Utility Code
125042
Utility Type
Gas
Utility Status
Active
Carrier ID
Utility Contact Information
Physical Address
Mailing Address
ATT: THOMAS KNUDSEN SR VP & CFO
800 WEST MONTGOMERY AVENUE
PHILADELPHIA PA 19122
Phone
Fax
Website
www.pgworks.com/
Utility Authorities Information
| Service Type | Authority Status | Date Certified | Suspension Date | Suspension Expiration | Application Number | Trading As Name |
|---|---|---|---|---|---|---|
| Gas | Active | A-125042 |
Utility Insurance Information
No insurance information for this utility.
NGS Territories Serviced by a Utility
Residential
No
Columbia Gas
No
Small Commercial
No
National Fuel Gas
No
Mixed Meter
PECO
No
Large Commercial
No
Peoples Gas Company LLC
No
Industrial
No
Peoples Natural Gas Company
No
Governmental
No
PGW
No
UGI Utilities - Gas
No
Valley Energy
Docketed Cases
| Docket Number | Case Status | Date Filed | Allegation |
|---|---|---|---|
| C-20016045 | Closed | 8/20/2001 | COMPLAINANT STATES THAT HER GAS BILLS ROSE DRASTICALLY DURING THIS LAST WIN- TER. SHE STATES THAT SHE FILED AN INFORMAL COMPLAINT, ASKING THAT A REPRE- SENTATIVE EXAMINE HER UNIT TO MAKE SURE IT IS NOT DEFECTIVE. TO DATE, NOBODY HAS REPLIED TO HER CONCERNS IN ANY WAY. SHE WANTS THE PUC TO INVESTIGATE HER COMPLAINT. |
| Z-00961738 | Closed | 8/20/2001 | COMPLAINANT STATES THE GAS COMPANY FOR WHATEVER REASON DID NOT BILL HIM FOR TWO YEARS. ON FOUR DIFFERENT OCCASIONS, HE CALLED BUT WAS UNABLE TO GET THROUGH AFTER AN HOUR ON HOLD. NOW THEY WANT TO PUT HIM ON A BUDGET PLAN. HE DOES NOT WANT TO BE ON A BUDGET PLAN. HE WANTS THE PUC TO FORCE THE GAS COMPANY TO SEPERATE HIS BALANCE AND USAGE AND ALLOW HIM TO PAY AT HIS ACCELA- RATED RATE. |
| Z-00920713 | Closed | 8/20/2001 | COMPLAINANT STATES THAT SHE CAN'T AFFORD HER BUDGET PAYMENT. SHE WANTS THE PUC TO LOWER IT. |
| Z-00971374 | Closed | 8/20/2001 | COMPLAINANT STATES HER COMPLAINT IS THAT THE AMOUNT OF MONEY SHE HAS BEEN ASKED TO PAY IS TOO EXCESSIVE. HER WAGES ARE BEING GARNISHED AND ARE ABOUT TO BE GARNISHED AGAIN. SHE WANTS THE PUC TO LOWER HER MONTHLY PAYMENT TO PGW TO $75 PER MONTH, AS THIS IS MORE REASONABLE. |
| F-00903484 | Closed | 8/20/2001 | COMPLAINANT STATES THAT SHE IS HAVING BILLING PROBLEMS. SHE HAD A GAS EXPLO- SION IN 12/00. THEY REPLACED HER METER BECAUSE IT WAS RUNNING TOO FAST, AND HER BILLS SKYROCKETED. SHE THEN HAD PROBLEMS WITH HER PILOT LIGHT, AND THEY APPARENTLY TURNED IT ON FROM THE OFFICE. SHE WANTS THE PUC TO INVESTIGATE HER COMPLAINT, FIND OUT IF THEY CAN CONTROL HER METER FROM THE OFFICE, AND FIND OUT WHY HER BILLS ARE SO HIGH. |
| F-00835328 | Closed | 8/20/2001 | COMPLAINANT STATES THAT BEFORE HE MOVED IN 6/2000, HE NOTIFIED PGW OF THIS PERSONALLY, CANCELLING HIS SERVICE. HE THEN BEGAN RECEIVING BILLS AT HIS NEW ADDRESS FOR SERVICE AT HIS OLD ADDRESS. THIS HAS BEEN GOING ON FOR OVER 1 YEAR, AND PGW NOW CLAIMS THAT HE OWES THEM $657.51. HE WANTS THE PUC TO FIND OUT WHY THEY NEVER COMPLETED THE CANCELLATION, AND WHY THEY ARE STILL BOTHER- ING HIM. HE ALSO WANTS THE PUC TO MAKE PGW CREDIT HIS ACCOUNT FOR $657.51. |
| Z-00861411 | Closed | 8/20/2001 | COMPLAINANT STATES THAT HE CAN'T AFFORD HIS BUDGET AMOUNT. HE WANTS THE PUC TO LOWER IT, AND MAKE PECO CHECK THEIR EQUIPMENT AND HIS METER FOR ACCURACY. |
| C-20016030 | Closed | 8/16/2001 | COMPLAINANT STATES THAT PGW HAS OVERCHARGED HER SINCE AUGUST 2000. SHE IS STILL RECEIVING BILLS FOR HER PREVIOUS ADDRESSES, AND IS UPSET ABOUT THIS. SHE WANTS THE PUC TO HELP HER FIGURE OUT WHAT SHE ACTUALLY OWES, AND MAKE PGW CREDIT HER ACCOUNT ACCORDINGLY. |
| C-20016024 | Closed | 8/16/2001 | COMPLAINANT STATES THAT HER GAS BILL IS TOO HIGH. SHE WANTS THE PUC TO LOWER IT. |
| C-20016028 | Closed | 8/16/2001 | COMPLAINANT STATES THAT STARTING IN SEPTEMBER 2000, THEY WERE OVERCHARGED REPEATEDLY EACH MONTH UNTIL THE BALANCE REACHED $5000.00. IN MARCH, THEY RECEIVED A SHUT OFF NOTICE. COMPLAINANT WANTS THE PUC TO INVESTIGATE THE OVERCHARGES, MAKE PGW CREDIT THEIR ACCOUNT FOR THEM, AND SET UP REASONABLE PAYMENT ARRANGEMENTS. |
| Z-00964664 | Closed | 8/15/2001 | COMPLAINANT STATES THAT SHE CAN'T AFFORD HER BUDGET PAYMENTS. SHE WANTS THE PUC TO LOWER THEM. |
| Z-00935162 | Closed | 8/14/2001 | COMPLAINANT STATES THAT HIS BUDGET PAYMENTS ARE TOO HIGH. HE WANTS THE PUC TO LOWER HIS PAYMENTS, AND FIND OUT WHY HIS BILLS ARE SO HIGH. |
| C-20015986 | Closed | 8/13/2001 | COMPLAINANT STATES THAT HE SHOULD NOT OWE ANY BALANCE FOR ACCOUNT # 4122201648 AT 133 S 23RD ST 1ST FLOOR. HE STATES THAT THE HEAT WAS NOT FUNCTIONING DURING NOVEMBER/DECEMBER 2000. HE STATES THAT HE PERSONALLY SHUT OFF THE PILOT LIGHT ON 1/4/01. A $50.00 REPAIR CHARGE WAS THEN ADDED FOR A REPAIR THAT NEVER TOOK PLACE. HE STATES THAT HE WANTS THE PUC TO MAKE PGW CREDIT HIS ACCOUNT FOR $231.95 AND HE WANTS HIS UCGM'S AND HIS PERSONAL RECORDS TO BE CLEARED OF THESE CHARGES, BECAUSE SERVICES WERE NOT RENDERED. |
| C-20016007 | Closed | 8/13/2001 | COMPLAINANT, DR MELE, STATES THAT THE PGW ACCOUNT FOR HIS PRACTICE WAS IN BOTH HIS AND DR DETOLLA'S NAMES. HE STATES THAT WHEN HE LEFT THE PRACTICE IN 1998, DR DETOLLA CLOSED THE ACCOUNT, AND HAD IT PUT IN HIS NAME ONLY. DR MELE STATES THAT HE IS STILL RECEIVING BILLS FOR THE PRACTICE'S GAS ACCOUNT IN HIS NAME. HE WANTS THE PUC TO INVESTIGATE HIS COMPLAINT. |
| F-00831881 | Closed | 8/13/2001 | COMPLAINANT STATES THAT PGW IS REBILLING HIM FOR SERVICES HE PAID FOR LAST YEAR. HE STATES THAT HE WAS GIVEN A LOW ESTIMATE BECAUSE PGW DID NOT READ HIS METER. HE WANTS TO KNOW WHY HE HAS TO PAY FOR PGW'S ERROR. HE WANTS THE PUC TO INVESTIGATE WHY PGW DID NOT READ HIS METER, WHY THIS ERROR WENT UNDE- TECTED FOR 7 MONTHS, WHY HE WAS BEING SENT ESTIMATED BILLS, AND WHY PGW DID NOT INFORM HIM OF THIS ERROR BEFORE BILLING HIM. HE WANTS THE PUC TO MAKE PGW IMPLEMENT POLICIES TO STOP THESE BILLING ERRORS. |
| Z-00974957 | Closed | 8/13/2001 | COMPLAINANT STATES THAT HE CAN'T AFFORD HIS BUDGET AMOUNT. HE WANTS THE PUC TO LOWER IT. |
| F-00909510 | Closed | 8/10/2001 | COMPLAINANT STATES HE HAS BEEN CHARGED WITH A BILL OF $3,120.96, THAT HE DOES NOT OWE. EVERY MONTH HE PAYS HIS BILLS. HE FEELS THAT HE IS BEING CHARGED WRONGFULLY. HE WANTS THE PUC TO GET PHILADELPHIA GAS WORKS OFF HIS BACK AND TO CHARGE HIM CORRECTLY. |
| F-00824961 | Closed | 8/9/2001 | COMPLAINANT STATES FOR SEVERAL MONTHS, DID NOT RECEIVE A BILL FROM PHILADELP- HIA GAS WORKS. WHEN DID GET A BILL, IT WAS FOR OVER $1,000. PHILADELPHIA GAS WORKS IS RESPONSIBLE FOR SENDING A MONTHLY GAS BILL AND THEY DID NOT FOR SEVERAL MONTHS. ON 8/18/00, SIGNED AN AGREEMENT WITH PHILADELPHIA GAS WORKS THAT COMPLAINANT WOULD PAY $239 ON 8/18/00 AND THEN EACH MONTH WOULD PAY $185. COMPLAINANT WANTS THE PUC TO HELP IN ADHERING TO THE AGREEMENT SIGNED ON 8/18/00 AND JULY 2001 OR ERASE THE TOTAL BILL. |
| F-00826639 | Closed | 8/7/2001 | COMPLAINANT STATES THAT THERE IS A DISCREPANCY IN HER JANUARY-FEBRUARY 2000 GAS BILL. SHE STATES THAT HER ESTIMATED READING WAS 8669, WHILE HER ACTUAL USAGE WAS 559. PGW BILLED HER $1465.42 FOR THIS BILLING CYCLE. SHE WANTS THE PUC TO MAKE PGW CREDIT HER ACCOUNT FOR $1465.42 IN ADDITION TO THE $208.00 THAT THEY ALREADY CREDITED. SHE ALSO WANTS THE PUC TO MAKE PGW CLEAR HER CREDIT REPORT AND REMOVE ANY FINANCE CHARGES FROM THIS. |
| C-20015973 | Closed | 8/3/2001 | COMPLAINANT STATES THAT HIS MOTHER DIED IN 11/5/98. HE STATES THAT THE HOUSE WAS VACANT FOR THAT WINTER, THE HEAT WAS NOT ON AND NO COOKING WAS DONE, BUT THE BILLS FOR THIS PERIOD WERE AS HIGH AS THEY WERE WHEN THE HOUSE WAS OCCUP- IED. HE WANTS THE PUC TO MAKE A PGW REP MEET WITH HIM TO DISCUSS THE ACCURA- CY OF THESE BILLS. |
| C-20015968 | Closed | 8/2/2001 | COMPLAINANT STATES PHILADELPHIA GAS WORKS HAS BEEN BILLING UNUSUALLY HIGH USAGE SINCE JANUARY 2001, HOWEVER HE HAS PAID THE TOTAL BUDGET AMOUNT BILLED EACH MONTH. IN JUNE 2001, PGW CLAIMED HE CURRENTLY OWED $1,393.24 AND WOULD TERMINATE SERVICE IF HE DID NOT AGREE TO PAY 20%. HE PAID $278 ON 6/25/01 AND WROTE THE PUC ASKING FOR AN INVESTIGATION. PGW WROTE HIM ON 7/11/01, HE RESPONDED ON 7/16/01 AND AGREED TO BE HOME FOR METER READING ON 7/18/01. ON 7/24/01 ORLANDO ROSARIO, CUSTOMER REVIEW UNIT OFFICER CALLED TO SAY HE TRACED 36 MONTHS OF USAGE AS WELL AS PAYMENTS AND CAME TO THE DECISION THAT HE OWES $427.07. HE STATES PGW HAS OBVIOUSLY BEEN BILLING HIM INCORRECTLY FOR THE PAST 36 MONTHS. HE PAID EVERY BUDGET AMOUNT BILLED SINCE OBTAINING SERVICE IN JULY OF 1993. HE WANTS TO KNOW WHY HE IS BEING PENALIZED RETROACTIVELY FOR THEIR INCOMPETENCE. |
| C-20015953 | Closed | 8/1/2001 | COMPLAINANT STATES THAT DUE TO PGW'S CUSTOMER SERVICE THAT DOES NOT EXIST, HE WAS UNABLE TO NOTIFY THEM THAT HE WAS CHANGING ADDRESSES AND WANTED THEM TO DISCONTINUE HIS SERVICE AT HIS OLD ADDRESS. AFTER HAVING CALLED THEM MANY TIMES TO NO AVAIL, HE WROTE THEM A LETTER AND DIDN'T RECEIVE A RESPONSE. TO DATE, HE IS STILL BEING BILLED FOR SERVICE AT HIS PREVIOUS ADDRESS. HE WANTS THE PUC TO MAKE PGW FORMALLY APOLOGIZE FOR LYING TO THE PUBLIC, ACKNOWLEDGE THE BAD CUSTOMER SERVICE, AND MAKE THEM HIRE SOME OPERATORS TO ANSWER THEIR PHONES. |
| C-20015954 | Closed | 8/1/2001 | COMPLAINANT STATES THAT PGW HAS BEEN BILLING HER FOR 2 ADDRESSES SINCE 9/1996. SHE STATES THAT SHE HAD APPLIED TO HAVE THE GAS TURNED OFF AT THE OLD ADDRESS AND TURNED ON AT THE NEW ADDRESS, BUT PGW NEVER TURNED THE OLD GAS OFF. SHE STATES THAT PGW IS INSISTING THAT SHE PAY FOR BOTH ADDRESSES. SHE WANTS THE PUC TO MAKE PGW CREDIT HER ACCOUNT FOR THE YEARS OF OVERPAYMENTS, AND FORMALLY APOLOGIZE TO HER. |
| C-20015957 | Closed | 8/1/2001 | COMPLAINANT STATES THAT HIS GAS PRICES HAVE MORE THAN DOUBLED SINCE LAST YEAR. HE STATES THAT HE THINKS THIS IS OUTRAGEOUS SINCE HE HAD A CLOCK THER- MOSTAT PUT IN HIS HOUSE SEVERAL YEARS AGO. HE WANTS THE PUC TO INVESTIGATE THESE METER READINGS, MAKE PGW JUSTIFY WHY DURING A RELATIVELY MILD WINTER, THEY CAN DOUBLE THE COST OF GAS. HE ALSO WANTS THE PUC TO STUDY HIS BILLING AND PAYMENTS FOR THE PAST FEW YEARS TO SEE IF HE HAS BEEN OVERCHARGED. |
| Z-00962226 | Closed | 8/1/2001 | COMPLAINANT STATES THAT HE IS NOT ABLE TO MAKE HIS BUDGET PAYMENTS. HE WANTS THE PUC TO LOWER HIS PAYMENTS. |
Showing results 7251 - 7275 of 7484
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