Utility Code 125042
The Utility Detail View displays the Utility Information (identified by Utility Code - 125042), authorities, and case information associated with that utility.
Basic Utility Information
Utility Name
PHILADELPHIA GAS WORKS
Utility Code
125042
Utility Type
Gas
Utility Status
Active
Carrier ID
Utility Contact Information
Physical Address
Mailing Address
ATT: THOMAS KNUDSEN SR VP & CFO
800 WEST MONTGOMERY AVENUE
PHILADELPHIA PA 19122
Phone
Fax
Website
www.pgworks.com/
Utility Authorities Information
| Service Type | Authority Status | Date Certified | Suspension Date | Suspension Expiration | Application Number | Trading As Name |
|---|---|---|---|---|---|---|
| Gas | Active | A-125042 |
Utility Insurance Information
No insurance information for this utility.
NGS Territories Serviced by a Utility
Residential
No
Columbia Gas
No
Small Commercial
No
National Fuel Gas
No
Mixed Meter
PECO
No
Large Commercial
No
Peoples Gas Company LLC
No
Industrial
No
Peoples Natural Gas Company
No
Governmental
No
PGW
No
UGI Utilities - Gas
No
Valley Energy
Docketed Cases
| Docket Number | Case Status | Date Filed | Allegation |
|---|---|---|---|
| C-00015348 | Closed | 4/27/2001 | COMPLAINANT STATES BY REQUIRING PAYMENT OF THE ACCOUNT OF A PREVIOUS TENANT, ABSENT A COURT ORDER, UTILITY HAS VIOLATED 52 P.A. CODE 56.35. 52 P.A. CODE 56.16(A) (STATES THAT WHERE A RATEPAYER HAS FAILED TO PROVIDE NOTICE OF DISCONTINUATION OF SERVICE, THE RATEPAYER, NOT A NONRATEPAYER TENANT SHALL BE RESPONSIBLE FOR SERVICES RENDERED) AND VIOLATION OF AN ORAL CONTRACT. HE WNATS THE PUC TO CREDIT HIS ACCOUNT $119.64 FOR ERRONEOUS CHARGES. |
| Z-00870419 | Closed | 4/26/2001 | COMPLAINANT STATES SHE WAS QUOTED AN AMOUNT TO PAY ON A MONTHLY BASIS ($240). SHE CAN'T AFFORD TO PAY THAT MUCH, SHE CAN AFFORD TO PAY ($175) ON A MONTHLY BASIS. SHE WOULD APPRECIATE IF PHILADELPHIA GAS WORKS HONORED HER $175 A MONTH BASIS. |
| F-00900534 | Closed | 4/26/2001 | COMPLAINANT STATES COMPLAINT IS IN REFERENCE TO PHILADELPHIA GAS WORKS DECIS- ION TO BILL THEM FOR THEIR FAILURE TO SEND CORRECT METER READINGS FROM SEPTE- MBER 1999 THROUGH JANUARY 2001. THEY MOVED TO THEIR APARTMENT IN SEPTEMBER 1999. A NEW GAS METER, CALLED AN AMR, WAS INSTALLED AT THAT TIME. THE AMR IS IN A BASEMENT, WHICH, UNTIL FEBRUARY 2001 THEY COULD NOT ACCESS, WITHOUT CONTACTING THEIR LANDLORD. IN FEBRUARY 2001 THEY RECEIVED A BILL INDICATING A BALANCE OF $1,886.32 WAS DUE. THEY ARE DISPUTING THE BILL BECAUSE PGW HAS A RESPONSIBILITY TO OBTAIN AN ACCURATE METER READING ONCE A MONTH, NOT ONCE A YEAR. THEY WANT THE PUC TO TELL PGW ASIA SMITH IS NOT RESPONSIBLE FOR PAYMENT OF THIS BILL DUE TO THEIR OVERSIGHT AND MALFUNCTIONING EQUIPMENT, AND INSTRUCT THEM TO REMOVE THIS CHARGE FROM HER ACCOUNT AND CONTINUE TO PROVIDE SERVICE AT THE CURRENT MONTHLY RATE. |
| C-00015343 | Closed | 4/26/2001 | COMPLAINANT STATES SHE CAN'T AFFORD TO PAY $247 PER MONTH, SHE IS A SINGLE MOTHER WITH TWO KIDS. SHE STATES SHE ONLY MAKES $750 GROSS EVERY TWO WEEKS. SHE WANTS THE PUC TO PLEASE LOWER THE AMOUNT, SO SHE CAN START A CLEAN SLATE. SHE WOULD LIKE TO PAY $125 PER MONTH. |
| C-00015335 | Closed | 4/25/2001 | COMPLAINANT STATES THAT SHE IS BEING BILLED FOR A $4000.00 BALANCE DUE TO LOW ESTIMATES FOR A PERIOD OF 7 YEARS FROM 6/93 TO 4/28/01. SHE IS NOT SURE THAT THE BALANCE DUE IS ACCURATE, AND HAS NOT SEEN ANY EVIDENCE TO SUPPORT THIS. SHE ALSO STATES THAT SHE NOT SEEN ONE ACTUAL METER READING TAKE PLACE DURING THIS TIME, AS REQUIRED BY LAW. SHE WANTS THE PUC TO FIND THAT PGW MAY NOT USE A 7 YEAR BILLING TIME FRAME, AND SHE WOULD LIKE THE PUC TO FINE PGW FOR NEGLECTING TO TAKE ONE ACTUAL METER READING PER YEAR. |
| F-00899237 | Closed | 4/23/2001 | COMPLAINANT STATES THE BCS ENTERED A DECISION IN THIS MATTER ON 4/2/01, AND THE COMPLAINANT REQUEST A HEARING BECAUSE THE BCS APPEARS TO HAVE PLACED UNWARRANTED FAITH IN THE RECORDS OF THE PHILADELPHIA GAS WORKS. THE DIDOMENI CO FAMILY REHABILITATED AND MOVED INTO HOUSE TEN YEARS AGO, EACH AND EVERY MONTH THE GAS WORKS SENT A BILL, AND EACH AND EVERY MONTH THE BILL WAS PAID. HE REQUEST THE PUC EXAMINE THE MANAGEMENT REPORT SET FORTH IN EXHIBIT A RELA- TING TO "BAD DEBT WRITE-OFF PRACTICES" AND INFAMOUS COMPUTER PROBLEMS" TO DETERMINE HOW THE MATTER COULD EFFECT HIM AND OR TIME THE BAR THE GAS WORKS BILL. |
| C-00015324 | Closed | 4/23/2001 | COMPLAINANT STATES HER COMPLAINT IS THAT HER GAS BILLS HAVE BEEN EXCESSIVELY INCREASED SINCE ABOUT THE BEGINNING OF THIS YEAR (2001). EVEN WITH THE RATE HIKE TAKEN INTO CONSIDERATION IT SEEMS AS IF HER BILLS FOR GAS HAVE BEEN MORE THAN "TRIPLED IN COST". SHE STATES IT REALLY SEEMS IF IT IS WORSE THAN PAYING FOR A SECOND MORTGAGE. SHE WOULD APPRECIATE HAVING THE PUC ATTEMPT TO REALLY REVIEW HER RECORDS OF GAS BILLS & GAS BILL PAYMENTS SINCE ABOUT 1999 OR AT LEAST FROM JANUARY 2000 UP UNTIL THIS PRESENT TIME. SHE WOULD ALSO APPRECIATE BEING ABLE TO HAVE SOMEONE ACTUALLY CHECK HER HOMES GAS METER WITH HER PRESENT AT HER HOME. |
| F-00897740 | Closed | 4/23/2001 | COMPLAINANT STATES THE UNIT ADDRESS 2737 JEFFERSON STREET IS VACANT UNIT, ONLY STOREFRONT IN USE. PGW VERIFIED NO HEAT-NO COOKING STOVE. SHE PAYS ESTIMATED CHARGES. PGW, UPON HER REQUEST, TRACED GAS LINE AND CONFIRMS NO GAS USAGE BUT HER BILL JUMPED FROM $18.64 MONTH TO $1,437.92 TOTAL MISTAKE. SHE WANTS THE PUC TO ASSIGN HER CASE TO A KNOWABLE INVESTIGATOR TO OVERSEE PROPER PROCEDURE TO CORRECT WHAT SHE CLAIMS AS EXCESSIVE FORCE OF TOTAL INJU- STICE. |
| C-00015323 | Closed | 4/23/2001 | COMPLAINANT STATES AFTER NUMEROUS TRIES (CALLS) SHE IS STILL TRYING TO SET PAYMENT ARRANGEMENTS. THE PERSON AT PGW ON THE PHONE TOLD HER TO COME TO THE OFFICE. SHE HAS BEEN TO THE OFFICE TWICE AND HAD TO WAIT FOR OVER FOUR HOURS. SHE STATES SHE CAN'T AFFORD TO MISS ANY MORE TIME AT WORK. SHE SAYS SHE WANTS TO PAY HER BILL, BUT NOT UNTIL SHE GETS PAYMENT ARRANGEMENTS. |
| C-00015290 | Closed | 4/19/2001 | COMPLAINANT STATES HE HAS KIDNEY FAILURE. ON 3/6/01 HE RECEIVED A KIDNEY TRANSPLANT, AND HE CAN NOT AFFORD TO GET SICK. HE CAN'T RISK, GETTING AN INFECTION. IT IS NECESSARY THAT HE HAS HOT WATER FOR, BATHING, CLEANING, DISINFECTING, ETC. |
| M-00011464 | Closed | 4/19/2001 | PHILADELPHIA GAS WORKS' IMPLEMENTATION PLAN FOR THE STRATIFIED MANAGEMENT AND OPERATIONS AUDIT - OUTSOURCING CALL CENTER OVERFLOW. |
| Z-00870976 | Closed | 4/18/2001 | COMPLAINANT STATES SHE DOES NOT UNDERSTAND HOW SHE OWES PHILADELPHIA GAS WORKS OVER $4,000, EVEN IF SHE DOES SHE CAN'T GIVE THEM $315 A MONTH. SHE STATES SHE IS ON PUBLIC ASSISTANCE RIGHT NOW, AND IS ABOUT TO GET TURNED OFF. SHE JUST WANTS TO KNOW IF SHE CAN GET ANOTHER BUDGET, THAT IS ALL. |
| Z-00818946 | Closed | 4/18/2001 | COMPLAINANT STATES COMPLAINT IS THE ELECTRONIC PAYMENTS SENT BY MELLON BANK NEVER CREDITED TO HIS PHILADELPHIA GAS WORKS RESIDENTIAL ACCOUNT. HE STATES PGW ADAMENTLY DENIES HAVING RECEIVED PAYMENT FOR THE DISPUTED MONTHS, ALSO PGW HAS CHARGED LATE CHARGES OF APPROXIMATELY $10 PER MONTH FOR ALL CURRENT SERVICE. HE WANTS THE PUC TO HELP HIM GET ALL DISPUTED AMOUNTS EXPUNGED FROM HIS ACCOUNT, ESPECIALLY ALL LATE CHARGES. |
| Z-00907913 | Closed | 4/17/2001 | COMPLAINANT STATES IN THE MONTH OF JULY 2000 - A REQUEST FOR A REFUND FOR HER CREDIT BALANCE WAS SUBMITTED BY PHA MANAGER JANICE BLOUNT. IN OCTOBER OF 2000 IN A TELEPHONE CONVERSATION WITH MR. SETTLES OF PGW, MRS. BLOUNT AGAIN REQUESTED THE CREDIT BALANCE. IN NOVEMBER SHE GOT A RECEIPT FROM PGW STATING HER CREDIT WAS $18 AND SOME ODD DOLLARS. IN JANUARY OF 2001 SHE ALSO RECEIVED A GAS BILL OF $291. SHE WANTS TO KNOW WHY SHE DID NOT RECEIVE ANY CREDIT BALANCE UNTIL AFTER THE PGW'S RATE HIKE, AND IF SHE STILL OR DID OWE THEM ANY MONEY, WHY DIDN'T THEY TAKE THE WHOLE REFUND AND STILL THEY DID NOT. |
| C-00015249 | Closed | 4/11/2001 | COMPLAINANT STATES HER HEATER IS NOT WORKING, SHE CALLED FOR SERVICE AND SHE HAD TO WAIT THREE DAYS. THE SERVICE MAN CAME AND ADJUSTED THERMOSTAT, AND THE HEATER IS STILL NOT WORKING. SHE CALLED PRIVATE COMPANY AND THEY CAME WITHIN THE HOUR AND REPLACED PART IN HEATER. SHE STATES PHILADELPHIA GAS WORKS CHARGED $50 TO WAIT THREE DAYS AND NO REPAIR TO HEATER, AND SHE HAD TO PAY THE PRIVATE COMPANY $70 FOR SERVICE. SHE WANTS PHILADELPHIA GAS WORKS TO DELETE THE $50 CHARGE FROM BILL BECAUSE HER HEATER WASN'T FIXED. |
| C-00015237 | Closed | 4/9/2001 | COMPLAINANT STATES PGW IS UNRESPONSIVE AND ANACCESSIBLE. HE PURCHASED A HOME IN PHILADELPHIA (AN EXCEPTION TO THE CURRENT TREND) IN 1999. IT TOOK 1 1/2 YEARS AND FOUR VISITS BY EITHER HIM OR THE PAST OWNER TO THE PGW OFFICE TO HAVE THE GAS SERVICE CHANGED TO HIS NAME. HE WANTS THE PUC TO HOLD PGW EMPLOYEES ACCOUNTABLE FOR THEIR RESPONSIBILITY TO READ METERS MONTHLY, AND FOR THE UNFULFILLED SERVICE REQUESTS. |
| F-00898811 | Closed | 4/9/2001 | COMPLAINANT STATES COMPLAINT IS THAT HE WAS CHARGED FOR REPAIRS THAT SHOULD NOT HAVE BEEN BILLED TO HIM. HE WANTS THE PUC TO MAKE THE GAS COMPANY CHARGE THE PERSON WHO IS RESPONSIBLE FOR THE REPAIRS. |
| F-00908695 | Closed | 4/6/2001 | COMPLAINANT STATES THE LANDLORD AT PROPERTY WAS STEALING GAS, THAT IS WHY SHE REQUESTED FOR PGW TO INVESTIGATE THIS BILL. SHE FEELS THAT SHE SHOULD NOT HAVE TO PAY THIS BILL. SHE WANTS THE PGW TO LOWER THE AMOUNT OF THE BILL. |
| C-00015297 | Closed | 4/6/2001 | COMPLAINANT STATES THAT HER BILLS HAVE NOT BEEN CORRECT SINCE SHE MOVED IN 1998. SHE STATES THAT PGW NEVER CLOSED THE ACCOUNT AT HER PREVIOUS ADDRESS, AND THAT SHE HAD 3 DIFFERENT ACCOUNT NUMBERS. SHE ALSO STATES THAT HER NEW BILL WAS BEING SENT TO HER PREVIOUS ADDRESS. COMPLAINANT WANTS THE PUC TO CORRECT THIS PROBLEM. |
| C-00015203 | Closed | 4/6/2001 | COMPLAINANT STATES THE AMOUNT OF $123 A MONTH IS TOO EXPENSIVE FOR HER TO PAY. SHE STATES SHE IS A SINGLE MOTHER OF AN INFANT AND THE ONLY INCOME IN HER HOME. SHE WANTS THE PUC TO GET PGW TO LOWER THE AMOUNT TO AT LEAST $75 A MONTH. |
| C-00015216 | Closed | 4/5/2001 | COMPLAINANT STATES PHILADELPHIA GAS WORKS IS BILLING HER $7,638.23. SHE MOVED TO THIS PROPERTY MARCH OF 1998. HER FIRST BILL WAS FOR $4,000 PLUS. SHE STATES SHE HAS REQUESTED NUMEROUS TIMES FOR A BREAKDOWN OF THE ACCOUNT, SO SHE COULD SEE EXACTLY WHAT SHE OWES FROM MARCH 1998 TO THE PRESENT. SHE WAS TOLD THAT PHILADELPHIA GAS WORKS COULD NOT GIVE HER A BREAKDOWN. SHE STATES SHE WANTS TO BE BILLED FOR WHAT WAS USED FROM MARCH 1998 TO THE PRESE- NT TIME. |
| F-00866286 | Closed | 4/4/2001 | COMPLAINANT STATES SHE HAS AN ELECTRIC HOT WATER HEATER AND ELECTRIC STOVE AND ONLY USE GAS FOR HEATING PURPOSES. SHE STATES HER PILOT LIGHT TO THE GAS HEATER WAS NOT ON FROM JUNE UNTIL OCTOBER OR NOVEMBER WHEN PGW CAME & TURNED THE PILOT BACK ON. SHE STATES PGW DID NOT DO A THOROUGH JOB AND NO ONE CAME OUT TO INVESTIGATE PGW'S EQUIPMENT. |
| C-00015232 | Closed | 4/2/2001 | COMPLAINANT STATES HE HAS HAD AN AGREED UPON BUDGET PAYMENT PLAN WITH THE GAS COMPANY OF $127 FOR ALMOST TWO YEARS. UPON BEING NOTIFIED OF RATE INCREASE HIS EXPECTED MONTHLY PAYMENTS HAVE GONE FROM $700 TO $3,300 IN THE MONTH THE STATEMENT WAS DUE. HE WANTS TO BE PUT ON AN AFFORDABLE BUDGET PAYMENT PLAN. |
| R-00016294 | Closed | 4/2/2001 | PHILADELPHIA GAS WORKS FILED ITS UPDATE FOR THE 2ND QUARTER OF ITS CURRENT GCR PERIOD. DESPITE THE $11.5 MILLION PROJECTED UNDER RECOVERY AT THAT CURRENT GCR PGW IS MAINTAINING THE CURRENTLY EFFECTIVE RATE OF $6.6959/MCF. |
| C-00015261 | Closed | 4/2/2001 | COMPLAINANT STATES THAT HER BILL IS INCORRECT. SHE IS NOT LIVING IN THE HOUSE AND BELIEVES THAT HER BILL SHOULD BE LOWER, |
Showing results 7301 - 7325 of 7448
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