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Direct conversations between customers and utilities are the best “first step” for any Pennsylvania household or business faced with financial hardship or other challenging circumstances and struggling to pay their utility bills.

Contact Your Utility for Assistance Programs

Contact Electricity and Gas Utility Assistance Programs

Utility Utility Assistance Programs
Columbia (CAP)

(800) 537-7431

Duquesne (CAP) (888) 393-7600


(800) 365-3234


(800) 744-7040
Penelec (PCAP)

(888) 282-6816

Penn Power (PCAP)

(888) 282-6816

Peoples Natural Gas (CAP)
(formerly Peoples and Equitable Divisions)

(800) 400-WARM (9276)

Peoples Gas (CAP)
(formerly Peoples TWP)

(800) 400-WARM (9276)


(215) 235-1000

PPL (OnTrack)

(800) 358-6623

UGI Utilities - Electric (CAP)

(800) 844-9276

UGI Utilities - Gas (CAP)

(800) 844-9276

West Penn Power (PCAP)

(888) 282-6816

Contact Water Utility Assistance Programs

Utility Utility Assistance Programs Phone Numbers
American Water Works Association   (800) 366-0107
Pennsylvania American Water
(H2O-Help to Others)

(888) 282-6816
Dollar Energy Fund

Conservation Consultants   (877) 346-7384
Aqua (A Helping Hand) Bucks County (215) 785-3296
Aqua (A Helping Hand) Delaware County (610) 874-8451 or
(610) 583-9133 (Wed. Only)
Aqua (A Helping Hand) Montgomery County (610) 277-6363
Aqua (A Helping Hand) Northumberland County (570) 644-6570
Aqua (A Helping Hand) All Other Counties and for ALL Questions (800) 360-2998
National Drinking Water Clearinghouse   (800) 624-8301
National Association of Regulatory Utility Commissioners (NARUC)   (202) 898-2201
National Association of Water Companies (NAWC)   (202) 833-8383
Pennsylvania Infrastructure Investment Authority (PENNVEST)   (717) 787-8137
Pennsylvania One Call System Inc.   (800) 242-1776
Pennsylvania Rural Water Association   (814) 353-9302 or
Pittsburgh Water & Sewer Authority-PWSA (PGH2o)   (866) 762-2348
Dollar Energy Fund
Rural Community Assistance Corporation (RCAP)   (570) 321-7375 or
York Water Cares (YWC)   (800) 750-5561 or (717) 845-3601
United Water (UW CARES) Cumberland and Dauphin counties (717) 564-3662
United Water (UW CARES) Columbia, Luzerne, Perry, Schuylkill, Wyoming and York counties (888) 299-8972
U.S. Environmental Protection Agency Hotline   (800) 426-4791

Telephone and Internet Service Assistance Programs

Telephone and broadband internet assistance programs are available for consumers with limited incomes. Programs can help you keep service connected, reduce monthly bills, help pay connection fees and avoid shutoffs. Eligibility is determined based on your income or participation in other assistance programs. Each company and program has different benefits and restrictions. Some programs have restrictions on the optional services available to participants. Contact your telephone or internet company to see if you qualify for their assistance program.

Lifeline Program

The Lifeline Program is a government program that helps low-income consumers with a discount on monthly service for:

  • Voice (telephone)
  • Broadband internet access service (internet service)
  • Combination of telephone and internet service

Lifeline works with both landline and wireless providers. The programs give consumers the opportunities and security that phone and internet service provides, such as connecting to jobs, family, health care, schools, and 911 emergency services.

You may qualify for Lifeline Assistance based on income (at or below 135% of the federal poverty guidelines) or if you participate in any of the following programs:

  • Medicaid
  • Supplemental Nutrition Assistance Program (SNAP)
  • Supplemental Security Income (SSI)
  • Veterans and Survivors Pension Benefit
  • Federal Public Housing Assistance (FPHA)

Lifeline Resources

Stay Connected with Lifeline - A brochure explaining telephone assistance programs. Updated January 2022.

Lifeline Across America Website - This FCC website provides information and resources about federal and state Lifeline programs.

Lifeline Eligibility – This website by Universal Service Administrative Company explains if you qualify for the program.

Wireless Lifeline Providers - This chart lists the wireless telephone companies that provide Lifeline discounts in Pennsylvania through the federal Lifeline program. The chart describes and highlights each wireless company's service plan options.

Landline Lifeline Providers - This list contains company phone numbers and web addresses for the companies, and the counties served. 

Lifeline Providers by County - This list shows all of the providers in each county.

Customer Participation - Lifeline and Link-Up information for all participating telephone companies in 2019 and 2020.

Affordable Broadband Help

Emergency Broadband Benefit for PA Consumers - Factsheet explaining the FCC's recently established the Emergency Broadband Benefit program.

FCC's Notice of the Emergency Broadband Benefit Program - As of May 12, 2021, eligible households will be able to enroll in the Program to receive a monthly discount off the cost of broadband service from an approved provider.  Eligible households can enroll through an approved provider or by visiting

Looking for Additional Information?

Utility Assistance Programs

For more information about the types of programs that may be available for your household, visit our page on Utility Assistance Programs.

Need More Help?

If you can't find what you're looking for here, please contact the PA Public Utility Commission. Call us at 1-800-692-7380 or contact us online.

Document Search

Public utility documents available electronically include case dockets, public meeting orders and more.

Filing & Resources

Find utility-related reports, laws and regulations, federal filings, tariffs, procedures and more.


Consumers, utilities and attorneys can save time by submitting documents to the PUC electronically.