Direct conversations between customers and utilities are the best “first step” for any Pennsylvania household or business faced with financial hardship or other challenging circumstances and struggling to pay their utility bills.
Contact Your Utility for Assistance Programs
|Utility||Utility Assistance Programs|
|Duquesne (CAP)||(888) 393-7600|
PECO (FCO CAP)
|Penn Power (PCAP)||
Peoples Natural Gas (CAP)
(800) 400-WARM (9276)
Peoples Gas (CAP)
(800) 400-WARM (9276)
UGI Utilities - Electric (CAP)
UGI Utilities - Gas (CAP)
West Penn Power (PCAP)
|Utility||Utility Assistance Programs||Phone Numbers|
|American Water Works Association||(800) 366-0107|
|Pennsylvania American Water
(H2O-Help to Others)
|Conservation Consultants||(877) 346-7384|
|Aqua (A Helping Hand)||Bucks County||(215) 785-3296|
|Aqua (A Helping Hand)||Delaware County||(610) 874-8451 or
(610) 583-9133 (Wed. Only)
|Aqua (A Helping Hand)||Montgomery County||(610) 277-6363|
|Aqua (A Helping Hand)||Northumberland County||(570) 644-6570|
|Aqua (A Helping Hand)||All Other Counties and for ALL Questions||(800) 360-2998|
|National Drinking Water Clearinghouse||(800) 624-8301|
|National Association of Regulatory Utility Commissioners (NARUC)||(202) 898-2201|
|National Association of Water Companies (NAWC)||(202) 833-8383|
|Pennsylvania Infrastructure Investment Authority (PENNVEST)||(717) 787-8137|
|Pennsylvania One Call System Inc.||(800) 242-1776|
|Pennsylvania Rural Water Association||(814) 353-9302 or firstname.lastname@example.org|
|Pittsburgh Water & Sewer Authority-PWSA (PGH2o)||(866) 762-2348
Dollar Energy Fund
|Rural Community Assistance Corporation (RCAP)||(570) 321-7375 or email@example.com|
|York Water Cares (YWC)||(800) 750-5561 or (717) 845-3601|
|United Water (UW CARES)||Cumberland and Dauphin counties||(717) 564-3662|
|United Water (UW CARES)||Columbia, Luzerne, Perry, Schuylkill, Wyoming and York counties||(888) 299-8972|
|U.S. Environmental Protection Agency Hotline||(800) 426-4791|
Telephone and Internet Service Assistance Programs
Telephone and broadband internet assistance programs are available for consumers with limited incomes. Programs can help you keep service connected, reduce monthly bills, help pay connection fees and avoid shutoffs. Eligibility is determined based on your income or participation in other assistance programs. Each company and program has different benefits and restrictions. Some programs have restrictions on the optional services available to participants. Contact your telephone or internet company to see if you qualify for their assistance program.
The Lifeline Program is a government program that helps low-income consumers with a discount on monthly service for:
- Voice (telephone)
- Broadband internet access service (internet service)
- Combination of telephone and internet service
Lifeline works with both landline and wireless providers. The programs give consumers the opportunities and security that phone and internet service provides, such as connecting to jobs, family, health care, schools, and 911 emergency services.
You may qualify for Lifeline Assistance based on income (at or below 135% of the federal poverty guidelines) or if you participate in any of the following programs:
- Supplemental Nutrition Assistance Program (SNAP)
- Supplemental Security Income (SSI)
- Veterans and Survivors Pension Benefit
- Federal Public Housing Assistance (FPHA)
Stay Connected with Lifeline - A brochure explaining telephone assistance programs. Updated January 2022.
Lifeline Across America Website - This FCC website provides information and resources about federal and state Lifeline programs.
Lifeline Eligibility – This website by Universal Service Administrative Company explains if you qualify for the program.
Wireless Lifeline Providers - This chart lists the wireless telephone companies that provide Lifeline discounts in Pennsylvania through the federal Lifeline program. The chart describes and highlights each wireless company's service plan options.
Landline Lifeline Providers - This list contains company phone numbers and web addresses for the companies, and the counties served.
Lifeline Providers by County - This list shows all of the providers in each county.
Customer Participation - Lifeline and Link-Up information for all participating telephone companies in 2019 and 2020.
Emergency Broadband Benefit for PA Consumers - Factsheet explaining the FCC's recently established the Emergency Broadband Benefit program.
FCC's Notice of the Emergency Broadband Benefit Program - As of May 12, 2021, eligible households will be able to enroll in the Program to receive a monthly discount off the cost of broadband service from an approved provider. Eligible households can enroll through an approved provider or by visiting https://getemergencybroadband.org.
Looking for Additional Information?
Utility Assistance Programs
For more information about the types of programs that may be available for your household, visit our page on Utility Assistance Programs.
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