Press Release
PUC Approves Settlement with National Gas & Electric Regarding Past Violations Related to Sales & Marketing Practices
Published on 8/5/2021
Filed under: Electric
HARRISBURG – The Pennsylvania Public Utility Commission (PUC) today approved a settlement between the PUC’s independent Bureau of Investigation & Enforcement (I&E) and National Gas & Electric, LLC (NG&E) following an investigation into the company’s sales and marketing practices as a licensed electric generation supplier in Pennsylvania.
The Commission voted 4-0 to approve the settlement between I&E and NG&E stemming from the supplier’s mailing of a promotional postcard that allegedly disclosed confidential customer information, misrepresented savings with NG&E, and provided inaccurate and untimely information about the rate of PPL Electric Utilities (PPL).
Under the settlement agreement, NG&E agrees to the following terms and conditions:
- NG&E will pay a civil penalty of $120,000.
- In addition to the civil penalty, NG&E will contribute $30,000 into PPL’s hardship fund.
- NG&E will continue with corrective actions and revisions to its operating procedures which will act as safeguards against future distribution of marketing materials that disclose confidential customer information, misrepresent savings and provide inaccurate and untimely information about rates being offered.
The PUC balances the needs of consumers and utilities; ensures safe and reliable utility service at reasonable rates; protects the public interest; educates consumers to make independent and informed utility choices; furthers economic development; and fosters new technologies and competitive markets in an environmentally sound manner.
For recent news releases and video of select Commission proceedings or more information about the PUC, visit our website at www.puc.pa.gov. Follow the PUC on Twitter – @PA_PUC for all things utility. “Like” Pennsylvania Public Utility Commission on Facebook for easy access to information on utility issues.
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Docket No.: M-2020-2637688
Contact:
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David Hixson
Deputy Press Secretary
717-772-2766
dhixson@pa.gov
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