Informal Complaints
When an informal complaint is filed through the Bureau of Consumer Services (BCS), a BCS investigator works to facilitate discussion between the parties to resolve the complaint. This process is much less time-consuming than the formal complaint process and usually results in a faster resolution to the case. Informal complaints against utilities are confidential and not available for public inspection.
Due to the volume of informal complaints that the PUC is currently receiving, it may take 3 to 5 business days to respond to your complaint.
If your complaint is TERMINATION related, consider contacting BCS by phone at 1-800-692-7380 rather than filing an informal complaint online.
Review the guidelines below, then complete the online informal complaint form.
Note: If you have an open informal case, you can submit additional documentation to support your claim using the separate Existing Case Supporting Documentation form.
What to Know Before You File
File by Mail
You may also file an informal complaint by mail.
PA Public Utility Commission
Bureau of Consumer Services
400 North Street, Keystone Building
Harrisburg, PA 17120
File by Phone
You may also file informal complaints by phone. If your complaint is TERMINATION related, this is the recommended option.
Need More Help?
If you can't find what you're looking for here, please contact the PA Public Utility Commission. Call us at 1-800-692-7380 or contact us online.
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