Informal Complaints

Type Of Service -- Select One -- Residential Commercial Unknown

Submitter Name

(If person filling out the form is different than the account holder.)

Service Address

Service County -- Select One -- ADAMS ALLEGHENY ARMSTRONG BEAVER BEDFORD BERKS BLAIR BRADFORD BUCKS BUTLER CAMBRIA CAMERON CARBON CENTRE CHESTER CLARION CLEARFIELD CLINTON COLUMBIA CRAWFORD CUMBERLAND DAUPHIN DELAWARE ELK ERIE FAYETTE FOREST FRANKLIN FULTON GREENE HUNTINGDON INDIANA JEFFERSON JUNIATA LACKAWANNA LANCASTER LAWRENCE LEBANON LEHIGH LUZERNE LYCOMING MCKEAN MERCER MIFFLIN MISSING MONROE MONTGOMERY MONTOUR NORTHAMPTON NORTHUMBERLAND PERRY PHILADELPHIA PIKE POTTER SCHUYLKILL SNYDER SOMERSET SULLIVAN SUSQUEHANNA TIOGA UNION VENANGO WARREN WASHINGTON WAYNE WESTMORELAND WYOMING YORK

Check this box if your mailing address is different than your service address.

Contact Numbers

Check this box if you do not have a phone number.

Email Address

There may be a delay in processing your complaint if a phone number or valid email address is not entered.

Have you called the utility about your complaint? Yes No

Please note: The regulations require that we must first allow the company the opportunity to address your concerns. Submitting this form without contacting the company may result in you being asked to contact the company first.

Utility Type -- Select One -- Electric Gas Sewer Telephone Water

Check this box if your complaint involves another utility.

Do you use this Utility for heat? Yes No

Is your service on or off? On Off

Do you have a termination notice? Yes No

Are you on the utility's Customer Assistance Program? Yes No Don't Know

Are you requesting a payment arrangement? Yes No

Please enter complaint details 2000 character(s) remaining.

What is the resolution you are seeking for this issue? 500 character(s) remaining.

Briefly explain what the utility told you when you spoke to them about the issue. 500 character(s) remaining.

Sometimes the information we gather while investigating a complaint is useful in a PUC formal case or legal action by the PA Attorney General's Office. Do we have your permission to use information we gather during this investigation in a formal or legal action? Yes No

Do we have your permission to request information about your account from your utility company? Yes No

We may not be able to open a complaint for you without your permission to contact the utility.

Check this box if you have files to attach to support your claim.