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Utility Assistance Programs

Contact Your Utility for Assistance

If you live in a low-income household or are undergoing a hardship, you may qualify for support in paying utility bills. Most electric, gas, water, phone and internet companies offer assistance programs. Review the types of programs below and contact your utility to see what is available for your household.

Contact Electric Utility Assistance

Utility Assistance Phone Numbers
Citizens' Electric  (570) 524-2231
Duquesne Light Company  (888) 393-7600
Met-Ed

(800) 545-7741

PECO Energy (800) 774-7040
Penelec

(800) 545-7741

Penn Power (800) 545-7741
Pike County Light & Power (570) 832-2988
PPL Electric Utilities (800) 342-5775
UGI Utilities (800) 844-9276 or (800) UGI-WARM
Valley Energy (570) 888-9667 or (800) 998-4427
Wellsboro Electric (570) 724-3516
West Penn Power (800) 545-7741

Contact Natural Gas Utility Assistance

Utility Assistance Phone Numbers
Columbia Gas  (888) 282-6816
National Fuel Gas (NFG)

(800) 365-3234

PECO Energy (800) 774-7040
Peoples Natural Gas/Peoples Gas

(800) 764-0111

Philadelphia Gas Works (PGW) (215) 235-1000
UGI Utilities (800) 844-9276

Electricity and Natural Gas Assistance

Budget Billing

Any residential customers may contact their electric or natural gas company to request budget billing. Budget billing means each monthly bill will be the same amount. The company may adjust the bill up to four times a year, up or down, depending on your usage.

Customer Assistance Program (CAP)

Customer Assistance Programs (CAPs) are designed to help low-income residential customers maintain utility service. CAPs can help lower your monthly utility bill, and may also reduce or remove the amount you already owe. The company works with you to determine what you can pay based on your household income.

Customer Assistance Referral and Evaluation Program (CARES)

The CARES program provides referral service for customers experiencing temporary hardships, such as family emergencies, divorce, unemployment or medical emergencies. CARES may provide support, direction and resources to help customers address their hardship situations and make it easier to pay their utility bills.

Low Income Usage Reduction Program (LIURP)

LIURP helps eligible low-income residential customers lower the amount of electricity or natural gas used each month. The company may install energy saving features in your home to help reduce bills. A smaller bill means you'll be able to cover more of your bill.

Hardship Funds

Utility company hardship funds provide grants to pay utility bills. These funds offer help to customers who "fall through the cracks" of other financial assistance programs. They can also be used for those who still need help after other resources have been used. The hardship funds make payments directly to the utility company on behalf of the customer.

Energy Assistance Resources

PA Energy Consumer Bill of Rights

Residential energy customers in Pennsylvania have rights to accessing to utility assistance programs.

Energy Assistance Programs

Get information on where support is available if you need help with your energy bills.

Declaración de Derechos del Consumidor de Energía de Pennsylvania

Los clientes de energía residencial en Pennsylvania tienen derechos de acceso a programas de asistencia de servicios públicos.

Programas de Asistencia Energética

Obtenga información sobre dónde está disponible el apoyo si necesita ayuda con sus facturas de energía.

Medical Certificate Guidance

The Medical Certificate Guidance provides information for customers and medical professionals regarding submitting medical certificates to public utilities to avoid termination of service or to restore service.

Standard Medical Certificate Form

The Standard Medical Certificate Form may be used as a tool to help simplify the medical certificate process for customers, medical professionals, and public utilities. 

Guía de Certificados Médicos

La Guía de certificados médicos proporciona información para clientes y profesionales médicos sobre la presentación de certificados médicos a los servicios públicos para evitar la terminación del servicio o restablecer el servicio.

Formulario de Certificado Médico

El formulario de certificado médico estándar se puede utilizar como una herramienta para ayudar a simplificar el proceso de certificado médico para clientes, profesionales médicos y empresas de servicios públicos.

Utility Assistance Qualifications

Customers must meet certain income limits to qualify for CAP, CARES, LIURP and Hardship Funds. Customers may need to make a payment arrangement with the company.

2024 Income Levels Chart

Refer to the chart below for the latest income levels customers must meet for CAP. If your household's monthly income is less than these limits, call your local utility company to see if you qualify.

2024 Household Size Monthly Income - 150% Federal Poverty Income Guidelines

The following income levels for CAP are effective as of January 2024.

1 person             $1,882
2 persons            $2,555
3 persons            $3,227
4 persons            $3,900
5 persons            $4,572
6 persons            $5,245
7 persons            $5,917
8 persons            $6,590

For each additional person in the household, add $672.

Note: The income levels may be slightly higher for LIURP, CARES and Hardship Funds. Income levels may also be higher for People's Natural Gas CAP.

Federal Energy Assistance Programs

Low Income Home Energy Assistance Program (LIHEAP)

LIHEAP is the federal program that provides financial assistance to needy households for home energy bills. In Pennsylvania, the Department of Human Services (DHS) administers the LIHEAP program. The LIHEAP program provides both cash and crisis benefits to low-income households. Cash benefits help low-income customers pay for their home energy needs, while crisis payments may help resolve emergency home energy situations.

Your household income must be within certain limits to qualify. These limits are listed on the DHS website. 

The LIHEAP Application Form is located on the DHS website. For more information, contact the LIHEAP hotline at 866-857-7095.

LIHEAP Recovery Crisis Program

The Low-Income Home Energy Assistance Program (LIHEAP) helps low-income households pay some energy costs associated with heating your home. In response to the global coronavirus (COVID-19) pandemic, the Unites States Congress passed the Coronavirus Aid, Relief, and Economic Security (CARES) Act. The CARES Act, in part, has provided additional funding for LIHEAP to aid households that have been negatively financially impacted by the COVID-19 pandemic. In order to get this much needed assistance to as many households as possible, the Pennsylvania Department of Human Services (DHS)  has created the LIHEAP Recovery Crisis Program. If your household is experiencing a heating emergency, such as being out of fuel or having a past due balance that may result in your electricity or natural gas being shut off, LIHEAP may be able to help. For more information on this special Recovery Crisis Program, visit the DHS website.

Your household income must be within certain limits to qualify. These limits are listed on Department of Human Services website at Energy Assistance - General Information.

For more information on LIHEAP and an application for, visit the Department of Human Services' website: LIHEAP Application Form.

Partners for Warmth - LIHEAP Outreach for customers of Peoples Natural Gas, Columbia Gas of PA, Equitable Gas and Peoples TWP.

Telephone and Internet Service Assistance Programs

Telephone and broadband internet assistance programs are available for consumers with limited incomes. Programs can help you keep service connected, reduce monthly bills, help pay connection fees and avoid shutoffs. Eligibility is determined based on your income or participation in other assistance programs. Each company and program has different benefits and restrictions. Some programs have restrictions on the optional services available to participants. Contact your telephone or internet company to see if you qualify for their assistance program.

Lifeline Program

The Lifeline Program is a government program that helps low-income consumers with a discount on monthly service for:

  • Voice (telephone)
  • Broadband internet access service (internet service)
  • Combination of telephone and internet service

Lifeline works with both landline and wireless providers. The programs give consumers the opportunities and security that phone and internet service provides, such as connecting to jobs, family, health care, schools, and 911 emergency services.

You may qualify for Lifeline Assistance based on income (at or below 135% of the federal poverty guidelines) or if you participate in any of the following programs:

  • Medicaid
  • Supplemental Nutrition Assistance Program (SNAP)
  • Supplemental Security Income (SSI)
  • Veterans and Survivors Pension Benefit
  • Federal Public Housing Assistance (FPHA)

Lifeline Resources

Stay Connected with Lifeline - A brochure explaining telephone assistance programs. Updated April 2024. Lifeline Fact Sheet 

Affordable Connectivity Program Funding Letter to PA Congressional Delegation - Letter sent by the PUC Commissioners to members of the Pennsylvania Congressional Delegation regarding the Affordable Connectivity Program. Dated September 7, 2023.

Additional information on the Lifeline Program is available on the USAC website.

Lifeline Across America Website- The FCC website that provides information and resources regarding federal and state Lifeline programs.

Wireless Lifeline Providers - This chart lists the wireless telephone companies that provide Lifeline discounts in Pennsylvania through the federal Lifeline program. The chart describes and highlights each wireless company's service plan options.

Landline Lifeline Providers - This list contains company phone numbers and web addresses for the companies, and the counties served. 

Lifeline Providers by County - This list shows all of the providers in each county.

Customer Participation - Lifeline and Link-Up information for all participating telephone companies in 2021 and 2022.

Affordable Broadband Help

Emergency Broadband Benefit for PA Consumers - Factsheet explaining the FCC's recently established the Emergency Broadband Benefit program.

FCC's Notice of the Emergency Broadband Benefit Program - As of May 12, 2021, eligible households will be able to enroll in the Program to receive a monthly discount off the cost of broadband service from an approved provider.  Eligible households can enroll through an approved provider or by visiting https://getemergencybroadband.org.

Universal Service Information

Overview

Get universal service filing schedules, plans, evaluations, and other related information.

Proceedings

See the PUC's comprehensive review of universal service and energy conservation programs.

Reports

Get universal service compliance data submitted by electric and natural gas distribution companies.

Need More Help?

If you can't find what you're looking for here, please contact the PA Public Utility Commission. Call us at 1-800-692-7380 or contact us online.

Document Search

Public utility documents available electronically include case dockets, public meeting orders and more.

Filing & Resources

Find utility-related reports, laws and regulations, federal filings, tariffs, procedures and more.

eFILING

Consumers, utilities and attorneys can save time by submitting documents to the PUC electronically.