Utility Assistance Programs
If you live in a low-income household or are undergoing a hardship, you may qualify for support in paying utility bills. Most electric, gas, water, phone and internet companies offer assistance programs. Review the types of programs below and contact your utility to see what is available for your household.
Responsible Utility Customer Protection Act
Responsible Utility Customer Protection Act - Fact sheet provides information on how The Act affects consumers and their utility service. Spanish Version
Electricity and Natural Gas Assistance
Energy Assistance Resources
PA Energy Consumer Bill of Rights
Residential energy customers in Pennsylvania have rights to accessing to utility assistance programs.
Energy Assistance Programs
Get information on where support is available if you need help with your energy bills.
Declaración de Derechos del Consumidor de Energía de Pennsylvania
Los clientes de energía residencial en Pennsylvania tienen derechos de acceso a programas de asistencia de servicios públicos.
Programas de Asistencia Energética
Obtenga información sobre dónde está disponible el apoyo si necesita ayuda con sus facturas de energía.
Medical Certificate Guidance
The Medical Certificate Guidance provides information for customers and medical professionals regarding submitting medical certificates to public utilities to avoid termination of service or to restore service.
Standard Medical Certificate Form
The Standard Medical Certificate Form may be used as a tool to help simplify the medical certificate process for customers, medical professionals, and public utilities.
Guía de Certificados Médicos
La Guía de certificados médicos proporciona información para clientes y profesionales médicos sobre la presentación de certificados médicos a los servicios públicos para evitar la terminación del servicio o restablecer el servicio.
Formulario de Certificado Médico
El formulario de certificado médico estándar se puede utilizar como una herramienta para ayudar a simplificar el proceso de certificado médico para clientes, profesionales médicos y empresas de servicios públicos.
Utility Assistance Qualifications
Customers must meet certain income limits to qualify for CAP, CARES, LIURP and Hardship Funds. Customers may need to make a payment arrangement with the company.
Federal Energy Assistance Programs
Telephone and Internet Service Assistance Programs
Telephone and broadband internet assistance programs are available for consumers with limited incomes. Programs can help you keep service connected, reduce monthly bills, help pay connection fees and avoid shutoffs. Eligibility is determined based on your income or participation in other assistance programs. Each company and program has different benefits and restrictions. Some programs have restrictions on the optional services available to participants. Contact your telephone or internet company to see if you qualify for their assistance program.
Contact Your Utility for Assistance Programs
Universal Service Information
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See the PUC's comprehensive review of universal service and energy conservation programs.
Reports
Get universal service compliance data submitted by electric and natural gas distribution companies.
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If you can't find what you're looking for here, please contact the PA Public Utility Commission. Call us at 1-800-692-7380 or contact us online.
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