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Consumer Education and Outreach Services

The PUC's Office of Communications offers utility education and outreach services about utilities. Our goal is to help consumers make informed utility choices. Our dedicated team are vital educators in the many communities we serve across Pennsylvania.

Resource Directory

Consumer Education Services Request Form - Form to request services from the PUC's Consumer Educators.

Energy & Utility Assistance Resources Directory - List of utility phone numbers, assistance programs and resources our consumer educators can offer. 

PUC Rate Making Process and the Role of Consumers ​ 

Public Hearing Process and Tips for Consumers 

We Are Here For You 

Outreach & Education Services - Consumer education services available from the PUC Consumer Educators.

Consumer Educators reviewing literature

Educational Topics and Programs

Our team is available to host many types of programs, including:

  • Conferences
  • Education programs
  • Forums
  • Roundtable discussions
  • Seminars
  • Training sessions
  • Workshops

Participants at a Be Utility Wise Conference

We focus on a wide variety of utility topics and each program can be tailored to fit the unique needs of your audience. Topics include:

  • Be Utility Wise events
  • Consumer education booth at community events
  • Energy efficiency programs
  • How to prepare for public input hearings
  • Limited-income customer assistance programs
  • Other utility-related programs and services
  • PAGasSwitch
  • PAPowerSwitch
  • Prepare Now for winter energy costs
  • PUC consumer protections and complaint process
  • PUC educational games
  • PUC regulations
  • PUC utility careers
  • Ways to save energy


Calendar with magnifying glass icon


Get details about upcoming consumer education events near you.

Outreach Services

Help spread the word about our education and outreach services.

Utility Overview

The PUC regulates most electricity, natural gas, pipeline, telecommunications, water and wastewater, motor carrier and rail utilities.

Download Fact Sheet

Consumer Education Partnerships in the Community

The PUC partners with a variety of community groups, state government agencies, legislators, human service providers, utility companies, community-based organizations, and many others.

Past partnerships include:

  • AARP chapters
  • Area Agency on Aging Chapters
  • Community-based organizations
  • Consortiums
  • Consumer advocates
  • Consumer education booth at community events
  • Health care agencies
  • Legislators
  • Religious-based organizations
  • Schools
  • State agencies
  • Utility companies

Consumer Education Specialists

For more information or to schedule an event in your area, contact our Consumer Education Specialists.

Christina Chase-Pettis
(717) 772-8884

Shari A. Williams
(215) 560-6901

Need More Help?

If you can't find what you're looking for here, please contact the PA Public Utility Commission. Call us at 1-800-692-7380 or contact us online.

Document Search

Public utility documents available electronically include case dockets, public meeting orders and more.

Filing & Resources

Find utility-related reports, laws and regulations, federal filings, tariffs, procedures and more.


Consumers, utilities and attorneys can save time by submitting documents to the PUC electronically.