Consumer Education and Outreach Services

The PUC's Office of Communications offers utility education and outreach services about utilities. Our goal is to help consumers make informed utility choices. Our dedicated team are vital educators in the many communities we serve across Pennsylvania.

Resource Directory

Energy & Utility Assistance Resources Directory - List of utility phone numbers, assistance programs and resources our consumer educators can offer.  

We Are Here For You 

We Are Here For You - Consumer education services available from the PUC Consumer Educators.

Follow the Yellow Brick Road - Utility Assistance and Other Helpful Resources.

Educational Topics and Programs

Our team is available to host many types of programs, including:

• Conferences
• Education programs
• Forums
• Roundtable discussions
• Seminars
• Training sessions
• Workshops

We focus on a wide variety of utility topics and each program can be tailored to fit the unique needs of your audience. Topics include:

• Be Utility Wise events
• Consumer education booth at community events
• Energy efficiency programs
• How to prepare for public input hearings
• Limited-income customer assistance programs
• Other utility-related programs and services
• PAGasSwitch
• PAPowerSwitch
• Prepare Now for winter energy costs
• PUC consumer protections and complaint process
• PUC educational games
• PUC regulations
• PUC utility careers
• Ways to save energy

Consumer Education Partnerships in the Community

The PUC partners with a variety of community groups, state government agencies, legislators, human service providers, utility companies, community-based organizations, and many others.

Past partnerships include:

• AARP chapters
• Area Agency on Aging Chapters
• Community-based organizations
• Consortiums
• Consumer advocates
• Consumer education booth at community events
• Health care agencies
• Legislators
• Religious-based organizations
• Schools
• State agencies
• Utility companies

Consumer Education Specialists

For more information or to schedule an event in your area, contact our Consumer Education Specialists.

Christina Chase-Pettis
(717) 772-8884

Shari A. Williams
(215) 560-6901