For more detailed information about filing and searching for complaints, visit the PUC Complaints section. Or download forms and instruction documents here.
Complaint Downloadable Forms
A complaint against a utility company that is investigated by the Bureau of Consumer Services.
A formal complaint against a utility company may result in a hearing before a PUC administrative law judge. The formal complaint process is different from the informal because it involves a legal proceeding. A PUC administrative law judge holds a hearing to gather evidence and then makes a recommended decision, which the PUC commissioners rule on at a public meeting. This form was revised in April 2023. Previous versions will no longer be accepted as of April 30, 2023.
**Use this form if you wish to file a formal complaint regarding an INCREASE you experienced in your VARIABLE RATE charged by your electric supplier.**
A complaint against a taxi or shuttle service that is investigated by the Bureau of Transportation and Safety.
A formal complaint against a company that may result in a hearing before a PUC administrative law judge.
A complaint against a household goods carrier, passenger carrier (except taxis), or trucking company that is investigated by the Bureau of Transportation and Safety.
Form to fill out if a consumer has comments on a utility's proposed rate increase.
A checklist that should be followed before filing an informal or formal complaint with the PUC
A formal complaint against a utility company's proposed rate increase. Filing this form will make you a party to a legal proceeding or case. If you do not wish to be a party to the case, consider filing a Comment to Proposed Rate Increase. This form was revised in April 2023. Previous versions will no longer be accepted as of April 30, 2023.
A review of all the options consumers have when when filing a complaint with the PUC.
Filing & Resources
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Public utility documents available electronically include case dockets, public meeting orders and more.
Filing & Resources
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Consumers, utilities and attorneys can save time by submitting documents to the PUC electronically.