Complaint Forms
For more detailed information about filing and searching for complaints, visit the PUC Complaints section. Or download forms and instruction documents here.
Complaint Downloadable Forms
A complaint against a utility company that is investigated by the Bureau of Consumer Services.
A formal complaint against a utility company may result in a hearing before a PUC administrative law judge. The formal complaint process is different from the informal because it involves a legal proceeding. A PUC administrative law judge holds a hearing to gather evidence and then makes a recommended decision, which the PUC commissioners rule on at a public meeting. This form was revised in April 2023. Previous versions will no longer be accepted as of April 30, 2023.
**Use this form if you wish to file a formal complaint regarding an INCREASE you experienced in your VARIABLE RATE charged by your electric supplier.**
A complaint against a taxi or shuttle service that is investigated by the Bureau of Transportation and Safety.
A formal complaint against a company that may result in a hearing before a PUC administrative law judge.
A complaint against a household goods carrier, passenger carrier (except taxis), or trucking company that is investigated by the Bureau of Transportation and Safety.
Comment on Proposed Rate Increase Form
Form to fill out if a consumer has comments on a utility's proposed rate increase.
A checklist that should be followed before filing an informal or formal complaint with the PUC
Formal Complaint to a Proposed Rate Increase
A formal complaint against a utility company's proposed rate increase. Filing this form will make you a party to a legal proceeding or case. If you do not wish to be a party to the case, consider filing a Comment to Proposed Rate Increase. This form was revised in April 2023. Previous versions will no longer be accepted as of April 30, 2023.
Consumer Complaint Process & Options
A review of all the options consumers have when when filing a complaint with the PUC.
Need More Help?
If you can't find what you're looking for here, please contact the PA Public Utility Commission. Call us at 1-800-692-7380 or contact us online.
Document Search
Public utility documents available electronically include case dockets, public meeting orders and more.
Filing & Resources
Find utility-related reports, laws and regulations, federal filings, tariffs, procedures and more.
eFILING
Consumers, utilities and attorneys can save time by submitting documents to the PUC electronically.
