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Office of Competitive Market Oversight (OCMO)

On Dec. 10, 2009, the Commission announced that the Office of Competitive Market Oversight will serve as the Commission’s electric retail choice ombudsman, as described in the Default Service and Retail Electric Markets Policy Statement at 52 Pa. Code §69.1817. In this capacity, the OCMO will oversee the development and functioning of the competitive retail electric supply market. The OCMO was originally formed in January 2009 to similarly monitor the retail natural gas supply market.

The OCMO is within the Office of the Executive Director, who calls upon a designated group of legal, technical and policy staff members from various Commission bureaus and offices to informally address obstacles faced by electric generation suppliers in participating in the retail market. The office is responsible for responding to questions from stakeholders regarding the competitive retail electric market, monitoring issues hindering the development of a competitive retail market and facilitating informal dispute resolution between default service providers and electric generation suppliers (EGSs).

Issues that EGSs have questions about or wish to have considered for mediation by the OCMO should be sent to ra-OCMO@pa.gov.

Reminder Re Filing of Reports with the Commission's Secretary

Suppliers should send their electric choice quarterly reports by overnight delivery to the Commission’s street address (not the post office box):

Secretary Rosemary Chiavetta
Pennsylvania Public Utility Commission
400 North Street
Harrisburg, Pennsylvania 17120

This is in accordance with the Commission’s Secretarial Letter concerning reports filed under  52 Pa Code §§ 54.203, 54.39, 54.40(a), and 62.110 issued July 27, 2020, modifying the Commission’s Emergency Order at Docket Number M-2020-3019362 which has been featured on our COVID-19 page since the date of issuance.  You are instructed to retain your mailing’s tracking information as proof of your submittal.  Currently, the Commission receives mail delivery ONE day per week and staff of the Secretary’s Bureau usually visits our offices one day per week in an effort to coordinate with mail delivery.  Sometimes this is not possible, and staff will receive and process fillings when they are permitted to enter our offices. 

However, the Commission’s regulations allow us to give your filing the date you deposited it in overnight delivery, certified mail, or priority mail as the date of filing - regardless when the Commission receives the filing physically in our offices.  Emailing these reports to the Secretary does not change the filing date because the date of deposit will become the stamped in filing date. Therefore, emailing the reports to the Secretary only causes duplication and confusion.  Your tracking information is important for you to retain in the event your package does not arrive.                                 

52 Pa. Code § 54.5

Disclosure statement for residential and small business customers.

EGS Disclosure Statement FAQ - Frequently Asked Questions regarding EGS disclosure statement, dated January 20, 2021.

Retail Electric Markets Investigation

Get information on the Commission’s Investigation of Pennsylvania’s Retail Electric Market.

Visit Investigation Page

Current Default Proceedings

Duquesne Light

Petition of Duquesne Light Company For Approval of Default Service Plan For The Period June 1, 2021 Through May 31, 2025 at Docket No. P-2020-3019522

PECO

Petition of PECO Energy Company for Approval of Its Default Service Plan for the Period from June 1,2021 through May 31,2025 at Docket No. P-2020-3019290

PPL

Petition of PPL Electric Utilities Corporation for Approval of a Default Service Program and Procurement Plan for the Period June 1, 2021 through May 31, 2025 at  Docket No. P-2020-3019356

Wellsboro Electric / Citizens Electric

Joint Default Service Plan for Citizens' Electric Company of Lewisburg, PA and Wellsboro Electric Company For the Period June 1, 2021 through May 31, 2025 at Docket No. P-2020-3019384

UGI Utilities-Electric Division

Petition of UGI Utilities, Inc. - Electric Division For Approval of a Default Service Plan (DSP IV) for the Period of June 1, 2021 through May 31, 2025 at Docket No. P-2020-3019907

Pike County Light & Power

Petition of Pike County Light & Power Company for Approval of Default Service Plan and Waiver of Commission Regulations and Nunc Pro Tunc Treatment at Docket No. P-2020-3022988.

Reports & Information

Regulatory Flexibility Notice Re. Door to Door Marketing Moratorium in Accordance with Act 73 of 2021

Presentation Regarding Chapter 111 Door-to-Door Marketing Rules - August & September 2021

Residential Suppliers Workshop Presentations - January 31, 2018

Informal Comments on EDC Eligible Customer Lists - February 2014

Supplier/EGS Consolidated Billing Report - The final report from CHARGE's EDEWG Sub-Team on Supplier/EGS Consolidated Billing. Released September 2010.

Last-in Enrollment Scenarios for Pennsylvania - List of questions and answers from each EGS. Dated May 27, 2010.

EDC Generation Cost Component Matrices

Orders

Order - Supplier Door-to-Door and In-Person Marketing Moratorium, Proclamation of Disaster Emergency - COVID-19. Dated July 15, 2021 at Docket No. M-2020-3019254.

Tentative Order - Supplier Door-to-Door and In-Person Marketing Moratorium, Proclamation of Disaster Emergency - COVID-19. Dated May 6, 2021 at Docket No. M-2020-3019254.

Order - Supplier Door-to-Door and In-Person Marketing Moratorium, Proclamation of Disaster Emergency – COVID-19:  NRG Energy, Inc. Petition for Partial Rescission. Dated December 3, 2020 at M-2020-3019254.

Order - Petitions for Rescission of Supplier Door-to-Door and In-Person Marketing Moratorium: Proclamation of Disaster Emergency - COVID-19. Dated July 16, 2020 at Docket No. M-2020-3019254.

Order - Modified Marketing Moratorium (Notational Vote) of Supplier Door-to-Door and In-Person Marketing Moratorium: Proclamation of Disaster Emergency - COVID-19. Dated June 3, 2020 at Docket No. M-2020-3019254.

Emergency Order - An Emergency Order regarding Supplier Door-to-Door and In-Person Marketing Moratorium Proclamation of Disaster Emergency COVID-19. Dated March 16, 2020 at Docket No. M-2020-3019254.

Final Rulemaking Order - The final rulemaking order regarding Electricity Generation Customer Choice, 52 Pa. Code Chapter 54. Public Meeting of February 27, 2020. Docket No. L-2017-2628991.

Proposed Policy Statement Order - An order seeking comments on Electric Distribution Company Default Service Plans - Customer Assistance Program Shopping. Public Meeting of February 28, 2019 at Docket No. M-2018-3006578.

Final Order - Petitition of the FirstEnergy companies (Met-Ed, Penelec, Penn Power and West Penn Power) for approval of the Default Service Program for the period beginnin June 1, 2019 through May 31, 2023. Public Meeting of February 28, 2019 at Docket No. P-2017-2637855

Tentative Order - Petition of Met-Ed, Penelec, Penn Power and West Penn Power for approval of a Default Service Program for the period beginning June 1, 2019 through May 31, 2023. Public Meeting of December 20, 2019 at Docket No. P-2017-2637855.

Tentative Order - Investigation of PA's Retail Natural Gas Supply Market - Interim Guidelines Regarding Standards for Changing a Customer's Natural Gas Supplier. Public Meeting of October 25, 2018 at Docket No. I-2013-2381742.

Tentative Order - Petition of the Retail Energy Supply Association to Simplify the Financial Security 5% Renewal Process. Public Meeting of September 20, 2018 at Docket No. P-2017-2608078. Statement by Vice Chairman Place.

Final Order - Petition of PPL Electric for approval of a Default Service Program and Procurement Plan for June 1, 2017 through May 31, 2021. Public Meeting of February 8, 2017 at Docket No. P-2016-2526627.

Notice of Proposed Rulemaking Order - Rulemaking regarding Electricity Generation Customer Choice, 52 Pa. Code Chapter 54. Public Meeting of December 7, 2017. Docket No. L-2017-2628991.

Tentative Order - Petition of PPL Electric for approval of a Default Service Program and Procurement Plan for June 1, 2017 through May 31, 2021. Public Meeting of November 8, 2017. Docket No. P-2016-2526627.

Order - Proposed Rulemaking to solicit comments about amending and adding to PUC regulations at 52 Pa. Code § 62.225, regarding NGDC business practices. Public Meeting of August 31, 2017. Docket No. L-2017-2619223.

Order - Rulemaking to amend the provisions of 52 Pa. Code, Chapter 59 regulations regarding standards for changing a customer's natural gas supplier. Public Meeting of April 20, 2017. Docket No. L-2016-2577413.

Advance Notice of Proposed Rulemaking Order - Rulemaking to amend the provisions of 52 Pa. Code, Chapter 59 regulations regarding standards for changing a customer's natural gas supplier. Public Meeting of December 22, 2016. Docket No. L-2016-2577413.

Final Order - PUC authorizes a temporary, limited waiver permitting EDCs to delay the sending of confirmation letters in the context of EGS enrollments using the instant connect process. Public Meeting of July 21, 2016 at Docket No. I-2011-2237952.

Final Order - Pike County Light & Power Company Plan for Seamless Moves and Instant Connects. Public Meeting of June 30, 2016 at Docket No. M-2014-2401119.

Tentative Order - PUC's investigation of Pennsylvania's Retail Electric Market. Public Meeting of May 19, 2016 at Docket No. I-2011-2237952.

Final Order - UGI's plan for implementing seamless moves and instant connects in its service territory. Public Meeting of May 19, 2016 at Docket No. M-2014-2401126.

Final Order - PECO Energy Company's Plan for Seamless Moves and Instant Connects. Public Meeting of October 22, 2015 at Docket No. M-2014-2401085.

Tentative Order - PECO Energy's Plan for Seamless Moves and Instant Connects. Public Meeting of October 1, 2015 at Docket No. M-2014-2401085.

Final Order - PPL Electric's Plan for Seamless Moves and Instant Connects. Public Meeting of October 1, 2015 at Docket No. M-2014-2401103.

Final Order - FirstEnergy Companies' Joint Plan for Seamless Moves and Instant Connects. Public Meeting of October 1, 2015 at Docket No. M-2014-2401130.

Final Order - Approving Duquesne Light Company’s (Duquesne) plan for implementing seamless moves and instant connects in its service territory. Public Meeting of Sept. 3, 2015. Docket No. M-2014-2401127.

Opinion & Order on Petition for Clarification of Commission Supplier Marketing Regulations; 52 Pa. Code §111.7 - Public Meeting of April 23, 2015. Docket No. P-2015-2464976.

Final Order on Interim Guidelines for Eligible Customer Lists - Public Meeting of October 23, 2014. Docket Number M-2010-2183412.

Final Order on Clarification on Notice Requirements for Electricity & Natural Gas Disclosure Statements - Public Meeting of October 2, 2014. Docket No. L-2014-2409385.

Final Order on Requirements for Electric Generation Suppliers; Acceptable Security Instruments - Public Meeting of July 24, 2014. Docket No. M-2013-2393141.

Tentative Order on Request for Clarification on Notice Requirements for Combined Electricity & Natural Gas Disclosure Statements - Public Meeting of July 9, 2014. Docket No. L-2014-2409385. Clarification on 52 Pa. Code, Sections 54.5, 54.10 and 62.75.

Tentative Order on the Interim Guidelines for Eligible Customer Lists - Public Meeting of June 19, 2014. Docket No. M-2010-2183412.

Final-Omitted Rulemaking Order Regarding the Provisions of Notices of Contract Expiration or Changes in Terms for Residential & Small Business Customers - Public Meeting of April 3, 2014. Docket No. L-2014-2409385.

Final-Omitted Rulemaking Order Regarding Standards for Changing a Customer's EGS - Public Meeting of April 3, 2014. Docket No. L-2014-2409383.

Order on the Review of Rules, Policies & Consumer Education Measures Regarding Variable Rate Retail Electric Products - Public Meeting of February 20, 2014. Docket No. M-2014-2406134.

Tentative Order on the PUC Bonding Requirements for EGSs and Acceptable Security Instruments - Public Meeting of December 5, 2013. Docket No. M-2013-2393141.

Final Order on the Guidelines for Use of Fixed Price Labels for Products with at Pass-Through Clause - Public Meeting of November 14, 2013. Docket No. M-2013-2362961.

Final Order on EDC Customer Account Number Access Mechanism for EGSs - Public Meeting of July 16, 2013. Docket No. M-2013-2355751.

Tentative Order on the Use of Fixed Price Labels for Products With a Pass-Through Clause - Public Meeting of May 23, 2013. Docket No. M-2013-2362961.

Tentative Order on EDC Customer Account Number Access Mechanism for EGSs - From the Public Meeting of April 18, 2013. Docket No. M-2013-2355751.

Reconsideration Order on Supplier Marketing - Rulemaking on Marketing and Sales Practices for the Retail Residential Energy Market. Docket No. L-2010-2208332. Public Meeting of April 4, 2013.

Final Order on Interim Guidelines Regarding Standards For Changing a Customer’s Electricity Generation Supplier - From the Public Meeting of October 24, 2012. Docket No. M-2011-2270442.

Order on Standards for Electronic Data Transfer and Exchange Between EDCs & EGSs - From the Public Meeting of May 10, 2012. Docket No. M-00960890F0015.

Tentative Order on Accelerated Switching - Interim Guidelines Regarding Standards for Changing a Customer's Electricity Generation Supplier. Docket No. M-2011-2270442. Order adopted at the November 10, 2011 Public Meeting, order entered November 14, 2011.

Order on the Eligible Customer Lists - The Notice of Reconsideration order allows the Commission to issue a reconsideration order regarding ECL issues and provide uniform ECL guidelines for . Docket No. M-2010-2183412. Dated June 9, 2011. [TODO: Check line before Docket No - "...ECL guidelines for XX." missing word?]

Order on Investigation of Pennsylvania’s Retail Electricity Market - The Commission's order launches the statewide investigation of Pennsylvania’s retail electricity market. Docket No. I-2011-2237952. Dated April 28, 2011.

Order on Marketing and Sales Practices for the Retail Residential Energy Market - Proposed Rulemaking Order on the Marketing and Sales Practices for Retail Residential Energy Markets. Docket No. L-2010-2208332. Dated February 10, 2011.

Final Rulemaking Order on Supplier Marketing - Rulemaking on Marketing and Sales Practices for the Retail Residential Energy Market. Docket No. L-2010-2208332. Public Meeting of October 24, 2012.

Order on Interim Guidelines for Eligible Customer Lists - Order on the Interim Guidelines for Eligible Customer Lists. Docket No. M-2010-2183412. Dated November 12, 2010.

Order on Interim Guidelines on Marketing and Sales Practices for EGSs and NGSs - Order and Annex A on Interim Guidelines on Marketing and Sales Practices for Electric Generation Suppliers and Natural Gas Suppliers. Docket No. M-2010-2185981. Dated November 4, 2010.

Order on Interim Guidelines Regarding Advance Notification - Order and Appendix A on Interim Guidelines Regarding Advance Notification by an Electric Generation Supplier of Impending Changes Affecting Customer Service; Amendment re: Supplier Contract Renewal/Change Notices. Docket No. M-2010-2195286. Dated September 23, 2010.

Order on Interim Guidelines Regarding Advance Notification - Order on the Interim Guidelines Regarding Advance Notification by an Electric Generation Supplier of Impending Changes Affecting Customer Service; Amendment re: Supplier Contract Renewal/Change Notices. Docket No. M-2010-2195286. Dated September 2, 2010.

Order on Interim Guidelines Regarding Notification by an EGS - Order on the Interim Guidelines Regarding Notification by an Electric Generation Supplier of Operational Changes Affecting Customer Service and Contracts. Docket No. M-00960890F0013. Dated August 13, 1998.

Secretarial Letters

Secretarial Letter - Notice to all EGSs regarding the training on Chapter 111 Door-to-Door Regulations offered by the Office of Competitive Market Oversight. Dated August 6, 2021 at Docket No. M-2020-3019254.

Secretarial Letter Errata - Notice to all EGS, Bureau of I&E, OCA and OSBA on the revised Chapter 54 EGS Customer Information Regulations. Dated August 25, 2020 at Docket No. L-2017-2628991.

Secretarial Letter - Notice to all EGSs, NGSs, EDC, NGDCs, Bureau of I&E, OCA and OSBA announcing the CHARGE conference call on Thursday, December 12, 2019 at 2 PM. Dated November 6, 2019 at Docket No. L-2010-2208332.

Secretarial Letter - Guidance on Chapter 111 Residential Supplier Marketing Regulations. Dated April 3, 2019.

Secretarial Letter - Notice sent to all EDCs, EGSs, Statutory Advocates and Parties announcing the En Banc Hearing on the Implementation of Supplier Consolidated Billing at Docket No. M-2018-2645254. Dated March 27, 2018.

Secretarial Letter - Letter regarding the Residential Supplier Workshop on January 31, 2018. Dated December 14, 2018.

Secretarial Letter - Letter regarding the Guidance on Chapter 111 Residential Supplier Marketing Regulations. Docket No. L-2010-2208332, dated December 8, 2017.

Secretarial Letter - Letter regarding the Guidance on Electric Generation Supplier Licensee Financial Security. Docket No. M-2013-2392141, dated April 8, 2016.

Secretarial Letter - Letter on the addition of “Sign Up for This Offer” functionality and the inclusion of a “View All Offers” link on PAPowerSwitch.com.

Secretarial Letter - Letter on Accelerated Switching Regulations at 52 Pa. Code §§ 57.171.57.180 at Docket No. L-2014-2402409383. Dated September 8, 2014.

Secretarial Letter - Letter regarding the EDC plan filings for Seamless Moves and Instant Connects. Dated August 13, 2014. Docket Nos. as follows:

Duquesne Light: M-2014-2401127 PECO: M-2014-2401085 PPL: M-2014-2401103
Pike County: M-2014-2401119 UGI: M-2014-2401126 Met-Ed: M-2014-2401130
Penelec: M-2014-2401151 Penn Power: M-2014-2401151 West Penn Power: M-2014-2401148

Secretarial Letter - Letter asking for comments on a proposed rulemaking regarding disclosure statements for residential and small business customers and the notices of contract renewal or changes in terms. The Secretarial Letter contains a draft of the proposed regulations and a summary to the proposals. Docket No. L-2014-2409385.

Secretarial Letter - Letter asking for comments on a proposed rulemaking regarding the standards for changing a customer's electricity generation supplier. The Secretarial Letter contains a draft of the proposed regulations. Docket No. L-2014-2409383.

Secretarial Letter - Letter announcing several recent upgrades to the PAPowerSwitch website that makes it easier for Pennsylvania consumers to shop for a competitive electric generation supplier. Docket No. M-2009-2082042. Dated June 19, 2012.

Secretarial Letter - Letter clarifying the issues that have arisen regarding the presentation of tax information on residential customers’ electric bills. Docket No. M-2009-2082042. Dated July 7, 2011.

Secretarial Letter - Reminder to EGSs of their responsibilities regarding unit pricing information and sales tax on customer bills. Docket No. M-2009-2082042. Dated May 27, 2011.

Secretarial Letter - Describes the requirements applicable to mixed meter scenarios. Docket No. M-2009-2082042. Dated March 25, 2011.

Secretarial Letter - Expands the role of OCMO to serve as the Commission’s electric retail choice ombudsman. Docket No. M-2009-2082042. Dated Dec. 10, 2009.

Secretarial Letter - Letter directed to the Electric Generation Suppliers regarding the licensing of marketing services providers. Docket No. M-2009-2082042. Dated Dec. 10, 2009.

Secretarial Letter - Letter announcing the newly launched electric shopping website PAPowerSwitch. Dated March 8, 2010.

Secretarial Letter - Letter regarding the disclosure of default service solicitation results and the creation of a default service rate calculation model. Docket No. M-2009-2082042. Dated October 13, 2010.

Secretarial Letter - Letter regarding the Interim Guidelines for Eligible Customer Lists. Docket No. M-2010-2183412. Dated Feb. 15, 2011.

Secretarial Letter - Letter to the EDCs and EGSs regarding entering pricing and contact information on the Electric Shopping website. Docket No. M-2009-2082042. Dated Feb. 16, 2011.

Secretarial Letter - Letter to EGSs and EDCs regarding the budget billing obligation for dynamically-priced products. Docket No. M-2009-2082042. Dated Feb. 16, 2011.

 

CHARGE

Learn more about the Committee Handling Activities for Retail Growth in Electricity (CHARGE).

Retail Choice Activity Reports

Review reports discusses retail electricity choice activity trends in the Commonwealth of Pennsylvania.

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